Ratings based on 1,118 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 19, 2017 on Hotels
4 out of 5
by A verified traveler

Clean and quite hotel

Posted Feb 8, 2017 on Hotels
Stay was good. Unfortunatelly the fridge didn't work so we had to keep our medication to the hotels kitchen. Hotel is away from the subway station but there are buses going at the city center
5 out of 5
by Edward

This traveler left a rating score only Posted Jan 30, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2017 on Ebookers
This hotel was so beautiful I thought I was on holiday.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent hotel will definitely stay there again

Posted Jan 7, 2017
We had a very pleasant experience and the staff were friendly and genuinely supportive to Answer questions regarding using the phone to call out! The breakfast was amazing and room service excellent indeed
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa Canada

Upscale experience!

Posted Dec 31, 2016
Cons: Parking fees is to expensive.
It's an upscale hotel close to transportation and London's main attractions. Pool/spa facilities, bar/restaurant, clean, friendly and professional staff with spacious and luxurious accommodations. Available parking on site but it's very expensive. I highly recommend it.
Comment from Hotel Management
Jan 3, 2017 by Arturo Esposito – General Manager, Hotel Management
Dear Sonia, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service, facilities and staff, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. Also, I noted your comments about the car park, please note that unfortunately the car park does not belong to us and because it is a public NCP car park we have not been able to negotiate discounts for our guests. I do appreciate your feedback though on this matter. I look forward welcoming you back in the future. Kind Regards,
5 out of 5
by Gurjit

Knightsbridge shopping

Posted Dec 24, 2016 on Hotels
Great hotel a bus ride away from Harrods.
5 out of 5
by A verified traveler

Modern and clean with great staff

Posted Dec 17, 2016 on Hotels
We thoroughly enjoyed our stay at the hotel which was modern and clean. The staff were very friendly and helpful on Reception and in the restaurant particularly. We will certainly stay here again.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, England

Excellent hotel

Posted Dec 11, 2016
Pros: Location good. Staff excellent - very friendly and helpful Excellent room
Cons: Nothing
Location: Short walk to Victoria Tube/Railway station. Next to Battersea Power Station. MI5 not far away! Good for walking along the Thames to Westminster etc
Always stay at this hotel at this time of year. Good for walking along the Thames to Westminster. Good facilities, very friendly and helpful staff. Good restaurant, room clean and well maintained. Recommend this hotel
Comment from Hotel Management
Dec 21, 2016 by arturo esposito, Hotel Management
Dear Adrian, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5 out of 5
by A verified traveler

lovely relaxing stay

Posted Nov 28, 2016 on Hotels
One of my favourite hotels to stay in. Wifi good enough to catch up on Gilmore Girls Revival! (Thank you!) Great, comfy beds. Lovely service. Swimming pool is nice, but it was quite busy on a Saturday. Thank you!
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.