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Phoenix Hotel

Star Rating
3 out of 5
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4.2 / 5Very Good
1,681 reviews


  • Free WiFi
  • Breakfast included
  • Business Services
  • Bar


What's nearby

  • Popular Location
    Kensington Palace
    15 min walk
  • Popular Location
    Hyde Park
    16 min walk
  • Restaurant
    The Champion
    7 min walk
  • Restaurant
    17 min walk
  • Airport
    London (LHR-Heathrow)
    34 min drive

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Your dates need to occur after 2019-11-18. Try updating your dates to see prices for your trip.

    About this area


    Near a metro station, Phoenix Hotel is in London's London City Centre neighborhood, an area with good airport proximity. Wimbledon Tennis Club and Twickenham Stadium are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Kensington Gardens and Hyde Park. ZSL London Zoo and BT Tower are not to be missed. Our guests appreciate the hotel's location for the sightseeing. It's also convenient to public transportation: Bayswater Underground Station is 3 minutes by foot and Queensway Underground Station is 6 minutes.

    What's nearby

    • Popular Location
      Kensington Palace - 15 min walk
    • Popular Location
      Hyde Park - 16 min walk
    • Popular Location
      Marble Arch - 4 min drive
    • Popular Location
      Natural History Museum - 4 min drive
    • Popular Location
      Buckingham Palace - 6 min drive

    Getting around

    • Bayswater Underground Station - 3 min walk
    • London Paddington Station - 15 min walk
    • London (LHR-Heathrow) - 34 min drive


    • The Champion — 7 min walk
    • Summerhouse — 17 min walk
    • Garfunkels — 29 min walk
    • Phoenix palace — 4 min drive
    • Daisy Green — 4 min drive
    Questions about this property?Find answers

    About this property

    Phoenix Hotel

    A bar/lounge, coffee/tea in a common area, and a meeting room are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. All 125 rooms offer free WiFi, coffee makers, and TVs. Guests will also find electric kettles, hair dryers, and safes.

    Property amenities


    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • No onsite parking available

    Food and drink

    • Free continental breakfast available daily
    • 1 bar
    • Coffee/tea in common area(s)

    Family friendly

    • Dry cleaning service
    • Laundry facilities


    • Elevator
    • Free newspapers in lobby
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Tour/ticket assistance

    Languages spoken

    • English

    Business services

    • 1 meeting room
    • Computer station


    • Smoke-free property
    • TV in lobby

    Room amenities


    • Blackout drapes/curtains
    • Heating


    • Free toiletries
    • Hair dryer
    • Shower


    • TV

    Food and drink

    • Coffee/tea maker
    • Electric kettle


    • Desk
    • Iron/ironing board (on request)
    • Phone
    • Safe

    Very Good

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    very good hotel great location, very good breakfast nice and ckean room i will be back

    Stayed 4 nights in Nov 2019

    4/5 Good

    Short stay

    Great hotel for a short stay in London at a good price. More choice for Vegans at breakfast would be ideal.

    Stayed 2 nights in Nov 2019

    4/5 Good

    Pros: It is close to the hop-on hop-off bus lines It is close to 2 subway (underground) lines It is close to many restaurants As part of expedia plus benefits we were provided 1 free drink, when i mentioned that this perk wasn't something that i cared for ... it was changed to a free english breakfast The continental breakfast had a good mix of fruit pasteries and juices Has an elevator Cons: Elevator is slow Satelite tv was inconsistent... better in the mornings

    Stayed 4 nights in Nov 2019


    Devil in the details.

    Breezed through an early check-in with a pleasant front desk staffer. Tidy room at the end of the hallway should have meant a quiet stay but other guests slammed heavy doors at all hours of the night. Being an old building, the floors creaked beneath carpets and while we tried to tiptoe around the offending beams in our room, the upstairs neighbors made no such effort before the sun even rose in the sky. Don’t be fooled by the promise of a free breakfast...it isn’t worth it what with the noisy, cramped basement dining hall and sparsely-stocked yet well-picked-over array of what amounts to airplane food (actually, I’ve eaten better on an airplane). Plus, the coffee is served lukewarm by a team of hurried, unsmiling servers. Check-out left us lacking...literally. After staying in approximately 100 hotels this year for business, not a single one has denied to provide me with a recipe or record of my stay. I was repeatedly told to ask Expedia (Hotels.com) to provide one. In a rush to catch an early train, I was frustratingly forced to leave without any proof of the hotel’s charges. It’s a shame...in my opinion the property is well-located and has the right main ingredients for a perfect stay but the lack of attention to the details makes it no more than mediocre.

    Stayed 2 nights in Nov 2019

    4/5 Good

    Was a great location. Good sized room. Only note is walls are very thin so I could hear other guests who wanted to stay awake talking until very early in the morning.

    Stayed 3 nights in Nov 2019

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