Ratings based on 5,023 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Schaumburg

Nice hotel. It's centrally located to major sites.

Posted Aug 27, 2015
I am majorly pleased with the staff and hotel. It is the warmness, kindness and hospitality of the staff that will bring me back here again and again.
3 out of 5
by A verified traveler from dubai

Staff does not care about you !!

Posted Aug 27, 2015
They don't explain enough & it is especial hotel that charge you even for water. Also the free wifi is very slow & useless & if you choose a fast one will charge you 7£ per day.
3 out of 5
by A verified traveler from New York NY

Nice hotel, staff pompous

Posted Aug 27, 2015
Concierge staff were fantastic, otherwise found the restaurant staff and the night operation manager very unhelpful, pompous and downright rude! Long queues for breakfast is very common, however, staff ttried their best to pacify waiting guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel in a great location

Posted Aug 27, 2015
We stayed one night only but wish it were more. You could walk to most of the sights but Waterloo station right there if you needed to. The staff at hotel were all amazing. The hotel was just perfect. Thanks so much!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to the big ben

Posted Aug 27, 2015
Cons: breakfast could be improved
nice and clean hotel rooms are comfortable breakfast needs to be improved
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Great location, very central, modern hotel, clean room, breakfast included was great and had a lot of options. Great to have small fridge, glasses, minimal dishes and a microwave. Check in was slow, pool small so reservation to use it required. Not a lot of room options for 5 person family.
2 out of 5
by A verified traveler from Osaka,

ロケーションの良いホテル

Posted Aug 26, 2015
Pros: 立地が良いこと。ウォータールー駅、ウェストミンスター駅どちらにも徒歩5分程度です。ただ、ウェストミンスター駅の方が出口から橋を渡りまっすぐ進んでドン突きなので、初めて行かれる方はウェストミンスター駅から行くことをお薦めします。ウォータールー駅は複雑かもしれません。
Cons: 「窓はあるが、外の景色は見れないので、この値段です」という文言を予約時にわかればいいと思った。
Location: ロンドンアイが近く、サウスバンクからの国会議事堂の眺めはとても良い。
ホテルのロケーション的には良いが、接遇などサービスを含めて係員の対応が全体的に冷たい。部屋は思っていた以上に広めで二人でも窮屈ではなかった。ホテルは三角柱のような建物で、内側の部屋にアサインされて、窓はあるが吹き抜けになってる建物の内部しか見えず、太陽や天候もわからず、外の状況が全くわからない。イギリスの朝食はどこのホテルもあの程度かわからないが、種類が少なく野菜も少ない。卵料理(オムレツ・目玉焼き・ゆで卵)は別途有料でした。二度目の宿泊はないでしょう。
5 out of 5
Recommended
for Everyone
by A verified traveler from Catania

Posted Aug 26, 2015
Posizione direi splendida sia per muoversi in città sia per la impareggiabile veduta della house of parlament e del big ben. Ci tornerei senz'altro e lo consiglierei agli amici.
5 out of 5
Recommended
for Everyone
by A verified traveler from Reggio Emilia

Hotel stupendo a due passi dal Big Ben

Posted Aug 26, 2015
Pros: Tutto
Cons: Il costo
Location: tutto vicinissimo e con la metro e i bus ti sposti comodamente e semplicemente ovunque !
Vicinissimo al Big Ben, vicinissimo al London Eye, vicinissimo alla metro di Westminster e Waterloo. Ristoranti e caffè per la colazione subito fuori dall'hotel. Hotel internazionale pulito, silenzioso e pieno di servizi di ogni genere. Consigliatissimo! Camera con bambini perfetta con due televisotri un bagno grande per Londra e letti comodi. Non abbiamo provato la colazione (troppo cara) e i ristoranti, ma la struttura è perfetta anche se un pò cara, ma Londra si sa.... non credo sia conveniente risparmiare un 20/30% per andare in una bettola puzzolente in periferia... Ciao.
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Great view

Posted Aug 26, 2015
View is great comes with a price..they were renovating when we got there