Ratings based on 6,854 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Great tourist location

Posted Aug 30, 2016
We had a noisy room. General traffic was fine but though out the night there sounded like there was racing outside the window. It was the same cars again and again. They were distinctively noisy. Not within the hotels control but one to be aware of if you are put in a room near the road. Location won for us, but I also enjoy a restful night.
Comment from Hotel Management
Aug 30, 2016 by Suat, Hotel Management
Thank you for sharing your feedback. I am sorry that you didn't get a peaceful nights sleep. We'll be sure to have you on a higher floor on your next visit.
4 out of 5
by A verified traveler from Barcelona

Muy céntrico

Posted Aug 29, 2016
Al lado de monumentos pero pero lejos del ambiente londinense
Comment from Hotel Management
Aug 29, 2016 by Suat, Hotel Management
Thanks for the four star rating. We appreciate your feedback.
4 out of 5
by A verified traveler

Posted Aug 29, 2016
Sehr nettes Personal. Zimmer sehr modern eingerichtet.
Comment from Hotel Management
Aug 29, 2016 by Suat, Hotel Management
Thanks for recognising the great team.
5 out of 5
by A verified traveler from edinburgh

Excellent hotel close to all attractions

Posted Aug 28, 2016
Couldn't ask for any better. Ideally situated. Excellent entertainment at night if you decide to remain at the hotel.
Comment from Hotel Management
Aug 29, 2016 by Suat, Hotel Management
Thank you for the great review. Hope to see you again soon.
3 out of 5
by A verified traveler from B

Hôtel sympathique. Literie pas au standing.

Posted Aug 28, 2016
Un hôtel agreable. Par contre la literie et le ménage ne sont pas raccord avec le standing de l'hôtel. Et la vue sur la cour intérieur n'est pas des plus agréable, car pas de lumière du jour. Bien situé entre Westminster et la gare de Waterloo. Proche Metro et tout transport.
Comment from Hotel Management
Aug 30, 2016 by Suat, Hotel Management
Thanks for sharing your comments. I am sorry that your stay was not a five star rating. I would recommend on your next visit to book a Studio room or higher category as they all have exterior views. Thanks again and best regards.
5 out of 5
by A verified traveler from B

Excellent hotel and great family rooms

Posted Aug 28, 2016
Our second time of staying as good as first. Rooms great for families, great views and close to so many sights. Next to Waterloo a bonus too.
Comment from Hotel Management
Aug 30, 2016 by Suat, Hotel Management
Thank you for the excellent review and for your continued loyalty. I am thrilled you enjoyed your stay with us and I hope to see you again soon.
5 out of 5
by A verified traveler

Nice hotel, decent breakfast & great location!

Posted Aug 27, 2016
Pros: The staff & location
Cons: Nothing. We had some issues with the only US compatible electrical outlet in the room, but the electrician was right there & repaired it immediately
Location: Great location, was able to walk to many London sights!
The concierge & reception desks were extremely helpful. They allowed us to check in a bit early. The concierge gave us many great suggestions on sight seeing, catching the train to Southampton, etc
Comment from Hotel Management
Aug 30, 2016 by Suat, Hotel Management
It is lovely to see that you had a great stay with us and how the team helped you on your travels. I hope to have the opportunity to welcome back on your next visit to the our beautiful city.
4 out of 5
by A verified traveler

Posted Aug 27, 2016
The hotel was close and central to everything. Easy transport. We loved our stay, wish we had a room with a view though.
5 out of 5
by A verified traveler

Exceptional service - clean and comfortable room

Posted Aug 25, 2016
My children and I really enjoyed our stay. The room was comfortable and overall the hotel was clean and staff were professional. We enjoyed our meals at on-site restaurant Primo. The proximity of the hotel to tourist venues was also an added value.
Comment from Hotel Management
Aug 26, 2016 by Suat, Hotel Management
Thank you for sharing your wonderful review. We really appreciate your feedback.
5 out of 5
by A verified traveler from Geneva, Switzerland

Hotel close to London eye

Posted Aug 25, 2016
Pros: Quite new hotel with beautiful view on Big Ben, with business facilites and SPA.
I staid at the hotel to visit London with my family and was very happy for its location, close to London eye and Big Ben.