Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Canada

Good hotel directly on the Thames river

Posted Aug 21, 2016
Good hotel with great staff. Only need a fee updates like carpet in the bedroom. Great for family as there's a small kitchen in each appartment.
Comment from Hotel Management
Aug 22, 2016 by Gabriella Kolber, Hotel Management
Dear Ann P, Thank you for your comment regarding your recent stay. Our Housekeeping Team is constantly cleaning the carpets in the apartments as part of our carpet cleaning schedule to maintain the quality. I hope we will be able to welcome you back. Kind regards,
1 out of 5
by A verified traveler

room for 3 people without window.

Posted Aug 16, 2016
Pros: Le portier est super sympa
Cons: pour les points à ameliorer, les photos sont la. Vu de l interieur de la chambre et de l'exterieur
chambre pour 3 personnes sans fenetre.A SAVOIR, si vous souhaitez une chambre avec fenetre, il vous faut repayer sur place 40 livres par jour. To know if you want a room with window, you have to repay on site 40 pounds per day. je suis allé passer une semaine à londres avec mes 2 enfants,a ma grande surprise en entrant dans la chambres, la fenetre etait cachée par de l'adhesif blanc, aucune vue sur l'exterieur.Apres avoir fait une reclamation à la reception de l'hotel,on ma dit que si je souhaité la meme chambre avec une vue exterieure, je devait regler sur place la somme de 40 livres par jour. I went to spend a week in London with my 2 children, my surprise upon entering the room, the window was hidden by the white adhesive, no view of the fact exterieur.j have made a claim to the reception the hotel, it told me that if I wanted the same room with an outside view, I had to pay in cash the sum of 40 pounds per day. La honte pour un 5 etoiles
Comment from Hotel Management
Aug 18, 2016 by Gabriella Kolber, Hotel Management
Dear Anonymous, Many thanks for your feedback. I trust you have received our direct e-mail already regarding your recent stay. I hope we will be able to welcome you back in our new, upgraded hotel in the near future. Kind regards,
5 out of 5
by A verified traveler from Montgomery NJ

Gorgeous River View + Comfortable, Luxurious Suite

Posted Aug 10, 2016
Beautiful rooms & baths, great mattresses, enjoyed the hotel restaurant Chino Latino (and our waiter, Gabriel!☺️)...easy walk across Lambeth bridge, beautiful walking along the river.
Comment from Hotel Management
Aug 13, 2016 by Gabriella Kolber, Front of House Manager, Hotel Management
Dear daniww99, Thank you for your lovely comments and I am so happy that you have enjoyed your stay. I will definitely share your 5x review with Gabriel , our star waiter as an appreciation of his hard work. We look forward welcoming you back soon. Kind regards,
4 out of 5
by A verified traveler from New York

Pretty good

Posted Aug 7, 2016
The location of the hotel is pretty good and the rooms are good. But the river view rooms are actually facing to the other side not to the Parliament building and Big Ben. Besides there is another building right next door looking directly inside the rooms of the hotel. So at night I would keep the curtains closed.
Comment from Hotel Management
Aug 10, 2016 by Gabriella Kolber, Hotel Management
Dear Enis, Thank you for your comment and I am glad to hear that you have enjoyed your stay. As the Big Ben view rooms are higher room categories as well as really popular, please feel free to contact us prior to your next visit to reserve one for you. I look forward welcoming you back soon. Kind regards,
4 out of 5
by A verified traveler

Fint og sentralt hotell ved Themsen

Posted Jul 12, 2016
Pros: Ligger sentralt og flott utsikt fra rommet mot Parlamentsbygningen og The Eye.
Cons: Noe slitt gulv på rommet men ellers veldig bra
Location: Kan gå til Parlamentsbygningen, The Eye, Tower Bridge og B. Palace og til museums kvartalet
Ligger godt plassert ved Themsen og Parlamentsbygningen. Sentralt til det meste men kan være noe langt og gå skal du til Oxford Street osv. Men Absolut ikke et problem.
Comment from Hotel Management
Jul 14, 2016 by the Guest Relations Team , Hotel Management
Dear Anonymous, Thank you for sharing you comment with our Norwegian clientele. Kind regards,
5 out of 5
by A verified traveler

Good extended stay business hotel.

Posted Jul 7, 2016
Internet was extremely stable and hotel facility was very nice.
Comment from Hotel Management
Jul 8, 2016 by the Guest Relations Team, Hotel Management
Thank you Anonymous!
3 out of 5
by A verified traveler from Österreich

Nettes Hotel - gute lage

Posted Jul 5, 2016
Pros: Größe der Zimmer!
Cons: Check IN
Location: sehr gute Lage!
Check IN - dauerte bei der Ankunft 30 Minuten! Der 2. Check IN - wir hatten noch keine Schlüssel - dauerte ebenfalls 30 Minuten. Der Koffer brauchte nach dem Check In - weitere 30 Minuten. Es fehlte ein Bett im Zimmer was die Situation zu Beginn nicht freundlicher machte.
Comment from Hotel Management
Jul 11, 2016 by the Guest Relations Team , Hotel Management
Dear Golfteam, Thank you for stay and please accept my apologies for the delay with the check in. It is unusual to have such a long process of check in therefore I would like to into your feedback. Please feel free to contact me to share your name or booking details so I can identify the booking. I look forward hearing back from you. Kind regards,
5 out of 5
by A verified traveler

Muy bien ubicado

Posted Jun 27, 2016
Pros: Ubicacion
Cons: Limpieza
Location: Cerca de Big Ben y London eye.
Bien ubicado, amplio, muy buen servicio, internet gratis
Comment from Hotel Management
Jul 1, 2016 by Gabriella Kolber, Hotel Management
Dear Anonymous, thank you for your lovely comment posted regarding your recent stay at Plaza on the River. We are happy to hear that you have enjoyed your stay. Kind regards,
3 out of 5
by A verified traveler from California

Mediocre- Just SO-SO.

Posted Jun 19, 2016
Pros: Room SIZE
Cons: Fresh carpet & better mattresses
Location: You can walk ( 30 minutes) to The London Eye, or you can catch a bus to Shakespeare's Globe Theater.
We were very excited to be staying at a hotel right on the Thames River, but overall I wouldn't choose to stay here again. There is definitely enough room for a family of 4 to stay in a 1 bedroom suite/apartment, but the carpet was very dirty, the pull out was unbearable to sleep on and even the King size in the bedroom was so hard, I honestly had to get up and take a pain pill in the middle of the night. Again, the carpet is so stained you don't want to walk on it in bare feet. The carpet is a white/light beige color and it was splattered with black and gray stains. The windows don't open so you have to rely on the thermostat, which unfortunately, didn't seem to work properly. Some of the nights we were sweltering in the heat because the thermostat just didn't or wouldn't go down! The kitchen is stocked very well and has an amazing little washing machine/dryer for use in the room. The bathroom is quite large with a full size tub and separate shower. We did have to call down and ask for more pillows, sheets, and towels because the pullout would be used and I thought since there was 3 of us checking in, the hotel might accommodate the room accordingly. The staff was helpful at check in. Our room was not ready when we arrived and they sat us in the lounge and bought us a round of drinks while we waited. There really is no restaurants round this hotel. You do have to pick up the bus, or walk 12 minutes to the Tube to get anywhere. Construction next door- can be noisy at times.
Comment from Hotel Management
Jun 24, 2016 by the Geust Relations Team , Hotel Management
Dear S, Thank you for your resent stay and I am sorry to hear your mixed feeling. Please accept my sincere apologies for the inconvenience caused. Please note that we are working to complete our carpet project. We have changed the carpets on most corridors and cleaning them in the rooms as well. I find interesting your comments on the lack of restaurant. Within 10-20 minutes walking radious you will find at least 20 minutes different restaurants from Portuguese to dumpling restaurant or British cuisine. I hope we will be able to welcome you back soon in the newly developed hotel. Kind regards,
4 out of 5
by A verified traveler

Posted Jun 8, 2016
A little far from public transport I would say around 10 min walk.
Comment from Hotel Management
Jun 10, 2016 by the Guest Relations Team, Hotel Management
Dear Anonymous, Thank you for your recent stay. Please note that the nearest tube station is approx. 5-7 minutes walk away, alternatively you can just jump on any of the buses stopping in front of our hotel to take you there. Kind regards,