Ratings based on 1,092 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent hotel will definitely stay there again

Posted Jan 7, 2017
We had a very pleasant experience and the staff were friendly and genuinely supportive to Answer questions regarding using the phone to call out! The breakfast was amazing and room service excellent indeed
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa Canada

Upscale experience!

Posted Dec 31, 2016
Cons: Parking fees is to expensive.
It's an upscale hotel close to transportation and London's main attractions. Pool/spa facilities, bar/restaurant, clean, friendly and professional staff with spacious and luxurious accommodations. Available parking on site but it's very expensive. I highly recommend it.
Comment from Hotel Management
Jan 3, 2017 by Arturo Esposito – General Manager, Hotel Management
Dear Sonia, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our service, facilities and staff, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. Also, I noted your comments about the car park, please note that unfortunately the car park does not belong to us and because it is a public NCP car park we have not been able to negotiate discounts for our guests. I do appreciate your feedback though on this matter. I look forward welcoming you back in the future. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, England

Excellent hotel

Posted Dec 11, 2016
Pros: Location good. Staff excellent - very friendly and helpful Excellent room
Cons: Nothing
Location: Short walk to Victoria Tube/Railway station. Next to Battersea Power Station. MI5 not far away! Good for walking along the Thames to Westminster etc
Always stay at this hotel at this time of year. Good for walking along the Thames to Westminster. Good facilities, very friendly and helpful staff. Good restaurant, room clean and well maintained. Recommend this hotel
Comment from Hotel Management
Dec 21, 2016 by arturo esposito, Hotel Management
Dear Adrian, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
3 out of 5
by A verified traveler

Great hotel, but watch out for hidden fees

Posted Nov 3, 2016 on Hotels
Watch out for hidden fees. They stuck a 30 pound per night charge on us for a roll away bed they said we had to have based on having three occupants. They said they would charge that amount even if we turned down the roll away.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Kindly be informed that our daily rates are only for 2 people sharing a room, therefore when you wish to add an extra person, extra charges do always apply. I’m so sorry that this was not made clear to you . I will address this with concerned manager. Thank you for bringing this to my attention. I do hope this will not stop you from returning to stay with us in the near future as it will be a great pleasure to welcome you back and ensure you have a more pleasant stay next time. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa, since our core passion and endeavour is to deliver service above expectations. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberystwyth, Wales

Very luxurious, perfect treat

Posted Nov 1, 2016
Beautiful luxury hotel for those who can afford it. Made a lovely present for mine and my fiancés 21st birthday. Would very much recommend the pool and sauna, very romantic and romantic
Comment from Hotel Management
Nov 30, 2016 by Arturo Esposito, Hotel Management
Dear Guest. Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us celebrating a very special occasion.Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2016
Pros: Large comfortable room -much more space than other London hotels that I have stayed in
Location: Good location even though no nearby tube station. Easy walk to Chelsea Bridge and good bus service from stop opposite hotel.
Lovely clean, bright modern hotel - everything one would expect from the Pestana Group
Comment from Hotel Management
Nov 30, 2016 by Arturo Esposito, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
Brilliant top notch hotel just in the right place not to on the doorstep of the centre, but not to far away either,, lovely breakfast, nice staff comfy beds
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am pleased to hear that overall you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
It was a very nice hotel
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering the Pestana Chelsea Bridge Hotel & Spa and for and for taking the time to share your experience online. I am pleased to hear that overall you had an enjoyable stay with us. Thank you for your positive comments, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
4 out of 5
by A verified traveler

Good

Posted Sep 16, 2016 on Hotels
I like this hotel but I had this time a strong antiseptic odor in the room that kept me awake and disturbed.. This issue won't prevent me from coming back again