Well worth a visit
Posted Oct 22, 2016
3 adults and 2 children stayed overnight in a 2 bedroom suite, with balcony overlooking the Thames.
Balcony doors were either locked or left unlocked. Needing to call housekeeping each time was unhelpful. Suggest a change of locking device not to compromise Hotel security but allow guests freedom.
Cleanliness (pubic hair in bath tub😷, watermarks on surfaces, curtains / blackouts broken hooks and grubby).
Broken chair back around dining area - pinched skin on hand when lifted.
Sofa bed is suitable for children more so as head ended up lower than feet!
Cigarette butts in the plant pots on balcony.
Towels were not fresh white, degrained somewhat in colour.
Fabulous view and location (felt like a treat).
Good quality food and room service was speedy.
Lovely complimentary good quality 'Elemis' products.
Spacious for 5.
Kitchen amenities great.
3 TVs so no squabbles with what to watch!
Children's movies only cost £1.
Any issues would be addressed.
Friendly, helpful staff throughout the Hotel - consistent high quality service.
Comment from Hotel Management
Oct 25, 2016 by Guest Relations Team, Hotel Management
Thank you for your feedback. It is really nice that you have enjoyed your view from the room and you find convenient the location.
I am really sorry to hear about the negatives of your stay with us. I will make sure that this will be reported to the relevant department.