security issue. Don't leave your bags/suitcase
Posted Sep 6, 2016
Hotel is great with room intact for just one night since I was traveling between different countries. I asked the reception desk to print out only the invoice for shuttle.
After breakfast, I went back to my room to making sure that I didn't leaving anything and finish packing my suitcase. Suddenly another guest entered the room out of nowhere and was quite shocked. Mentioned this to the staff about this situation and was informed that I had been checked out. I argued that this wasn't my request and mentioned that if I had checked out, I would have returned my key card which was still with me at the time.
My reasoning of giving you this feedback is to be aware that this hotel has some serious security issues in terms of leaving your belongings in a room that you paid for. Staff needs to be better trained on this.
Although I enjoyed the facilities, the experience at the end of my trip has ensured I will definitely will not be returning to Radisson hotels due to this serious issue.
I hope that this feedback will be taken seriously and shared with the staff so that no other patrons have to experience what I did.