Great location, it's just the little things...
Posted Feb 12, 2017
We spent 2 nights here (Feb 9th and 10th). First I must say it's in an excellent location! 2 minutes from Kensington Gardens & Hyde Park, including Kensington Palace. Just up the road is Notting Hill, about 10/15 mins walk and across the park you'll find Kensington. You are 5 minutes walk from two tube stations - Queensway and Bayswater. These give easy access to the popular sites like Houses of Parliament, Buckingham Palace, Tower of London etc. Basically can't fault the location.
What I can fault are the little things. For example, when we walked into our room - Room 5 - it was freezing. We couldn't find a thermostat so went to reception. Turns out the only thing they could do was to turn the radiator on and leave it. So it went from freezing to sauna quite quickly and I really didn't want to have to speak to the front desk every time I wanted to heating adjusted. Second was the TV. Any time we tried to watch a bit of TV the signal was awful. Basically unwatchable. Now to breakfast - this was ok. Decent options but again the little things like no bacon or hash brown options. If you wanted an English breakfast you had to make due with sausages, scrambled eggs, beans, mushrooms & plum tomatoes.
I must say any problems were sorted by the great staff really quickly, it just would have been nice to not have to ask about them little issues.