Ratings based on 1,767 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorktown, NY

Central London

Posted Apr 24, 2017
Pros: Close to everything and easy to get around.
Cons: Nothing-they have everything covered.
Location: We were in central london next to the main train station. We could get anyplace.easily
We were going to take the train to europe. This hotel was across the street from St. Pancras station. Very convenient. It was easy to get around the town because we were centrally located. The hotel was almost perfect. The only thing that did not work was the coffee maker. It got fixed but you look forward to that convenient cup in the room as you get dressed. The staff was exceptional at this hotel. We stayed at 6 hotels during this stay in Europe. This was at the top of the list.
Comment from Hotel Management
Apr 25, 2017 by Meggan G, Hotel Management
Dear Gary, Thank you for taking the time to provide our team with such wonderful feedback in regards to your recent stay with us at Pullman London St Pancras. We are ecstatic to have left a lasting impression with you and ensured that you only departed with memorable moments. We look forward to welcoming you back to our home again in the near future. Until then, Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Couples
by A verified traveler from Ipswich

fantastic

Posted Apr 22, 2017
Pros: good staff, Clean
Cons: None
Location: All locations and sights via nearby station and bus service
This is a great hotel always stay here while in London. Close to station , bus stop is near, breakfast is fab. My wife and I love this Hotel, and will be booking the Pullman again shortly
Comment from Hotel Management
Apr 24, 2017 by Meggan G, Hotel Management
Dear Trevor, We are thrilled to read you enjoyed your stay with us at Pullman London. We so look forward to welcoming you and your wife back for our delicious breakfast soon. Until then, wishing you only the best of future travels. Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Bolton

Perfect Stay

Posted Apr 18, 2017
Perfectly located. Very helpful staff. Lovely clean room. My only criticism is the eyewatering amount of £37.40 for 2 gin and tonic!!! I nearly fainted.
Comment from Hotel Management
Apr 21, 2017 by Meggan G, Hotel Management
Dear Tulip, Thank you for your review. We are so delighted to read you enjoyed your stay with us. For next time, please be aware that at Golden Arrow Bar we offer 70 different varieties of Gin ranging from £7.00-£150.00 a glass. Thank you again for your review. We wish you only the best of future travels. Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Modern hotel right next to major stations

Posted Apr 17, 2017
Hotel staffs are great, room small but clean and no issues. Breakfast food choice is excellent. Located right next to Kings cross station and Euston station, where you can take train to visit Cambridge and Harry Potter easily.
Comment from Hotel Management
Apr 19, 2017 by Meggan G, Hotel Management
Dear Haha, Thank you for great review! We are delighted to read that our desirable location provided you with a great jumping point for your London adventures. Our rooms are some of the larger ones in London offered to travelers visiting the city and our Breakfast Buffet is indeed an experience. We look forward to welcoming you back to our home on your next London visit. Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Very nice hotel. Excellent location.

Posted Apr 9, 2017
Very nice upscale hotel. Welcoming, friendly staff. Clean and comfortable. Close to Kings Cross station and, many popular tourist sites.
Comment from Hotel Management
Apr 10, 2017 by Meggan G, Hotel Management
Dear Sir/Madam, Thank you for taking the time to provide our team with wonderful feedback. We are delighted to read you enjoyed our modern facilities, customer engaged service and enviable location. We look forward to welcoming you back to an ACCOR Property again soon. Until then, Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Everyone
by A verified traveler from East Yorkshire

Well located for transport

Posted Apr 6, 2017
Pros: Its location to the transport hub
Very efficient and friendly reception staff. Hotel clean and comfortable
Comment from Hotel Management
Apr 6, 2017 by Meggan G, Hotel Management
Dear Steve, Thank you for your fantastic feedback. We look forward to welcoming you back to our home again soon in the near future. Until then. Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great centralized location

Posted Mar 31, 2017
Being co-located to several different transit stations made it an excellent jumping off point for travel to several destinations and throughout London.
Comment from Hotel Management
Apr 2, 2017 by Meggan G, Hotel Management
Dear Bill, Thank you for taking the time to provide our future guests with valuable information in regards to the possible up and coming stay. We sincerely hope you enjoyed your stay with us and look forward to welcoming you back to our home again soon. Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Mar 30, 2017
Room and bed very small. Bathroom sink did not have much spacee for toiletries. Shower was excellent. Room was warm but able to open window for cooling. Breakfast was exceptionally good with many choices.
Comment from Hotel Management
Apr 2, 2017 by Meggan G, Hotel Management
Dear Sir/ Madam, Thank you for your review in regards to your recent stay with us at Pullman London St Pancras. We are delighted to read your were able to experience our famous Pullman Buffet Breakfast. It is indeed a highlight to many of our valued guests stay. We have taken your comments in regards to your room are are now investigating the room in question. Thank you again for taking the time to provide our team with feedback. We look forward to welcoming you back on your next London Stay. Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice hotel. Great restaurant

Posted Mar 29, 2017
Great clean hotel. Nice restaurant. Amenities are great. Staff friendly and attentive
Comment from Hotel Management
Apr 2, 2017 by Meggan G, Hotel Management
Dear Bill, Thank you for your great review. We look forward to welcoming you back to our home again soon. Warm regards, The Pullman London St Pancras Team
4 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Convient to rail service and restaurants.

Posted Mar 28, 2017
Staff was excellent and great location. Rooms were minimalist and beds comfortable.
Comment from Hotel Management
Apr 2, 2017 by Meggan G, Hotel Management
Dear Lynda, Thank you for taking the time to provide our team with feedback in regards to your recent stay with us. We pride ourselves on the services, amenities and location that Pullman London St Pancras provide to our valued guests when visiting London. Please be aware that our Junior and Deluxe Suites provide our guests with a little more and are recommended for stays over 2 days. Thank you again for taking the time to provide our team with feedback. We look forward to welcoming you back to an ACCOR Property again soon. Warm regards, The Pullman London St Pancras Team