Ratings based on 875 Verified Reviews

4.4 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Almost Perfect

Posted Oct 18, 2017
This hotel is amazing, view is spectacular, and everything is so modern. Room service/food is amazing and reasonable. I would definitely stay here again. The only complaint I have about this hotel is housekeeping will still knock on the door even if the privacy sign is on. They do this twice and will come in if there’s no response to clean the room. So days that I slept in; had to wake up twice to say ‘sleeping’. I would recommend letting them know at check in if you do not wish to be disturbed by knocks when privacy signal is on.
Comment from Hotel Management
Oct 20, 2017 by the Guest Relations Team , Hotel Management
Thank you for sharing these beautiful pictures and sharing your feedback. It is great to hear you have enjoyed your stay. Please accept my apologies for the unexpected wake up calls, this has been now addressed to the Housekeeping Team. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh

Great location

Posted Oct 14, 2017
We had a one bedroom suite which was great staying as a family of four - fab space for the location in London. The location was ideal, easy walk along the Thames to the London eye and southbank, across to Westminster or to Vauxhall station. Breakfasts were lovely and the view on the 12th floor was spectacular.
Comment from Hotel Management
Oct 17, 2017 by the Guest Relations Team , Hotel Management
Thank you Laura for sharing this lovely picture and feedback. I am glad to hear that you have enjoyed your stay. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

One bedroom suite on 14th floor - amazing views!

Posted Oct 10, 2017
Pros: Views, room, breakfast, restaurant!
Cons: Valet parking service
The hotel was really great - we checked in to our one bedroom suite and had no view, but when we asked if there were rooms with a view available, they gave us one with a minimal cost increase (Harun at the front desk was great!). The view from 1471 is amazing! Huge suite too - really modern and nice. The buffet breakfast on the 12th floor is fantastic, also had a great view. Really good service too. My only negative is the valet parking...this is done through a third party vendor, it's not really in the control of the hotel, but you have to wait forever (45+ minutes) - even if you schedule a time, they don't always bring it then. The guy is almost never at the desk and they close at really inconvenient hours. Also, he told us to park outside the hotel if we got in late at night if there was a spot since we were leaving for the airport early the next day (late is relative...if you arrive after 7 pm on a sunday, you have to pay an extra 50 pounds just to park with the valet service for the night - in addition to the 45 pounds you're already paying), which we did - and in the morning the door man said they almost towed our car because it was parked in a taxi spot. The valet guy specifically told us to take any spot available in the front - was almost a disaster. The hotel guys were super nice and helpful however.
Comment from Hotel Management
Oct 12, 2017 by the Guest Relations Team , Hotel Management
Dear Kelly, thank you for your recent stay and sharing your feedback about your experience with the valet service and the other team members. I will pass on your comments about the valet service to them. Kindest regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago,IL

Nice view of Thames

Posted Oct 9, 2017
We had a very nice stay. Waxhaul station is pretty closr. But we usually walked everywhere.
Comment from Hotel Management
Oct 10, 2017 by the Guest Relations Team , Hotel Management
Dear getard, thank you for your stay and sharing your feedback. Kind regards,
5 out of 5
by A verified traveler

This hotel is close to everything train station

Posted Oct 7, 2017
I could recommend this hotel to everyone, it’s clean, close a walking distance to all tourist spot, Big Ben, Westminster, Park, river cruise. The hotel is very clean very nice staffs they let us to check in early when the room is ready. This hotel is very close too to train station save time from traffic
Comment from Hotel Management
Oct 7, 2017 by Front of House Manager, Hotel Management
Thank you Anonymous for sharing your excellent review with us. We look forward welcoming you back soon. Kind regards, Gabriella Kolber
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Had a great time!

Posted Oct 6, 2017
Wonderful hotel! Great location and fantastic breakfast.
Comment from Hotel Management
Oct 6, 2017 by the Guest Relations Team , Hotel Management
Dear Iain, thank you for your comment! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel but construction next door

Posted Sep 28, 2017
Very loud from early morning to late afternoon due to building construction next door.
Comment from Hotel Management
Sep 28, 2017 by the Guest Relatoins Team, Hotel Management
Thank you for your comments and I am sorry to hear that you found the location noise. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Very nice place, great view, great food. Hotel Staff was outstanding
Comment from Hotel Management
Sep 28, 2017 by Gabriella Kolber, Hotel Management
Thank you Anonymous! Gabriella Kolber Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted Sep 26, 2017
Nothing bad to say. Very comfy, clean, convenient and awesome service!
Comment from Hotel Management
Sep 26, 2017 by Gabriella Kolber, Front of House Manager, Hotel Management
Thank you Marga for your generous feedback. I am happy to hear that you have enjoyed your stay. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Convenient

Posted Sep 24, 2017
Pros: Proximity to all London landmarks
We stayed in a studio room for 4 nights which had a washing machine, dishwasher, microwave & hotplate. Great to help keep down costs of staying in London. It was only 10 minutes walk to Vauxhall Underground, Overground & the bus station. Westminster Bridge was about 10 minutes walk away as well. The room was serviced daily & the staff were exceptional.
Comment from Hotel Management
Sep 26, 2017 by the Guest Relations Team , Hotel Management
Thank you Ann for your lovely feedback and we look forward welcoming you back soon. Kind regards,