Ratings based on 820 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Noida, India

The hotel on Thames.

Posted Jul 7, 2017
Pros: Location, cleanliness and staff behavior.
Cons: Manning the check in counter particularly at odd hours in morning.
Location: Excellent location. Bus stop is bang opposite and railway station is a leo at a walking distance.
I had a very pleasant stay at the hotel. It is very nicely placed on the bank of Thames, centrally located having easy and comfortable connectivity to all parts of London. The bus stand is across the Hotel. Rail station is also at walking distance. It was a very clean and well made up Hotel. The staff were very helpful. Only problem I faced was checking out early in the morning. There was no staff attending to check out counter at that hour though I was told the night before that the counter is working round the clock. Yet next time I visit London, I shall prefer to stay here.
Comment from Hotel Management
Jul 10, 2017 by the Guest Relations Team , Hotel Management
Dear Sumit , Thank you for sharing your beautiful feedback about your recent stay and I am happy to hear that you found the staff helpful and the rooms good. Please note that we have 24 h reception, however night time, we operate at the main reception desk in the main lobby. I look forward welcoming you back soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Between Lambeth and Vauxhall bridges. Fantastic!

Posted Jul 2, 2017
Fabulous location. Walk all over. Where its too far to walk, just walk to the tube! Very easy to wander about. The apt side was very nice. No view, but you could just sit on the veranda out front and enjoy a spectacular view. Lots of pubs in walking distance, like the Duchy Arms-delicious fish and chips. Queen's Head for breakfast-traditional English breakfast, and I thought it was cheap! .
Comment from Hotel Management
Jul 3, 2017 by the Guest Relations Team , Hotel Management
Dear VivaciousViv, thank you for sharing your feedback about your recent stay. It was a pleasure to have you staying with us. Kind regards,
4 out of 5
by A verified traveler

Ok

Posted Jun 25, 2017
Little overpriced for what you get - didn't strike me as a 5* hotel. Construction going on in adjacent room - which was very noisy. View room ok - but not fantastic. Overall Ok.
Comment from Hotel Management
Jun 27, 2017 by the Guest Relations Team , Hotel Management
Thank you Anonymous for choosing us to stay whilst visiting London and your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Fantastic Hotel!!!

Posted Jun 5, 2017
Wonderful location with friendly staff. Outstanding room overlooking The Thames and Houses of Parliament.
Comment from Hotel Management
Jun 5, 2017 by the Guest Relations Team, Hotel Management
Dear Dave, Thank you for sharing your feedback about your recent visit at Plaza on the River. I am glad to hear that you had a room with a fantastic view. Kind regards,
2 out of 5
by A verified traveler

Not up to par

Posted May 31, 2017
The hotel was not great Questiionable neighborhood (our taxi driver pointed out the nearby male brothel), on checkin the bell hop lost our luggage for a few hours, slow restaurant service, our "mohito" from the bar was a tall glass of icy soda water, lots of trainees, breakfast was ok but lacks the personal touch of a custom prepared omelette. The drain in the bathroom floor emanates a foul stench. Another guest whispered that she found a cockroach in her room. On the plus side, the apartment was roomy
Comment from Hotel Management
Jun 2, 2017 by Gabriella Kolber, Hotel Management
Dear Anonymous, thank you for your feedback and I am sorry to hear your disappointment. Please do contact us to reveal your identity so I can identify your reservation and room. I look forward hearing back from you. Kind regards, Gabriella Kolber Front of House Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay, lovely breakfast

Posted May 25, 2017
Very comfortable bed! Room big with good facilities. Would have liked a bath as well as shower but shower was spacious. The breakfast was fantastic, looking out over the river towards Westminster.
Comment from Hotel Management
May 26, 2017 by the Guest Relations Team , Hotel Management
Thank you Anonymous for sharing such an amazing feedback. We are glad to hear that you have enjoyed your stay. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from PE

The best location to explore London, in our mind.

Posted May 22, 2017
LOCATION, ease of access to most of London whether walking, on the tube, bus, train system.
Comment from Hotel Management
May 24, 2017 by the Guest Relations Team , Hotel Management
Dear Touring Cdn's, Thank you for your feedback regarding your recent stay. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

On the river

Posted May 21, 2017
Lovely views of the Thames River from our room. The staff in the executive room were inattentive. Staff in Chino Latino were extraordinary! Overall a great place to stay. Room was a good size.
Comment from Hotel Management
May 21, 2017 by the Guest Relations Team , Hotel Management
Thank you Anonymous for sharing your lovely feedback about your recent visit at Plaza on the River. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, GA

Hotel with a river view

Posted May 15, 2017
Pros: The accommodations and staff
Location: Westminister, the Thames River
The hotel was well staffed with large rooms and a great view of the Thames (I did not get a view of Big Ben, but the view was still spectacular). I would definitely recommend this hotel to other travelers.
Comment from Hotel Management
May 17, 2017 by the Guest Relations Team , Hotel Management
Thank you for your lovely feedback. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from kelowna

London haven

Posted May 14, 2017
A very positive experience. Love Looking out the spacious window at life on the Thames
Comment from Hotel Management
May 17, 2017 by the Guest Relations Team, Hotel Management
Thank you for sharing your feedback Canadian Girls. We look forward welcoming you back. Kind regards,