Exterior

Reviews of Radisson Blu Hampshire Hotel, London

5 out of 5
Radisson Blu Hampshire Hotel, London
31-36 Leicester Square, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1005 reviews" "
Rating 8 - Good. 210 out of 1005 reviews" "
Rating 6 - Okay. 69 out of 1005 reviews" "
Rating 4 - Poor. 26 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Quynh

Liked: Cleanliness
Stayed 8 nights in Mar 2024
Response from RP on Apr 19, 2024
Thank you so much for your feedback we value this.

10/10 Excellent

Randall, Buda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great barstaff and pisco sours!
Stayed 3 nights in Apr 2024
Response from The Reception Team on Apr 16, 2024
We are delighted to receive your positive feedback, Christina! We are pleased that you appreciated our excellent location and the exceptional service provided by our friendly staff. Your 5-star review is greatly appreciated! Thank you for your kind words.

8/10 Good

Neelam

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hampshire Front Office on Apr 17, 2024
Dear Neelam,Thank you for taking the time to rate your stay at our hotel. We are glad to know that you had an overall positive experience. We remain committed to providing a superior experience to our guests and we hope to welcome you back soon for an even better stay. Kind Regards, The Hampshire Management Team

10/10 Excellent

jalkesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from The Hampshire Team on Apr 15, 2024
Dear Jalkesh,Thank you for your review. We are glad that you appreciated our first-class location, which is truly one of the best features of our hotel. Being in the heart of Leicester Square, we are surrounded by the city's vibrant life and iconic landmarks, providing our guests with easy access to it. We look forward to the pleasure of welcoming you back.Sincerely yours,Hampshire Management Team

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Noisey in the morning
Stayed 1 night in Apr 2024
Response from Hampshire Front Office on Apr 13, 2024
Dear Naomi,Thank you for sharing your review. We regret to hear about the noise disturbance you experienced in the morning. Your comfort is our utmost priority, and we sincerely apologise for any inconvenience caused. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.Kind Regards,The Hampshire Management Team

10/10 Excellent

Alan, Fulshear

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!!! We prepaid Breakfast and it was worth it; great spread to start the day. Location is perfect, walkable to three tube stations. China town was a 5 min walk. I think this hotel is top notch. One thing, Lecister square is blocked from driving; however, it’s literally a 2 min walk from a car drop off to the hotel entrance. All around, Wonderful Hotel
Stayed 2 nights in Apr 2024
Response from RP on Apr 10, 2024
Dear Alan,It is always a pleasure to know that our guests have enjoyed their time with us.Your positive experience is at the heart of what we strive for every day. It is our priority to ensure that all our guests feel comfortable, relaxed, and well-taken care of during their stay.We hope to have the opportunity to welcome you back in the near future for another enjoyable visit.Best Regards,Reception Management Team

10/10 Excellent

Amine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 6 nights in Mar 2024
Response from Hampshire Front Office on Mar 31, 2024
Dear Amine,We are delighted to hear that you had a great stay at our hotel. It is always a pleasure to know that our guests have enjoyed their time with us. Your positive experience is at the heart of what we strive for every day. It is our priority to ensure that all our guests feel comfortable, relaxed, and well-taken care of during their stay. We hope to have the opportunity to welcome you back in the near future for another enjoyable visit. Best Regards, Reception Management Team

10/10 Excellent

LISA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, could walk to everything. Rooms are very clean.
Stayed 3 nights in Mar 2024
Response from Hampshire Front Office on Mar 29, 2024
Dear Lisa,We are delighted to hear that you found our location to be perfect for your stay. It's wonderful to know that you could easily explore the city and reach the numerous attractions that London has to offer. We believe our hotel provides an ideal base for both leisure and business travellers. Your comments about the cleanliness of our rooms are also greatly appreciated. Ensuring a clean and comfortable environment for our guests is a priority for us, and it's pleasing to hear that this aspect of your stay met your expectations.Please know that your positive feedback is a source of motivation for our team as we strive to consistently deliver high-quality services to all our guests.We look forward to the opportunity of welcoming you back in the near future.Best Regards, Reception Management Team

8/10 Good

Carolyn

Stayed 4 nights in Mar 2024
Response from Hampshire Front Office on Apr 17, 2024
Dear all,Thank you for taking the time to rate your stay at our hotel. We are glad to know that you had an overall positive experience. We remain committed to providing a superior experience to our guests and we hope to welcome you back soon for an even better stay. Kind Regards, The Hampshire Management Team

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cheeky weekend trip to see a show - spotless room (if starting to look a bit dated). Internal corridors a maze - trail of crumbs required to find the lift again! Restaurant was busy and staffing was a bit lacking for a Saturday night; that said, those on duty were working their behinds off! Dinner in house was a bit disappointing, tapas style tiny portions not really enough to sustain. Drinks prices extortionate (it is central London, so rip off prices are to be expected). Breakfast buffet was plentiful and well presented - prebook breakfast though - at £29pp on spec, it’s pricy, prebooked is £21.50pp
Stayed 1 night in Mar 2024
Response from Reception Management Team on Mar 25, 2024
Dear Miss Shirley , It is gratifying to hear that you enjoyed your weekend trip whilst staying with us. We're pleased to know that you found our rooms spotless, although you felt they could use a bit of an update. We are always looking for ways to enhance our guest's experience and will take note of your comments. Our location in the heart of theatreland, surrounded by almost 40 of London’s best theatres, and on Leicester Square, indeed makes our corridors seem like a maze. We are sorry if this caused any confusion and rest assured, we are keen to ensure that all our guests can navigate our premises with ease.We understand that your dining experience did not meet your expectations, and we apologise for any inconvenience caused. Our restaurant staff are committed to providing the best service possible, and we are sorry to hear that you found the staffing to be insufficient. Every piece of feedback we receive is invaluable in helping us improve. We're glad to hear that you found our breakfast buffet plentiful and well-presented. Our goal is to set our guests up for the day with a selection of fresh fruits, granola, yogurt and superfoods, as well as hearty cooked options, French toast, eggs Benedict, delicious pastries and more. Your comments regarding the pricing are appreciated and will be taken into consideration.Once again, thank you for choosing to stay with us. We value your feedback and hope to have the opportunity to welcome you back in the near future.Best Regards, Reception Management Team

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect from start to finish, will definitely stay again!
Stayed 1 night in Mar 2024
Response from RP on Mar 9, 2024
Dear Sarah,Your review warms our hearts! It is delightful to hear that your stay with us was perfect from start to finish and you are considering a return visit.In your next visit, do remember to take advantage of our modern mirrored gym. Open 24 hours a day, it is equipped with cardio machines and a free weights area, tailored to keep you fit and energized.Moreover, we're glad to mention our Leicester Square Kitchen. This vibrant restaurant is known for its exquisite Mexican and Peruvian small plate dining. It's open for lunch, dinner and cocktails and we're hoping you might enjoy a meal there during your next stay.In the event you're traveling for business or planning a special celebration, we offer a range of stunning event spaces. They can accommodate up to 100 guests and include a penthouse with panoramic city views and modern meeting rooms. Lastly, we are indeed privileged to be located in the heart of theatreland, surrounded by nearly 40 of London’s best theatres. This makes us an excellent choice for theatre lovers and those who wish to immerse themselves in London's vibrant cultural scene.We appreciate your kind words and look forward to welcoming you back in the near future.Best Regards, Reception Management Team

10/10 Excellent

Yuhui, charleston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Will definitely stay here again. It’s conveniently located. However, the taxi doesn’t come to the door of the hotel. The road is closed for walkers only. There is a short walk down to the end of the street.
Stayed 2 nights in Feb 2024
Response from The Hampshire Team on Mar 3, 2024
Dear Yuhui,We are thrilled to know that your stay with us was a memorable one and that you appreciated our convenient location. Our central position in the heart of London indeed provides our guests with easy access to the main attractions of the city.We acknowledge your point about the taxi not being able to come right to our doorstep due to the pedestrian area. This measure is in place to maintain the tranquillity of the surroundings and to promote a pedestrian-friendly environment. We understand this can mean a short walk for our guests and we appreciate your understanding in this matter.Your endorsement of our hotel means a lot to us and we look forward to welcoming you back. We hope your next visit will be as enjoyable as the last one and that you will continue to explore the rich cultural offerings that our wonderful location allows.Best Regards, The Hampshire Hotel

8/10 Good

HYUNJOO

Stayed 3 nights in Feb 2024
Response from The Front Desk on Mar 21, 2024
Dear HYUNJOO,Thank you for choosing to stay at Radisson Blu Edwardian Hampshire Hotel during your recent visit to London. We sincerely appreciate your decision to provide feedback on your experience, and we're grateful for the opportunity to address your review.Shopping Experience:We're pleased to hear that you enjoyed the shopping opportunities available in the vicinity of our hotel. Situated in the heart of Leicester Square, our hotel offers convenient access to some of London's most renowned shopping destinations. From luxury boutiques to high-street stores, guests can explore a diverse range of shopping experiences just steps away from our doorstep. We're glad that you found this aspect of your stay enjoyable, and we hope you were able to discover some wonderful treasures during your time with us.Room Service:We apologize if you encountered any issues with our room service during your stay. At Radisson Blu Edwardian Hampshire Hotel, we strive to provide prompt and attentive service to ensure our guests' comfort and satisfaction. Your feedback is invaluable to us, and we will review our room service procedures to identify any areas for improvement. Please rest assured that we take your comments seriously and will take steps to address any shortcomings to enhance the overall guest experience.Restaurant:Thank you for your positive feedback regarding our restaurant. We're delighted to hear that you enjoyed the dining experience at our hotel. Our culinary team is dedicated to offering an exceptional dining experience, with a focus on quality ingredients and innovative flavors. Whether you're indulging in a leisurely breakfast, a delicious lunch, or an exquisite dinner, we aim to exceed your expectations with every meal. Your satisfaction is our priority, and we're thrilled that you found our restaurant to be a highlight of your stay.In conclusion, we sincerely appreciate your feedback and your valuable insights into your experience at Radisson Blu Edwardian Hampshire Hotel. Your comments help us to continually improve and enhance our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Warm regards,Radisson Blu Edwardian Hampshire Hotel31 - 36 Leicester Square, London WC2H 7LH, United Kingdom

8/10 Good

Cyril

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was roomy, the bed and pillows great. View of Leicester Square was good. Staff friendly.
Stayed 4 nights in Feb 2024
Response from Hampshire Front Office on Feb 19, 2024
Dear Guest,It's heartening to hear such positive remarks about your stay with us. We're pleased to know that you found the suite spacious and comfortable, and that our bedding contributed to your overall satisfaction. We're equally delighted to learn that our team made a good impression on you with their friendliness.The view of Leicester Square you mentioned is one of the unique charms of our location. Being a five-star boutique hotel located right in the heart of London’s iconic theatreland, we aim to offer our guests not just superior accommodation, but also the delight of being close to some of the most popular attractions the capital has to offer.Indeed, our strategic location allows our guests to enjoy the convenience of being within walking distance of renowned landmarks such as the London Eye and Buckingham Palace. For those who enjoy shopping and dining, Oxford Street and Covent Garden are just around the corner. And of course, as you've pointed out, we are perfectly located for visiting the West End’s theatres.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back in the near future for another memorable stay in London.Best Regards,Reception Management Team

10/10 Excellent

Christine, CHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is central and reasonable for the excellent location near to the main theatres and good restaurants
Stayed 1 night in Feb 2024
Response from Reception Management Team on Feb 9, 2024
Dear Christine ,Your words truly reflect the essence of our hotel's prime location. It's delightful to learn that you found our hotel's proximity to the main theatres and good restaurants beneficial.Our location does indeed provide a wonderful advantage to our guests, allowing them to explore the heart of the city with ease. From the iconic London Eye and the regal Buckingham Palace, to the bustling shopping district of Oxford Street and the delightful dining options in Covent Garden, everything is within a stone's throw from our doorstep. We hope that your stay with us not only offered convenience but also added value to your experience of the vibrant city life. We take pride in creating a comfortable and welcoming environment for our guests, and your acknowledgment of our location is truly appreciated.Once again, thank you for your commendation and we look forward to having the opportunity to serve you again in the future.Best Regards,Reception Management Team

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly,attentive staff,especially Sonia from Portugal....10/10
Stayed 2 nights in Feb 2024
Response from The Hampshire Team on Feb 7, 2024
Dear LynneFirstly, we are delighted to hear that you had a positive experience at our hotel and rated us with a perfect score. It's wonderful to know that our staff, especially Sonia, was able to make your stay an enjoyable one. We pride ourselves on our attentive and friendly service and it’s always heartening when this is recognized and appreciated by our esteemed guests like you.Our central location in the heart of theatreland, surrounded by almost 40 of London’s best theatres, is indeed one of the many aspects our guests find appealing. We trust you had the opportunity to take advantage of this and enjoy some of the best performances London has to offer.We look forward to welcoming you back on your next visit to London, and we promise to deliver the same level of service and comfort that you experienced during your recent stay.Best Regards, The Hampshire Hotel

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and attentive staff
Stayed 1 night in Jan 2024
Response from The Hampshire Management Team on Jan 20, 2024
Dear Barry,We are thrilled to note that your stay at our Leicester Square Hotel was comfortable and our staff left a positive impression on you.Our team is indeed dedicated to creating an environment that not only is cozy but also fosters a sense of attentiveness towards the needs of our guests. It is heartening to know that their efforts have contributed to a pleasant experience for you.We hope that your review will inspire other potential guests to choose our hotel for their stay, knowing they can expect a comfortable environment and attentive service. Your kind words provide our team with great motivation to continue doing their best.Our team looks forward to the possibility of welcoming you back for another relaxing stay in the future.Best Regards,

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Hampshire Management Team on Jan 20, 2024
Dear Mark,It is indeed delightful to know that you have had an 'excellent stay' with us. Your positive words resonate with our commitment to provide a memorable experience to all our guests.At our Leicester Square Hotel, we firmly believe in the philosophy of 'guest-first'. Every decision we make, every action we take, has the sole purpose of ensuring our guests' comfort and satisfaction. From our well-furnished rooms to our dedicated service staff, each aspect of our hotel is designed to make your stay a pleasurable one. We are thrilled that your experience with us was a reflection of this commitment. It gives us immense joy to know that we were able to meet your expectations and provide you with an enjoyable stay.Once again, thank you for sharing your feedback. Your positive words will serve as an encouragement to our team to continue their efforts to make every guest's stay a beautiful experience. We look forward to the pleasure of welcoming you back soon.Kind Regards

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Hampshire Management Team on Jan 20, 2024
Dear Sarah,It's genuinely rewarding to see that your stay at our Leicester Square Hotel was nothing less than amazing. The entire team is dedicated to ensuring our guests have an exceptional experience, and it's heartening to hear that we were successful in this endeavor during your visit.We continuously strive to offer top-notch services and amenities, and your kind words are a testament to our efforts. Our goal is to provide an environment that not only meets but exceeds your expectations, and it seems we were able to achieve this for you.Your feedback is very much appreciated as it motivates us to maintain our high standards. We hope to have the privilege of welcoming you back in the future for another memorable stay.Kind Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic, we had suite with a view, amazing views
Stayed 1 night in Jan 2024
Response from The Hampshire Management Team on Jan 13, 2024
Dear Robert,It is delightful to read your positive feedback concerning the location of our Leicester Square Hotel and the view from your suite. We understand that the visual appeal of a place greatly contributes to the overall experience and we are thrilled that we could provide that for you.Our hotel indeed takes pride in its prime location right on London's iconic Leicester Square, in the vivacious heart of theatreland. It is our privilege to offer our guests the convenience of having the capital's most popular attractions, such as the London Eye and Buckingham Palace, within walking distance. We are also glad that you could enjoy the benefits of being perfectly located for shopping on Oxford Street and dining in Covent Garden.We hope that the amazing views from your suite and the unique atmosphere of the area have created lasting memories for you. Please consider us for your next visit, as we look forward to welcoming you back and continuing to exceed your expectations.Kind Regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The Hampshire Management Team on Jan 28, 2024
Dear Alan,Your brief yet impactful score has truly brightened our day. We are thrilled to learn that you had a beautiful stay at our Leicester Square Hotel. Our ultimate goal has always been to provide our guests with memorable experiences and your comment is a testament to our team's continuous efforts.We hope that our hotel’s ambiance, the quality of our services, and the professionalism of our staff all contributed to transforming your stay into a beautiful memory. Your satisfaction is our top priority and we strive to make every guest's experience as rewarding as yours.Thank you for sharing your thoughts. We look forward to the opportunity of welcoming you back in the near future, and strive to make your next stay even more enjoyable.Kind Regards

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from The Hampshire Management Team on Jan 11, 2024
Dear Mark,It brings us immense joy to see that you had a good stay at our boutique hotel. We work tirelessly to create a welcoming and comfortable environment for our guests, so your feedback reaffirms the hard work we put in every day.Our team always strives to provide excellent customer service, ensuring that your stay is as seamless and enjoyable as possible. We believe in the importance of a comfortable stay and we're delighted to know that we were able to meet your expectations.We hope to have the pleasure of welcoming you back soon. Your satisfaction is our utmost priority and we look forward to providing you with another memorable stay.Kind Regards

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing property. You can't go wrong staying there.
Stayed 1 night in Jan 2024
Response from The Hampshire Management Team on Jan 11, 2024
Dear Steven,It is a delight to know that you found our property to be "amazing". Such words of appreciation from our guests truly make our day and motivate us to strive for excellence.Our prime location in the heart of theatreland, right on London’s iconic Leicester Square, is one of the many aspects that we take pride in. Given that we are a five-star boutique hotel, we do our utmost to ensure that every stay is unique and memorable.Thank you again for sharing your positive feedback. We look forward to the pleasure of welcoming you back for another wonderful stay.Kind Regards

10/10 Excellent

MICHAEL J

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided wonderful champagne and candy for the kids to help us ring in the New Year. Outstanding through and through!
Stayed 4 nights in Dec 2023
Response from The Hampshire Management Team on Jan 11, 2024
Dear Michael,Your kind words have truly brightened our day! It brings us immense joy to know that you enjoyed our little New Year's gesture with champagne and candy. Our aim has always been to create special moments for our guests, and we are thrilled to know that we were able to contribute to your New Year’s celebration in a positive way.Your mention of our services being 'outstanding through and through' is a testament to our dedication towards providing warm and memorable experiences. We believe in making every guest's experience a unique one, and we are glad that we could live up to your expectations.Our location in the heart of London's theatreland is something that we are really proud of. Being surrounded by almost 40 of the city’s best theatres, we always strive to match the grandeur and elegance that this location commands. We hope you had a chance to enjoy some of the world-class performances on offer nearby.We also take pride in offering a range of stunning event spaces, including a penthouse with panoramic city views and modern meeting rooms. These spaces are designed to cater to varied needs and occasions, from intimate gatherings to larger celebrations. We hope that you will consider us for hosting any such events in the future.We look forward to welcoming you back for another memorable stay with us here at The Leicester Square Hotel.Kind Regards

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Treat
A very comfortable stay with my daughter. Location was great. Staff were lovely, and were really attentive. The room was spacious and very comfortable- Thsnk you Radisson Blu Hampshire x
Stayed 1 night in Jan 2024
Response from The Hampshire Management Team on Jan 8, 2024
Dear Laura,We are delighted to hear about your enjoyable stay at our boutique hotel. Your kind remarks regarding the excellent location, attentive staff, and the comfort and spaciousness of your room are deeply appreciated.Our hotel's location in the heart of London's iconic Leicester Square, amidst the vibrant theatreland, is indeed one of our unique selling points. We are glad to hear that this location served you well during your stay.Moreover, we are thrilled that our dedicated and friendly staff were able to contribute to your positive experience. Their attention to detail is one of the key factors that distinguishes us from other hotels.Your kind words about the comfort and spaciousness of our rooms serve to highlight our commitment to providing a luxurious experience. Our aim is always to offer our guests a place where they can feel at home, with all the comforts they could wish for.We hope to have the pleasure of hosting you and your daughter once again in the future. Kind Regards

10/10 Excellent

Danielle

Stayed 3 nights in Nov 2023
Response from The Hampshire Management Team on Jan 8, 2024
Dear Danielle,It is heartening to know that you enjoyed your stay at our Leicester Square Hotel. Such positive score encourages us to continuously strive for providing our guests with memorable experiences. Our primary goal is always to provide our guests with an exceptional stay, filled with warmth and comfort. We take pride in our hospitality and it's great to see that we were able to meet your expectations.We look forward to welcoming you back soon for another delightful stay with us. Once again, thank you for choosing our hotel and for your positive words.Kind Regards

8/10 Good

Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Hampshire Team on Feb 9, 2024
Dear Ann,We are delighted to see your rating of 4 out of 5 for our hotel. Your satisfaction is our highest reward and we are pleased that you enjoyed your stay.We strive to maintain the high standard of service that all our guests deserve. Your feedback is important to us and helps us to continue to serve you better. We hope to have the opportunity to welcome you back soon for an even better experience.Best Regards,The Hampshire Team

10/10 Excellent

Karel

Stayed 1 night in Dec 2023
Response from The Hampshire Management Team on Jan 28, 2024
Dear Ms. Karel,We are delighted to see about your recent positive experience at our Leicester Square Hotel. It is always a joy to know that we were able to provide a comfortable and enjoyable stay for our guests. Our dedicated team strives to ensure that each guest is welcomed into a warm and inviting atmosphere, and we are pleased that we were able to meet your expectations. It is feedback like yours that motivates us to continue delivering the highest level of hospitality.We look forward to the opportunity of welcoming you back in the future, aiming to make your next stay even more delightful than the last. Kind Regards

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Very Cold breakfast
The room was good. But a little noisy. Occasional banging from somewhere in the hotel. And woken up to still saw and building work outside at 6.30am But the most disappointing thing was the cold breakfast every morning. Save your money and buy breakfast elsewhere!
Stayed 2 nights in Dec 2023
Response from The Hampshire Management Team on Dec 31, 2023
Dear Paul,Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I deeply regret hearing that your experience did not meet your expectations. Our goal is to provide a tranquil environment for our guests, so it's disheartening to hear that you were disturbed by noise during your stay. Though we have no control over external factors such as building work, we will certainly look into the noise issue within the hotel premises that you've mentioned.In regards to your breakfast experience, it's disappointing to learn that it fell short of your expectations. Providing a tasty and high-quality breakfast is a significant part of the hospitality we offer, and I'm sorry to hear we didn't hit the mark during your visit.We would like to assure you that we take your comments very seriously. We continually strive to deliver an experience where all our guests can find comfort and satisfaction.Thank you once again for your feedback. It is our hope that despite these issues, you would still consider giving us another chance to serve you better in the future.Kind Regards

6/10 Okay

eve

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great situation for Covent Garden Trafalgar Square and china town . We had a suite . It was clean . No slippers or robes and the furniture was dated and a bit dirty .we paid a lot of money for two nights . I was expecting a mini bar , chocolates on pillows etc . Breakfast staff were wonderful. Reception was average . I wouldn’t pay that much for a room there again .
Stayed 2 nights in Dec 2023
Response from The Hampshire Management Team on Dec 31, 2023
Dear Eve,It is a delight to hear that you found our location convenient and optimal for your travels. Indeed, the hotel's proximity to Covent Garden, Trafalgar Square, and China Town, among other iconic landmarks, makes it an ideal base for exploring the city. It's also wonderful to hear that you enjoyed our breakfast service - we take great pride in providing a wide array of options to start your day on a delightful note. However, it's regrettable to hear that certain aspects of your stay did not meet your expectations. Your feedback regarding the room amenities and the condition of the furniture has been noted. We always strive to provide a comfortable and enriching stay for our guests, and we regret any impressions to the contrary.In terms of the room rates, we assure you that they are competitive and reflective of our prime location and the range of services we provide. However, we understand that value for money is subjective and can vary from guest to guest.We're pleased that our breakfast team was able to make a positive impression and will relay your kind words to them. As for your experience with the reception, we're sorry if it seemed average - we're constantly working on improving our services and your feedback is valuable in this process.We hope you will consider staying with us again in the future. Please know that we're committed to providing our guests with memorable experiences and we'd love the opportunity to show you the high standards we usually uphold.Kind Regards

8/10 Good

Noah

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Reception Management Team on Feb 1, 2024
Dear Noah , Your feedback is greatly appreciated and we are delighted to hear that you had an overall enjoyable experience with us, rating us an 8 out of 10. It's wonderful to know that you chose our hotel for your stay in the vibrant heart of London's theatreland. This location indeed provides an unparalleled opportunity to enjoy the best theatres London has to offer, all within walking distance. We hope you had the chance to enjoy some of the exciting performances in our vicinity.We always strive to provide our guests with the highest standards of service and comfort. Your rating encourages us to continue our efforts in making each stay memorable. We hope the next time you visit, we can make your experience even better.We look forward to the pleasure of welcoming you back in the near future. If you have any additional feedback or suggestions to help us improve, please do not hesitate to share them with us. Best Regards,Reception Management Team

8/10 Good

Suren Kumar

Traveled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Reception Management Team on Feb 1, 2024
Dear Kumar , We're delighted to see your rating and truly appreciate your generosity. Your feedback holds immense value to us. We are pleased to see that your experience matched your expectations to a great extent and we are continuously working to improve our services to achieve that perfect score.Our team is dedicated to providing the best possible experience for our guests, ensuring that they feel comfortable and taken care of during their stay. Your rating gives us confidence that we are moving in the right direction.We would greatly appreciate if you could share more details about your experience. This will help us understand what we did well and where we can improve. Your insights are important to us.Again, thank you for your feedback. We hope to have the pleasure of welcoming you back in the near future, and in the meantime, we wish you all the best in your travels.Best Regards, Reception Management Team

8/10 Good

Lauri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was a little bit dated and tired though. Lobby was more modern though and staff were all friendly and gave a great service.
Stayed 1 night in Dec 2023
Response from RP on Dec 28, 2023
Dear Lauri,Thank you taking the time to score your experience with us and we are delighted to hear we were able to uphold the 5 star customer service we are known for. Your score means a lot as it allow us to understand our guest experience. We hope you will allow us the chance to welcome you back in the future and for you to experience yet another memorable stay. Kind Regards, Reception Team

10/10 Excellent

Farhana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is superb! Walking distances to covent garden, Trafalgar Square. Very clean spacious rooms. Very quiet. Extremely friendly staff. Overall highly recommended.
Stayed 2 nights in Dec 2023
Response from RP on Dec 28, 2023
Dear Farhana,Thank you very much for taking the time to score your experience with us and we are delighted to hear we were able to uphold the 5 star customer service we are known for. Your score means a lot, as it allow us to understand our guest experience. We hope you will allow us the chance to welcome you back in the future and for you to experience yet another memorable stay. Kind Regards,The Reception Team

10/10 Excellent

Eugenia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 2 nights in Dec 2023
Response from The Reception Management on Dec 26, 2023
Dear Eugenia, Thank you very much for taking the time to leave your review about your stay at the Hampshire Hotel. We are glad your experience was enjoyable. We look forward to welcome you back soon, if you wish, for your next visit to London. Kind regards,The Reception Management

10/10 Excellent

manish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each and every person at the frint desk is amazing. Estefania is very helpful as always. This was my 5th visit this year to the same premises.
Stayed 3 nights in Dec 2023
Response from Reception Management Team on Dec 23, 2023
Dear Manish,Your warm words about our front desk staff, are greatly appreciated. It's heartening to hear that our team was able to make your stay enjoyable, and we are thrilled that you chose our premises for your 5th visit this year.Our staff is committed to providing exceptional service and it's always rewarding to see that their hard work and dedication don't go unnoticed. We are truly fortunate to have loyal guests like you who continue to choose us for their travels.We look forward to your continued patronage and to ensuring your future stays are just as enjoyable as this one.Best Regards, Reception Management Team

10/10 Excellent

Stuart

Traveled with partner
Stayed 1 night in Dec 2023
Response from RP on Dec 23, 2023
Dear Stuart,Thank you very much for taking the time to provide us with your score in regards to you recent stay in our Leicester Square Hotel. We are delighted to learn that you thoroughly enjoyed your stay with us.We are very much looking forward to welcome you back again very soon.Kind Regards

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very good on reception. Would stay again.
Stayed 2 nights in Dec 2023
Response from The Hampshire Team on Dec 21, 2023
Dear Guest,We are truly delighted to hear about your positive experience with our reception service. It is our utmost priority to ensure our guests are met with prompt and courteous assistance, and your kind words serve as a testament to our team's dedication.Your willingness to stay with us again is the highest compliment we could hope for. We look forward to the opportunity of welcoming you back in the future. Your trust in our services inspires us to continue providing the best for our guests.Best Regards, The Hampshire Team

10/10 Excellent

Gabriel, Houston

Stayed 2 nights in Dec 2023
Response from Management Team on Dec 20, 2023
Dear Gabriel,We are delighted to hear about your perfect rating of 5 out of 5. This truly warms our hearts and motivates us to continually deliver excellent service and experiences to our guests.It's wonderful to hear that you enjoyed your time at our hotel. Our hotel's location is indeed one of our greatest assets. Being in the heart of theatreland with almost 40 of London’s best theatres surrounding us, it's a haven for theatre lovers. We trust you were able to take advantage of this and immerse yourself in the vibrant culture and entertainment that the area offers.Once again, we greatly appreciate your feedback. We look forward to welcoming you back for another memorable stay with us.Best Regards, Reception Management Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RP on Dec 19, 2023
Dear Guest,Thank you very much for taking the time to provide us with your score in regards to you recent stay in our Leicester Square Hotel. We are delighted to learn that you thoroughly enjoyed your stay with us.We are very much looking forward to welcome you back again very soon.Kind Regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in the perfect spot!
A lovely hotel in the very heart of London. Conveniently located within short walk distance from National Gallery, Piccadilly Circus and the Theatres precinct. Nice and spacious room, although the A/C system and the windows could be improved. Vey Nice restaurant and drinks lounge in the premises. Definitely a place we would recommend.
Stayed 4 nights in Dec 2023
Response from RP on Dec 19, 2023
Dear Laura,We are delighted to hear that you enjoyed your stay at our hotel and found the location to be convenient for exploring London's iconic landmarks. Indeed, our central location allows guests to visit the capital’s most popular attractions such as the London Eye and Buckingham Palace. Additionally, Oxford Street, Covent Garden, and the West End's theatres are all within easy reach.Your positive comments regarding the spacious room have been warmly received. We note your observations about the A/C system and windows. Rest assured that we continually strive to improve our guests' experience and comfort.We're particularly pleased that you appreciated our dining facilities. Our onsite restaurant, Leicester Square Kitchen, serves Mexican and Peruvian small plate dining and is always a hit for lunch, dinner, and cocktails. We're glad you were able to enjoy it. Our boutique hotel aims to provide a five-star experience right in the heart of theatreland, and it's wonderful to hear that you would recommend us. We hope you also had the chance to enjoy a cocktail or light bite at our bar or on the terrace, soaking up the buzz of Leicester Square.Thank you once again for your lovely review. We look forward to welcoming you back on your next visit to London.Best Regards,Reception Management Team

8/10 Good

Aurrit

Stayed 5 nights in Dec 2023
Response from RP on Dec 19, 2023
Dear Aurrit,Thank you very much for taking the time to provide us with your score in regards to you recent stay in our Leicester Square Hotel. We are delighted to learn that you thoroughly enjoyed your stay with us. We are very much looking forward to welcome you back again very soon.Kind Regards

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hampshire hotel team on Dec 19, 2023
Thank you so much for your feedback we value this.

2/10 Terrible

Samantha

Stayed 1 night in Dec 2023
Response from The Hampshire Management Team on Jan 1, 2024
Dear Samantha,Thank you for taking the time to share your score with us. At The Leicester Square Hotel, we strive to provide a comfortable, safe, and enjoyable environment for all of our guests. As such, we are sorry that your stay was not up to your expectations. We would be grateful if you could elaborate on the areas which did not meet those expectations so that we may take steps to improve our services for future guests. We hope that you will give us another chance should you plan to visit us again in the future, as we always want to ensure all our guests have a pleasant experience at our hotel. Thank you again for sharing your score with us and we hope to welcome you back soon!Kind Regards

10/10 Excellent

Debbie

Stayed 3 nights in Dec 2023
Response from The Hampshire Management Team on Jan 1, 2024
Dear Debbie,Thank you for taking the time to provide us with such kind score about your stay. We are delighted to know that you enjoyed your time at our Leicester Square Hotel and found it to be a great experience. Our team strives to make sure every guest is provided with the best stay possible and we are thrilled that we were able to make you feel like family during your stay. We cherish all feedback from our guests, as we use it to continuously improve our services. We appreciate your support and look forward to seeing you again soon!Kind Regards

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Hampshire Management Team on Dec 11, 2023
Dear Ben,Thank you for providing us with your overall score in regards to your recent stay at The Radisson Blu Edwardian Hampshire Hotel.We are very pleased to learn that you enjoyed your stay with us. We are very much looking forward to welcome you back again and made more memorable experiences on your future stay.Kind Regards

6/10 Okay

Omar

Liked: Cleanliness, staff & service
Response from Reception Management Team on Feb 9, 2024
Dear Guest,We noticed your rating and wanted to express our concern. While a score of 3 out of 5 shows that we have met some of your expectations, it also indicates that there is room for us to improve. Our primary goal is to provide every guest with an exceptional stay, marked by high-quality service and a comfortable environment. We acknowledge that there are areas where we could enhance our services to ensure that all our guests have an outstanding experience.We believe that feedback is a valuable tool that helps us understand the guest experience better. Therefore, if you feel comfortable doing so, we invite you to share more about your stay with us. Your insights can guide us in our continuous commitment to improvement.We genuinely hope that despite this, you found some positive aspects during your time with us and that we will have the pleasure of welcoming you back in the future.Best Regards, Reception Management Team

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is excellent..staff was the best and breakfast was great..
Stayed 2 nights in Nov 2023
Response from The Hampshire Team on Dec 5, 2023
Dear Sylvia It is truly delightful to read your positive review about our hotel. Your words about our staff being the 'best' certainly put a smile on our faces. We strive to provide all our guests with exceptional customer service, creating a welcoming and comfortable atmosphere.We are glad to hear that you enjoyed our breakfast. Indeed, we aim to kick start your day with a variety of healthy and delicious options. It is wonderful to know that our efforts to provide a well-rounded breakfast experience are appreciated.Your satisfaction is our utmost reward and your kind words encourage us to continue delivering the high standards you've experienced. We eagerly look forward to your next visit.Best Regards,The Hampshire Team

10/10 Excellent

Jackalyn

Stayed 1 night in Dec 2023
Response from The Hampshire Management Team on Dec 11, 2023
Dear Jackalyn,Thank you very much for taking the time to leave such a wonderful score.We are delighted to learn that you have a wonderful stay with us.We are very much looking forward to welcome you back again very soon .Kind Regards

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs service are excellent, very helpful and friendly.
Stayed 1 night in Nov 2023
Response from The Hampshire Team on Dec 5, 2023
Dear Carolyn,We are delighted to read of the positive experience you had with our hotel staff. Our team members are indeed our greatest asset, and your kind words are a testament to their continuous efforts to make our guests' stay memorable. Your commendation on their helpfulness and friendliness is particularly heart-warming, as we strive to create a hospitable and welcoming environment for all our visitors. We are pleased to see that our efforts resonated with you. We look forward to welcoming you again and providing the same excellent level of service during your next visit.Kind RegardsThe Hampshire Team