Get an overview of this hotelLondon hotel in Kensington Gardens Square

Near Hyde Park

The Phoenix Hotel is near the metro station, in the heart of Bayswater and 1 mile from Hyde Park. Kensington is within a 20-minute walk; Knightsbridge is just over a mile away.


The Phoenix Hotel features a bar/lounge, a complimentary continental breakfast daily, and free WiFi. The front desk is open 24 hours-a-day.

Free WiFi

This hotel's 125 comfortable rooms feature standard TVs, direct-dial telephones, desks, coffee and tea making facilities and complimentary wireless Internet access.

Hotel Amenities

Hotel Amenities

The Phoenix Hotel occupies converted townhouses originally built in 1854. The hotel serves a complimentary continental breakfast daily. Guests can enjoy drinks at the hotel's bar/lounge. The property offers concierge services, a 24-hour front desk, laundry/dry cleaning services, an elevator, and luggage storage.

  • Concierge services 
  • 24-hour front desk 
  • Number of floors - 6 
  • Total number of rooms - 125 
  • Year Built 1854 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Free breakfast 
  • Elevator/lift 
  • Computer station 
  • Tours/ticket assistance 
  • One meeting room 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Smoke-free property 
  • Bar/lounge 
  • Television in common areas 
  • Free WiFi 


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Hair dryer 
  • Blackout drapes/curtains 
  • Phone 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Television 
  • Desk 
  • Iron/ironing board (on request) 
  • Free WiFi 

Where to Eat

The hotel offers a complimentary continental breakfast each morning in the breakfast area.

Hotel restaurant - Offers a pleasant environment for breakfast.

Bar & Lounge - Offers a variety of beverages.

Room service is also available.

Hotel Policies


Check-in time ends at 5:30 AM

Check-in time starts at 1 PM


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.

No rollaway/extra beds available

Hotel Name

  • Best Western Phoenix Hotel
  • Best Western Phoenix Hotel London
  • Best Western Phoenix London
  • Hotel Best Western Phoenix
  • Phoenix Hotel Best Western
  • Phoenix Hotel London
  • Phoenix London
  • Phoenix Hotel London, England

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3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
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Ideal location for our needs

4 out of 5
by from north devon
Posted Feb 13, 2017
Clean, helpful staff, food was fresh very tasty and plentyful.
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Lovely hotel close to tube and shops

5 out of 5
by from Manchester
Posted Feb 10, 2017
I would definitely recommend this hotel. Had a spotless single room overlooking the square. Nice continental breakfast. My only complaint would be that as there wasn't any air con in my room, it was very hot, even with the window open. They did provide a fan but it was a little noisy when falling asleep. Other than that, a very happy stay!
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Super clean, breakfast is amazing

4 out of 5
Posted Jan 30, 2017
I stayed in a single bed room. The room is very tidy, very clean, but very small. It's like a luxury prison. The breakfast is really good. Location is amazing. Wifi is quite weak. Overall, I'll recommend to ppl who cares aboit location, hygieness, and breakfast.
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Hotel is in a good location

4 out of 5
by from Perth WA
Posted Jan 22, 2017
Pros: location and good value
Location: The hotel is in a good location. Very close to the Bayswater underground and other transport options. Good range of restaurants and shopping nearby.
We had a family room in the hotel with 3 beds. The room was a split level which separated the sleeping arrangement. This was very convenient for our small family group. The room was clean and comfortable.
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Great base hotel for short stays.

4 out of 5
by from Halesowen, West Midlands
Posted Jan 15, 2017
Hotel was off the main road and so was quiet. We stayed in a lower basement room that was spotless and comfortable. Ideal for short stays. Great continental breakfast too with loads of choice
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4 out of 5
by from singapore
Posted Dec 13, 2016
nice cosy little place. the cleanliness of the rooms was definitely a plus despite the furnishing being a little old but overall very comfortable place.
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Great for one night

4 out of 5
by from uk
Posted Nov 27, 2016
Clean and friendly staff. Breakfast not great. Great location
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Good location, small room.

4 out of 5
Posted Nov 20, 2016
Good location just round the corner from Bayswater station. Room was very small double , just adequate but it is good value and the continental breakfast was good.
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Good location bayswater shopping restaurant around

4 out of 5
Posted Nov 14, 2016
Pros: Friendly front desk quick check in breakfast is good
Cons: I didn't find anything about this hotel I didnt like
Location: The location is great convenience Hyde park Oxford street and soho
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Great hotel in great location

5 out of 5
Posted Nov 11, 2016
Pros: It is clean, quiet and in a great location.
Cons: Only thing to change would be the shower curtains - they are that really light fabric that sticks to you when you are in the shower.
Location: Really great - within short walk of Bayswater tube station, good pubs and shopping in the area.
Really enjoyed our stay here. It is in a great location with pubs and shops nearby and a great walk through Kensington Gardens and Hyde Park to tourist sites. Hotel is quiet, clean and serves a great breakfast.
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