Indoor pool, outdoor pool, open 9 AM to 11 PM, sun loungers

Reviews of Quality Inn London

2.5 out of 5
Quality Inn London
400 Gop St, London, KY

Reviews

7.0

Good

Rating 10 - Excellent. 105 out of 423 reviews" "
Rating 8 - Good. 128 out of 423 reviews" "
Rating 6 - Okay. 91 out of 423 reviews" "
Rating 4 - Poor. 58 out of 423 reviews" "
Rating 2 - Terrible. 41 out of 423 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Ricky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No turn dns. Towls. Toliet paper. They dont keep rm in check
Stayed 3 nights in Mar 2024

8/10 Good

Allison

Traveled with partner
Liked: Cleanliness, staff & service
Disappointed the pool wasn’t running, and the Jerad for the hot tub didn’t work
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , quiet place for the night
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place will except no pool or hot tub
Stayed 1 night in Feb 2024

6/10 Okay

Alishia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool out of order and hot tub was green
Stayed 1 night in Jan 2024

2/10 Terrible

Jaehyun

Stayed 1 night in Jan 2024

8/10 Good

Martha Jean

Stayed 1 night in Jan 2024

4/10 Poor

Judi

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities
No water in the advertised indoor pool. The room was dirty. Anything that had stainless steel was rusty. The toilet made a loud noise everytime it was flushed, like a boat horn. The fan in bathroom did not work. The fridge had a continuous noise.
Stayed 2 nights in Jan 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there, the property looked well maintained. We were greeted and were given great customer service. The front desk person was friendly and kind! The rooms were clean and organized but with a small hole in the ceiling nothing bad. Other then that I would def come back! There is also free breakfast. Sadly I didn’t get to go since my phone had a wrong time and woke up at 10am.
Stayed 1 night in Jan 2024

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property advertsed hot tub and heated pool. It had neither as pool was empty and under repair and the hot tub did not work. Since the human amenities were not functioning, staff were hosting stray cats in this area. Kibble food dish greeted you when entering the pool area (I have photos) and the aroma of cat piss graced the air inside. How nice....yuck. management would not offer a discount for these deficiencies, they just said "oh, we're so sorry" Truth there is yes, it wss a very sorry facility - stay elsewhere.
Stayed 1 night in Dec 2023

8/10 Good

Lou

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023

6/10 Okay

Srirangam

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Linda

Traveled with family
Disliked: Property conditions & facilities
The pool and hot tub were closed and the main reason we booked. Room was dated.
Stayed 1 night in Dec 2023

4/10 Poor

Amber

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Shawn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Elijah

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023

10/10 Excellent

DOUGLAS, ARLINGTON

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Nov 2023

2/10 Terrible

Tiffany

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
This property was nothing like it was described as. The bathroom had black mold all over it. The breakfast was just cereal, coffee was nasty. The room was not very clean at all. All in general horrible place, checked out a day early because it was so bad.
Stayed 2 nights in Nov 2023

8/10 Good

Katherine

Stayed 1 night in Nov 2023

8/10 Good

Maranda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hot tub was unavailable
Stayed 1 night in Oct 2023

4/10 Poor

Cathy G

Disliked: Property conditions & facilities
Our rooms did not get cleaned the whole time we stayed there From a Sunday night till Friday morning. I had to ask for towels & wash rags every night.
Stayed 5 nights in Oct 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Pool was warm and great!!!
Stayed 1 night in Oct 2023

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious about it
Stayed 1 night in Oct 2023

6/10 Okay

Paul

Liked: Staff & service
There was limited Channels on the TV The room I booked was unavailable they gave me a substitute and there was no USB plugs for charging phone etc
Stayed 1 night in Sep 2023

4/10 Poor

Linda

Liked: Staff & service
Disliked: Property conditions & facilities
Desperately needs upgrade, lamps are gummy with oils and rusting out, coffee pot missing a part causing half the water to be sprayed over the counter and at 8:30 complimentary breakfast was practically nonexistent. TV remote needed new batteries, at least that is what I thought made the tv nonresponsive. Bed was comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay friendly staff
Stayed 3 nights in Aug 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, unheard-of great price, Keep it UP!
Wish we could have stayed more than one night, will definitely be back. Clean room & common areas. **Hot breakfast**. Loved the decor of lobby, common areas, and room. Nice modern look. A/C worked great, actually got as cold as we like it, which is rare. Shower was nice with adjustable pressure, refreshing. Nice, attentive staff when we needed them, but didn't disturb us otherwise, which was much appreciated, as we were very tired. Staff works very hard doing multiple roles, hopefully they are paid accordingly. One person seems to be doing the job of several employees. Hot Tub does not work and may not be replaced/repaired. But pool area is nice. We enjoyed that the indoor and outdoor pools are connected and also clean. That was super fun for my daughter. Overall great place to stay at very reasonable price. London is a nice town, glad we stayed while visiting friends!!
Stayed 1 night in Sep 2023

8/10 Good

brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

DONALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean with very nice staff.
Stayed 1 night in Sep 2023

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of horrors
arrived at the hotel, checked in told him I was disabled,but they still gave me an upstairs, & they had no elevator.I finally make it up to the room. I put my key and open the door and there was a woman sleeping in the bed. I have never in my life she was terrified just as much as I was, I go back downstairs. Let me remind you it’s all the way at the end of the building and I had to walk back to the office and let them know that the room was already occupied. The woman told me she did apologize that it’s been a crazy day and she’s tired. Well, I could’ve got shot if I was the woman laying in bed and someone just walk in on me, I would fear for my life thankfully, nothing happened.I finally get a room downstairs let me remind you they originally told me they had no downstairs room after I explain to her that I am disabled and I have to walk with a cane, so I finally get checked into the room downstairs. I try to relax I figured because I have have MS I’d go sit in the hot tub,I got this room 40 miles from where I needed to be only because it had a hot tub& I hurt when I travel, it was an eight hour trip. I go to the hottub and it was green lime green and they have this dirt that’s all inside the pool room that is everywhere This is brown dirt so everybody who was getting in and out of the pool with stepping in this and it has become mud. Pool was cloudy, My room was disgusting dirty I highly recommend stay away, not worth it there was a brokenelec light fixture next to pool
Stayed 1 night in Sep 2023

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodates trailers
We ride side by sides and the hotel easily accommodated our trailer. The bed was comfy, the air was cold, and the water stayed hot. The blow dryer and a lamp didn’t work but no biggie. They don’t clean your room unless you ask or until you leave.
Stayed 3 nights in Sep 2023

2/10 Terrible

Valerie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying here again!
Bed sheets were nasty! Whole place smelled like weed, even our room. A lot of sketchy people hanging outside at all hours, even caught one guy looking in our car. Breakfast was sub par.
Stayed 1 night in Sep 2023

8/10 Good

laura m

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy from the hwy
Stayed 1 night in Aug 2023

8/10 Good

Kimberley A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023

10/10 Excellent

Tim, Somerset

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this hotel to anyone, nice area.
Stayed 2 nights in Aug 2023

4/10 Poor

tristan

Stayed 1 night in Jul 2023

2/10 Terrible

Anna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
We got there later at night, the front desk clerk told us housekeeping didnt shut our door and she never walked up to shut it, she thought that was funny and said hope no one took anything. Our door was wide open, air conditioning wasnt on and no towels so I called but the phone didnt even work in our room. We had to walk down to the office to get some, mind you our room was next to the last so it was on the other side of the office. Tv didnt work either. Went back the next night and our room key didnt work, had to make the long walk to the office again. Once in the room, the tv still wasnt fixed. At this point Im not walking back down, this was our last night there. Cheap hotel so you get what you pay for but this was the closest to Wildcat. Would never stay there again
Stayed 2 nights in Jul 2023

8/10 Good

Bruce

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
At one time this was an exceptional place but it has deteriorated due to neglect.
Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Stayed 1 night in Jul 2023

10/10 Excellent

Danielle

Stayed 1 night in Jun 2023

4/10 Poor

Jamie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Old. Rusty parts. broken light fixtures. broken hot tub.
Stayed 1 night in Jun 2023

8/10 Good

Ross

Stayed 1 night in Jun 2023

10/10 Excellent

Jason

Stayed 1 night in May 2023

10/10 Excellent

Omar

Stayed 1 night in Jun 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel!
Stayed 1 night in Jun 2023

8/10 Good

Peggy

Traveled with partner
Liked: Cleanliness, staff & service
When we entered the room there was a strong cigarette smell. We were told the room was a none smoking room. There was dirt around the baseboards. Looked like it had not been vacuumed good. The TV was difficult to get on a station and some could not adjust the sound. The bathroom and sink area were spotless.
Stayed 1 night in May 2023