Ratings based on 698 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Location eccezionale. Nel cuor di Londra !Posted Nov 14, 2015
Pros: Location è veramente il plus di questo albergo!
Cons: Lobby non degna di un 5 stelle !
Location: Come accennavo dal titolo siamo veramente nel cuore di Londra e in pochi minuti hai veramente tutto ! Teatri, ristoranti, etc.
Sono stato già in questo hotel. Purtroppo la stanza che ci è stata data dava sul retro. In più in questo periodo stanno costruendo un altro hotel per cui i lavori danno veramente fastidio. Già dalle 8 del mattino ! In stanza non siamo riusciti ad alzare il riscaldamento. Alla reception ci è stato offerto un upgrade in stanza con King bed a come dicono loro "only 60 pounds"
for Everyoneby A verified traveler from Londpn
Weekend breakPosted Nov 13, 2015
Just wow!!! Great hotel in the heart of Leicester Square, you can go any where from here, all at close proximity!!!
by A verified traveler
Good location and great food aroundPosted Nov 2, 2015
Hotel is tired including rooms and needs refurb, staff are good but not exceptional (which I would expect from a 5 star hotel). Taxi's can't come to the door so have to walk along way with luggage, hotel area and lifts very small and cramped. Overall it's fine but not worth a 5 star price
for Everyoneby A verified traveler from nottingham
Best positionPosted Oct 28, 2015
This hotel is superbly situated right on Leicester Square I have stayed several times and loved it but this visit was spooky by painfully slow check in and check out
for Everyoneby A verified traveler from e
Great hotelPosted Oct 7, 2015
Great hotel! Staff invariably friendly, polite and helpful. Outstanding location, steps from the National portrait museum and Trafalgar Square and many, many restaurants and theatres.
for Everyoneby A verified traveler from Vancouver
Posted Oct 4, 2015
Superb hotel in the center of London. Expensive but worth every penny. Staff were extremely helpful. I would make this my hotel on a return trip to London.
for Couplesby A verified traveler
Perfect location for walking in LondonPosted Sep 25, 2015
Saw "Jersey Boys" in London---kiosk in front of hotel! Could walk, shop, relax for a drink......all near the hotel!
for Everyoneby A verified traveler from massachusetts
Only negativePosted Sep 21, 2015
Pros: Location and staff.
Cons: Size of room for two persons was negative with first room.
Location: Location is the best part if this hotel. Located near museums, Coventry Garden, theaters, etc.
The first room given to us was very small ( considering &&&) and first am we were awoken by loud construction noises like a pile driver. The hotel is building a giant new hotel next to the one we were in. We complained and one day later were in a larger room; ie, a suite located away from construction. I cannot imagine how any one else could sleep in original area! Otherwise our stay was wonderful. The staff from concierge to housekeeper are just wonderful and the location is the best. This was our second visit to this hotel!
for Everyoneby A verified traveler from j
Fint hotell sentralt i LondonPosted Sep 11, 2015
Bra beliggenhet, litt støy utenfra og rom nabo, bra komfort og veldig hjelpsom personal. Frokost kanskje litt ensformig i lengden, veldig god seng og sove i og mulighet til å stille temperatur og sette på AC var fantastisk på varme netter. Hadde litt problemer med nøkkelkortene til dør og heis, det tok litt prøve å feiling. Spørr personalet om du sliter med det.
for Everyoneby A verified traveler
Perfect London locationPosted Sep 1, 2015
Pros: Staff were great
Location: So close and central to everything
Great all round and perfect location for London trip