Ratings based on 668 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from londres

Chambre familiale très spacieuse.

Posted Nov 14, 2016
Pros: Chambre spacieuse et bonne literie
Très belle chambre familiale. Équipement avec la cuisine très pratique. Très bonne literie Le personnel est au petits soins. Faire le petit déjeuner pour la salle qui est magnifique avec vue sur big ben et le petit déjeuner est bien servi. Dommage qu'il n y ait pas de brosse à dents dans les produits proposés. Dommage que loin du métro. Si on se déplace en taxi pas de souci. Service parking et voiturier très pratique
Comment from Hotel Management
Nov 15, 2016 by the Guest Relations Team , Hotel Management
Dear Fanny, Thank you for your comments and I am glad to hear that you have enjoyed your stay and found the staff helpful. Please kindly note that our Housekeeping Department has dental kits avaialable. Should you contact them or Guest Services, we would be more than happy to deliver it to your room. We hope we will be able to welcome you back soon. Kind regards
5 out of 5
by A verified traveler from los angeles, ca

Love the spacious apartment.

Posted Nov 12, 2016
Pros: Location is perfect. Close to train station and across the river from Westminster.
Cons: Just a touch up on cleaning the carpet just a little dirty.
Location: Close to vauxhall underground station and great view of river Thames. Can walk to restaurants in Westminster.
Comment from Hotel Management
Nov 14, 2016 by The Guest Relations Team, Hotel Management
Thank you Kyle for your brilliant comment. Our Housekeeping Team is currently working on their carpet cleaning project and we aim to complete it quickly. Kind regards, the Guest Relations Team
5 out of 5
by A verified traveler

Exceeded expectations

Posted Nov 4, 2016
I thought this may be a bit far out, but a 5 minute walk across the bridge and you're by The Houses of Parliament. Hotel was lovely, we were in a condo style room, floor to ceiling windows with views of the Thames. Staff were super helpful and the restaurant had the best Sushi I've ever had in a hotel. Will definitely return
Comment from Hotel Management
Nov 4, 2016 by the Guest Relations Team, Hotel Management
Dear Anonymous, Thank you very much posting such a lovely 5x comment. Indeed the location is ideal and within a short stroll you can easily reach some of the most famous sights of London. We look forward welcoming you back soon, even it is just for a Bento Box in Chino Latino.
5 out of 5
by A verified traveler

UNA FINESTRA SUL BIG BEN

Posted Nov 3, 2016
Pros: I SERVIZI DI ELEVATO STANDARD, L'OTTIMO RAPPORTO QUALITA' / PREZZO
Cons: NON HO TROVATO NIENTE DI NEGATIVO
Location: OTTIMA E COMODA LA POSIZIONE, VERAMENTE STRATEGICA PER RAGGIUNGERE LE PRINCIPALI ATTRAZIONI DI LONDRA
PERSONALE MOLTO COMPETENTE E DISPONIBILE, CON UNA MENZIONE SPECIALE PER GLI ELEVATI STANDARD DI PROFESSIONALITA' ED EFFICIENZA DI SIMONE DEL CONCIERGE DEPARTMENT - SUITE MODERNA ED ELEGANTE, COMPLETA DI TUTTI I COMFORT E CON VISTA IMPAGABILE SUL TAMIGI (ZONA WESTMINSTER) - OTTIMO IL RISTORANTE, IL SERVIZIO, LA PRIMA COLAZIONE POSIZIONE COMODA E FACILMENTE RAGGIUNGIBILE OTTIMO RAPPORTO QUALITA' / PREZZO
Comment from Hotel Management
Nov 4, 2016 by the Guest Relations Team, Hotel Management
Dear Anonymous, Thank you for your comment posted online and I am pleased to hear that you have enjoyed your stay and we exceeded your expectations. Kind regards,
5 out of 5
by A verified traveler

Posted Nov 3, 2016
alles bestens, hat meine Erwartungen übertroffen. Komme wieder lg
Comment from Hotel Management
Nov 4, 2016 by The Guest Relations Team , Hotel Management
Thank you Anonymous! I am pleased to hear that we exceeded your expectations. Kind regards,
5 out of 5
by A verified traveler from NYC

Posted Oct 29, 2016
Comfortable hotel with great 2BR/2BA apartment-style rooms. Location right on the Thames was a huge plus, although the daily (including weekends) construction on the building right next door was a bit bothersome. Overall, excellent value - would definitely stay here again.
Comment from Hotel Management
Oct 29, 2016 by the Guest Relations Team, Hotel Management
Thank you for sharing your feedback!
5 out of 5
by A verified traveler

Posted Oct 22, 2016
Very nice hotel with luxury rooms. Some difficulty finding it as it is accommodated under anoher hotel name , so difficult to spot it.
Comment from Hotel Management
Oct 25, 2016 by Kristina, Hotel Management
Good Afternoon, thank you for your feedback, we are glade that you enjoyed our facilities. We are sorry to hear that it was hard for you to find us. Regards,
4 out of 5
by A verified traveler

Well worth a visit

Posted Oct 22, 2016
Pros: See above.
Cons: See above.
Location: House of Parliament, Big Ben, London Eye, Seaworld, Shrek, London Dungeons, Duck are within close 10-15minute walk. Taxi over to the West End is easy.
3 adults and 2 children stayed overnight in a 2 bedroom suite, with balcony overlooking the Thames. Negatives: Balcony doors were either locked or left unlocked. Needing to call housekeeping each time was unhelpful. Suggest a change of locking device not to compromise Hotel security but allow guests freedom. Cleanliness (pubic hair in bath tub😷, watermarks on surfaces, curtains / blackouts broken hooks and grubby). Broken chair back around dining area - pinched skin on hand when lifted. Sofa bed is suitable for children more so as head ended up lower than feet! Cigarette butts in the plant pots on balcony. Towels were not fresh white, degrained somewhat in colour. Positives: Fabulous view and location (felt like a treat). Good quality food and room service was speedy. Lovely complimentary good quality 'Elemis' products. Spacious for 5. Kitchen amenities great. 3 TVs so no squabbles with what to watch! Children's movies only cost £1. Great welcome. Any issues would be addressed. Friendly, helpful staff throughout the Hotel - consistent high quality service.
Comment from Hotel Management
Oct 25, 2016 by Guest Relations Team, Hotel Management
Dear Anonymous, Thank you for your feedback. It is really nice that you have enjoyed your view from the room and you find convenient the location. I am really sorry to hear about the negatives of your stay with us. I will make sure that this will be reported to the relevant department.
4 out of 5
by A verified traveler

Gute Lage - in Zentrumsnahe zum Big Ben

Posted Oct 21, 2016
Alles Bestens - Top Lage alles zu Fuss zu erreichen - nur der Verkehr ist Horror. Für eine Runde mit Hip On Bus fast drei Stunden gebraucht.
Comment from Hotel Management
Oct 22, 2016 by Harun, Hotel Management
über das Hotel vielen Dank für Ihre Bewertung. wir freuen uns, Sie wieder zu sehen
1 out of 5
by A verified traveler

no heating in room

Posted Oct 20, 2016
the hotel was great and the rooms were very nice BUT THEY HAD NO HEATING AND NO HEATERS LEFT AS OTHER PEOPLE HAD THEM IN THE ROOMS AND THEY HAD RUN OUT. THEY DID NOT HAVE A PROPBLEM THIS WAS NORMAL ! Will not stay again at £259 per night I do expect heating in the room.
Comment from Hotel Management
Oct 23, 2016 by Plaza on the River, Hotel Management
Good Afternoon, thank you for your comment about your recent stay. We apologise for the inconvenience and it will be followed up with relevant departments. Regards,