Ratings based on 620 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Fint og sentralt hotell ved Themsen

Posted Jul 12, 2016
Pros: Ligger sentralt og flott utsikt fra rommet mot Parlamentsbygningen og The Eye.
Cons: Noe slitt gulv på rommet men ellers veldig bra
Location: Kan gå til Parlamentsbygningen, The Eye, Tower Bridge og B. Palace og til museums kvartalet
Ligger godt plassert ved Themsen og Parlamentsbygningen. Sentralt til det meste men kan være noe langt og gå skal du til Oxford Street osv. Men Absolut ikke et problem.
Comment from Hotel Management
Jul 14, 2016 by the Guest Relations Team , Hotel Management
Dear Anonymous, Thank you for sharing you comment with our Norwegian clientele. Kind regards,
5 out of 5
by A verified traveler

Good extended stay business hotel.

Posted Jul 7, 2016
Internet was extremely stable and hotel facility was very nice.
Comment from Hotel Management
Jul 8, 2016 by the Guest Relations Team, Hotel Management
Thank you Anonymous!
3 out of 5
by A verified traveler from Österreich

Nettes Hotel - gute lage

Posted Jul 5, 2016
Pros: Größe der Zimmer!
Cons: Check IN
Location: sehr gute Lage!
Check IN - dauerte bei der Ankunft 30 Minuten! Der 2. Check IN - wir hatten noch keine Schlüssel - dauerte ebenfalls 30 Minuten. Der Koffer brauchte nach dem Check In - weitere 30 Minuten. Es fehlte ein Bett im Zimmer was die Situation zu Beginn nicht freundlicher machte.
Comment from Hotel Management
Jul 11, 2016 by the Guest Relations Team , Hotel Management
Dear Golfteam, Thank you for stay and please accept my apologies for the delay with the check in. It is unusual to have such a long process of check in therefore I would like to into your feedback. Please feel free to contact me to share your name or booking details so I can identify the booking. I look forward hearing back from you. Kind regards,
5 out of 5
by A verified traveler

Muy bien ubicado

Posted Jun 27, 2016
Pros: Ubicacion
Cons: Limpieza
Location: Cerca de Big Ben y London eye.
Bien ubicado, amplio, muy buen servicio, internet gratis
Comment from Hotel Management
Jul 1, 2016 by Gabriella Kolber, Hotel Management
Dear Anonymous, thank you for your lovely comment posted regarding your recent stay at Plaza on the River. We are happy to hear that you have enjoyed your stay. Kind regards,
3 out of 5
by A verified traveler from California

Mediocre- Just SO-SO.

Posted Jun 19, 2016
Pros: Room SIZE
Cons: Fresh carpet & better mattresses
Location: You can walk ( 30 minutes) to The London Eye, or you can catch a bus to Shakespeare's Globe Theater.
We were very excited to be staying at a hotel right on the Thames River, but overall I wouldn't choose to stay here again. There is definitely enough room for a family of 4 to stay in a 1 bedroom suite/apartment, but the carpet was very dirty, the pull out was unbearable to sleep on and even the King size in the bedroom was so hard, I honestly had to get up and take a pain pill in the middle of the night. Again, the carpet is so stained you don't want to walk on it in bare feet. The carpet is a white/light beige color and it was splattered with black and gray stains. The windows don't open so you have to rely on the thermostat, which unfortunately, didn't seem to work properly. Some of the nights we were sweltering in the heat because the thermostat just didn't or wouldn't go down! The kitchen is stocked very well and has an amazing little washing machine/dryer for use in the room. The bathroom is quite large with a full size tub and separate shower. We did have to call down and ask for more pillows, sheets, and towels because the pullout would be used and I thought since there was 3 of us checking in, the hotel might accommodate the room accordingly. The staff was helpful at check in. Our room was not ready when we arrived and they sat us in the lounge and bought us a round of drinks while we waited. There really is no restaurants round this hotel. You do have to pick up the bus, or walk 12 minutes to the Tube to get anywhere. Construction next door- can be noisy at times.
Comment from Hotel Management
Jun 24, 2016 by the Geust Relations Team , Hotel Management
Dear S, Thank you for your resent stay and I am sorry to hear your mixed feeling. Please accept my sincere apologies for the inconvenience caused. Please note that we are working to complete our carpet project. We have changed the carpets on most corridors and cleaning them in the rooms as well. I find interesting your comments on the lack of restaurant. Within 10-20 minutes walking radious you will find at least 20 minutes different restaurants from Portuguese to dumpling restaurant or British cuisine. I hope we will be able to welcome you back soon in the newly developed hotel. Kind regards,
4 out of 5
by A verified traveler

Posted Jun 8, 2016
A little far from public transport I would say around 10 min walk.
Comment from Hotel Management
Jun 10, 2016 by the Guest Relations Team, Hotel Management
Dear Anonymous, Thank you for your recent stay. Please note that the nearest tube station is approx. 5-7 minutes walk away, alternatively you can just jump on any of the buses stopping in front of our hotel to take you there. Kind regards,
5 out of 5
by A verified traveler from Odessa, TX

Very nice Apartment near River Thames

Posted Jun 3, 2016
Pros: Very clean with friendly staff near the center of London. Very quiet property in the heart of London.
Cons: nothing
The Hotel is a luxury apartment consisting of a kitchen area, living room, master bedroom and restroom with a tub and a shower. My wife and I were very pleased with the condition of the room and amenities. We will definitely stay here again.
Comment from Hotel Management
Jun 27, 2016 by Gabriella Kolber, Hotel Management
Dear Mauricio, Thank you for your lovely comments. It is great to hear that you have enjoyed your stay. We look forward welcoming you back. Kind regards,
3 out of 5
by A verified traveler

Bit misleading

Posted May 31, 2016
I'll start with the positives: the room was beautiful, very nice and clean, no complaints there! Hotel staff were pleasant also. What was finished, was excellent which is where the negatives come in. The hotel wasn't finished. The second floor didn't exist. The mezzanine area on top of the hotel that's displayed in the images also doesn't exist (at least, the top floor button in the lift doesn't take you anywhere so I can only assume that means there isn't a top floor). Due to what I can only imagine is a construction error, our bathroom flooded via the toilet overnight. Now, the manager I spoke to was incredibly helpful and did offer breakfast as a good will gesture, so credit where credit's due the staff are wonderful; It just wasn't all that I expected to be. As I was taking my girlfriend out for her birthday, I was expecting a perfect weekend and unfortunately it wasn't that - very close to perfect, but just fell short of expectation. Overall: what was finished, was beautiful.
Comment from Hotel Management
Jun 9, 2016 by the Guest Relations Team , Hotel Management
Dear Christopher, thank you for your comment and please accept my apologise for the inconvenience caused. Please note that our rooms are starting from the 3rd floor upwards, this is why the lift does not stop on that floor. We are currently extending our building, adding another 6 floors to the existing building. These floors are not in use at the time of your, this is why the lifts goes to the 11th floor only. Kind regards,
2 out of 5
by A verified traveler from Toronto, Canada

An "architect" who made hotel room without a view?

Posted May 26, 2016
Pros: Location, staff, service.
Cons: I suppose that now it's too late, but at least they should let their customers know we're they will be being into.
Location: It is the perfect location.
We got a 5 star hotel room with a white window. No view at all. I felt like a prisoner, although I understand prisoners have the right to see outside unless they have been punished. Awful, we had to change, and paymore of course, and our last stay was very good. What is wrongwith Briitish architecture?
Comment from Hotel Management
Jun 11, 2016 by the Guest Relations Team , Hotel Management
Dear Rod, Thank you for your feedback and please accept my sincere apologies for the inconvenience caused during your recent visit. Kind regards,
5 out of 5
by A verified traveler from Bochum

Sehr schönes Hotel direkt an der Themse

Posted May 19, 2016
Pros: Unsere Suite war sehr gut ausgestattet und sehr gepflegt. Die 2 Zimmer waren ideal für uns und unsere 2 Kinder. Es gab ein sehr gutes Frühstück.
Location: Direkt am Themseufer mit Blick auf Westminster, Gehdistanz zum London Eye
Das Hotel bietet mit den sehr gut ausgestatteten Suiten ideale Möglichkeit für eine Familie mit Kindern. Der Ausblick auf die Themse ist traumhaft, wie auch die Eindrücke der Lichter der Stadt bei Nacht. Das Hotel liegt sehr günstig zu den Zielen in Westminster, die alle in Gehdistanz liegt und ist auch sehr gut an die Underground oder Busse angeschlossen. Das Personal war immer sehr nett und hilfsbereit. Wir können das Hotel voll und ganz weiterempfehlen.
Comment from Hotel Management
Jun 6, 2016 by Gabriella Kolber, Hotel Management
Dear Cristiane, Thank you for your lovely comments posted online. We really appreciate it. Kind regards,