Ratings based on 2,510 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

I don't have problems with hotel but Expedia

Posted Jan 12, 2017
It is for the second time that I book hotel with Expedia and I got different room from what I paid for. I paid extra in hotel for what I was promised by expedia that was included in price I paid.
5 out of 5
Recommended
for Everyone
by A verified traveler

I don't have problems with hotel, but Expedia

Posted Jan 12, 2017
It is for the second time that I book hotel with Expedia and I got different room from what I paid for. I paid extra in hotel for what I was promised by expedia that was included in price I paid.
5 out of 5
Recommended
for Families
by A verified traveler from Toronto

Nice hotel perfectly located to London attractions

Posted Jan 9, 2017
Pros: Large room, great breakfast with lots to choose from and a pool, a rarity in London.
Cons: Nothing really, perfectly suited to our family.
Location: Perfect location, very close to the London Eye, Southbank and Tate Modern, across the Thames from the Houses of Parliament, Big Ben and the tube stop.
The Park Plaza hotel is a great hotel, conveniently located to a number of London attractions and not a far walk or transit ride to the rest! We had a great room, perfectly suited to our family of four, and even better given that it had a pool, sometimes the most popular attraction despite all that London has to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

High-class, fair price, great location

Posted Jan 7, 2017
This hotel was absolutely impeccable. The arrived 2 hours before check-in with a good amount of luggage, which they stored for us and texted us once the room was ready. The price was beyond reasonable considering the luxurious amenities including a spa, 24/7 bar, restaurant, views, and more. The room itself was absolutely superb and clean with a great view of Big Ben and Parliament. The bathroom was beautiful as well with more than enough counter-space and even a separate bathtub. The location is conveniently located next to both Westminster and Waterloo stations, has a car loop for taxi/Uber pick-ups, and an extremely accommodating staff. We stayed for 9 days and never felt like we weren't at home. The staff went above and beyond on New Years' Eve and late at night in ensuring guest safety in the big city. They helped also by giving advice about the nightlife in the city and directions to every location. I would definitely stay at this hotel again.
Comment from Hotel Management
Jan 8, 2017 by Suat, Hotel Management
Delighted you enjoyed your stay with us. I look forward to welcoming you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Park plaza

Posted Jan 7, 2017
Very nice comfortable hotel, also, it's convenient to walk to Big Ben, London eye etc a lot of place.
Comment from Hotel Management
Jan 8, 2017 by Suat, Hotel Management
I am thrilled you loved the great central location. Thanks for the great review.
1 out of 5
by A verified traveler

Very bad service!!

Posted Jan 6, 2017
Overall service was very bad, Staff was very rude. Cleaning was done very poorly.
Comment from Hotel Management
Jan 8, 2017 by Suat, Hotel Management
I am sorry that we did not meet your expectations during your stay with us and that the service you received was less than gracious.
4 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

Fantastic hotel just across from Big Ben

Posted Jan 3, 2017
Pros: Convenience
It was our anniversary and we were able to request an early check-in. Got VIP treatment and they sent us a fantastic desert after we had settled in. The hotel has a 24 hour bar and is just across the river from Big Ben and right next to the London Eye. Extremely convenient and also close to Waterloo Station. There's also a 24 hour little market to load up on late night wine, snacks and ice cream. Good times in London!
Comment from Hotel Management
Jan 8, 2017 by Suat, Hotel Management
I am thrilled that the team were able to assist and offer an early check in. Delighted you had a great stay.
3 out of 5
by A verified traveler from Malaysia

Internal view is a wall

Posted Dec 30, 2016
Pros: Location
All the pics you see is not what you get. As hotel is centrally located it gets really busy and staff are not as friendly and courteous as one expects. On arrival at 9pm no concierge to help with luggage. Upon check-in found room to have a wall for a view and was given a disability room so no place to hang towels without them getting wet when taking a shower. I asked whether change of room possible as felt claustrophobic and lady at reception said she can't help me as I booked thru Expedia and I would have to pay an extra 50£ per night if I wanted a change of room and I have booked on Expedia for 6 nights with no cancellation rate. Only good thing about stay was the location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pakistan

Excellent hotel right next to Westminster

Posted Dec 29, 2016
So many good things made this a goodvexperience. It could have been excellent, ruined by being shunted to sub level 3 for breakfast and a slow checkout when I wanted to pay cash. Oh well.
5 out of 5
Recommended
for Everyone
by A verified traveler from N

Nice hotel close to everywhere

Posted Dec 27, 2016
Great experience , close to everywhere , nice and clean .. recommended
Comment from Hotel Management
Dec 28, 2016 by Suat Binkaya, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back soon.