Ratings based on 895 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Perfect location and personalized service

Posted Aug 26, 2015
This hotel is bang in heart of city but without the frenetic nature and generic nature of large hotel. Customer service was obviously important.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2015
well located, close to Bond street Tube station. Good breakfast the morning- They put refreshments all the day in the lobby for clients and free wifi in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Aug 4, 2015
When we checked out someone said we had smoked in the room. We are non smokers! Sorry we left the maid a tip.
4 out of 5
Recommended
for Couples
by A verified traveler from Somerset

Would recommend

Posted Aug 3, 2015
Pros: Breakfast, location, friendly staff
Cons: Price - maybe slightly reduced
Location: Perfect for shopping and lovely restaurants and bars at St Christopher's Place - just around the corner
I booked a deluxe room and requested two twin beds for myself and my daughter on the Expedia website. However, on arrival at the hotel desk the receptionist said they only had King beds available. I was slightly disappointed by this but when we asked for another duvet and more pillows they were swiftly supplied. The room was not overly large so I guess the standard rooms must be pretty small. However, it was very clean and had everything we needed, including a kettle, a lovely comfy velvet sofa, small table and two chairs and a bath and with shower above. The bed was comfortable. We looked sidewards onto Oxford Street and the room was not too noisy and air-conditioning worked well. The best thing about the hotel was the amazing breakfast - by far the best at a 5 star hotel I have had in years. There as proper freshly squeezed fruit juice, an ambudance of fresh melon, strawberries, blueberries and blackberries, top quality yoghurt, very fresh croissants, hot buffet English breakfast and fresh coffee. Also the staff in all parts of the hotel were very friendly and made us feel welcome. And of course another great thing is the perfect location on Oxford Street. We didn't even have to get the tube or bus anywhere, just got the occasional taxi. We would definitely stay there again, especially if we can get the free breakfast option next time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Boa localização

Posted Jul 20, 2015
Pros: Boa localização
Cons: "Box" do banheiro. Quando se toma banho, o banheiro fica todo molhado. Falta um espaço como "hall" com sofá na entrada.
Gostamos, o hotel é muito bem localizado e agradável.
2 out of 5
by A verified traveler from london

Leisure break

Posted Jul 6, 2015
Delays checking in, credit card machine would not work, did not have a twin room available then after 10 mins they did??? Room small, not terribly clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Shopping and clubbing ideal!!!

Posted Jul 6, 2015
The location is superb. The staff is the best part of my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Business stay

Posted Jul 5, 2015
Pros: Clean Helpful staff Nice breakfast Good location
Cons: See above
Location: Located on Oxford St and close to Regent's St and Bond St
A very hot day. Air Con ineffective and very noisy, Telephone "swimming" in sanitation fluid (Room Service had to come to the room as they were unable to hear me on the phone) Small bathroom, shower screen was ineffective at keeping water in the bath tub and not on the floor.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nergen

Særdeles sentralt

Posted Jun 15, 2015
Hotellet er veldig sentralt, hyggelig betjening og god frokost! Grei engelsk standard. Skal det pirkes på noe, må det være at de to små heisene av og til fører til en del ventetid. Bor nok her igjen ved en senere anledning.
4 out of 5
Recommended
for Families
by Debra from Phoenix, Arizona

Mother/Daughter Trip

Posted May 31, 2015 on Hotels
The staff on the hotel side was very accommodating. The staff in the breakfast room seemed overwhelmed and always rushing. They were dropping items and arguing. The rooms were clean but a good vacuum around the edging of the walls would pick up the collected dust and make it more appealing. I would definitely stay here again.