Dear PaulaThank you for your wonderful feedback. We're delighted to hear that you found our beds comfortable and were pleased with the quality of our bedding. We aim to provide our guests with the utmost comfort, and your review affirms that we are on the right track. We hope to have the pleasure of welcoming you back to the Radisson Blu Edwardian Kenilworth Hotel in the near future.Warm regards,Daniel MFront of House Manager

Dear VeronicaYour feedback is immensely appreciated. We are thrilled to hear that our prime location, close to the museum, added convenience to your stay. It's heartening to learn that you enjoyed our breakfast offerings and had a pleasant experience at our attached restaurant. We are pleased that you appreciated the simplicity and comfort of our rooms, and we are glad that our complimentary amenities, such as the umbrella and slippers, added value to your stay. Our staff always aim to ensure a smooth and efficient check-in and check-out process, and it's good to know that they were successful in meeting this goal during your visit. Regarding the size of our elevator, we appreciate your understanding. We recognize that it might be small for some guests’ preferences, but we are glad that it did not significantly impact your overall experience. We strive for excellence in all aspects of our service and your positive feedback is a testament to our efforts. We look forward to welcoming you back to our hotel in the future. Best Regards,Daniel MFront of House Manager.

Dear HalaThank you for posting such a positive review of your stay at our hotel. We're delighted to hear you enjoyed our prime location in the heart of London. It is indeed a pleasure to be within walking distance to iconic spots such as Covent Garden, the British Museum, and Regent's Park. We are glad that it contributed to making your stay more enjoyable and convenient. Your kind words are greatly appreciated and serve as a wonderful reminder of what we strive to provide for our guests. Once again, thank you for sharing your experience, and we look forward to having the opportunity to welcome you back in the future.Warm regards,Daniel MFront of House Manager

Dear MarieThank you for sharing your positive review of your stay at our hotel. We’re pleased to hear that you found our premises clean and comfortable. It's our constant endeavor to maintain high standards of cleanliness and comfort for our guests.We're also glad to learn that you found our breakfast to be good value for money. Our culinary team takes great pride in preparing a variety of delicious options to kick-start your day on a delightful note.The convenience of our location, being within walking distance of main attractions, is indeed one of the highlights we are proud of. It’s wonderful to know that you were able to take advantage of this during your stay.We value your feedback and hope to have the pleasure of serving you again in the future.Best Regards, Daniel MFront of House Manager

Dear Carolynne,Thank you for your wonderful review. We are thrilled to hear that you consider us the best hotel and that your stay with us was memorable. Your satisfaction is our utmost priority and it is always encouraging to hear from our guests when we have met their expectations. We look forward to welcoming you back on your next visit to London.Best regards,Lydia LeeReception Manager

Dear JulieWe regret to hear that your recent stay with us did not meet your expectations. We understand your disappointment with not receiving the twin room as requested and apologize for any inconveniences caused. We aim to accommodate all our guests' preferences, and we are sorry we fell short on this occasion.Your comments about additional charges are concerning as it is not reflective of the experience we aim to provide. We assure you that we will look into this matter. We take all feedback seriously, as it helps us improve our services. We hope to have another opportunity to serve you better in the future.Best Regards,Daniel MFront of House Manager

Dear RebeccaWe appreciate your brief feedback. Our hotel radiates a unique charm, reflecting our dedication to preserving the character of the historic Edwardian Kenilworth building. We value your feedback and look forward to welcoming you back soon.Best Regards,Daniel MFront of House Manager

Dear DanaThank you for sharing your feedback. We are delighted to hear that you found our central location to be perfect. Our hotel indeed is located in a prime area, offering easy access to some of the city's most iconic landmarks.However, we regret to hear about your experience regarding the upkeep of the hotel. We are committed to providing our guests with a comfortable and enjoyable stay, and we take such feedback very seriously.We truly value your input and we will use it to reinforce our commitment to maintaining high standards of service and upkeep. We hope to have the opportunity to welcome you back in the future.Best Regards,Daniel MFront of House Manager

Dear Samantha,Your feedback is truly valuable to us, and I regret to hear that your stay with us did not meet your expectations. It is our aim to provide a comfortable and pleasant experience for all our guests, and it is always disheartening when we hear that we were not able to achieve this.Your comments regarding the discrepancy between the room size and the photos shown online, as well as your observations about the room's ambiance, are indeed noteworthy. It is essential to us that our guests feel they are getting value for money, and it seems like we fell short in delivering that expectation to you.While I may not be able to change your past experience, I do want to assure you that we continuously strive to improve our services and amenities. We are always open to feedback and suggestions that can help us provide a better experience.Once again, I deeply regret any inconvenience caused during your stay. If you choose to visit us again, we will do our utmost to ensure your next stay is more enjoyable.Kind regard,Shanise LHead Host

Dear Christopher,What a pleasure it is to read your review! We're thrilled to know that your stay with us was a great one. Your kind words about our staff indeed warm our hearts, as we continuously strive to provide our guests with the highest quality of service. Our team takes great pride in what they do and we're delighted that their efforts have been recognized by you. Your feedback assures us that we're on the right path towards achieving our goal of offering a wonderful experience for our guests.Once again, thank you for sharing your positive experience. We look forward to welcoming you back in the future and providing you with the same great service that you've come to expect from us.Kind regard,Shanise LHead Host

Dear AndresIt's delightful to hear that your visit with us was satisfactory. Our aim is always to provide an enjoyable and comfortable experience for all our guests, and it seems we achieved that with your stay.Being located in close proximity to London's West End theatres, including the Dominion and Shaftesbury theatres, is one of our unique attributes. We hope you had a chance to visit and enjoy these iconic landmarks that are just moments away from our property. We would be more than pleased to welcome you back in the future and strive to make your next stay even more enjoyable. Best Regards,Daniel MFront of House Manager

Thank you for your review, Oscar! We're thrilled to hear you enjoyed our prime location close to the British Museum and the West End, as well as the convenient Elizabeth line connection to Heathrow. We hope to welcome you back soon!

Dear Andres,Thank you for your concise yet positive feedback. We are delighted to hear that you had a good stay with us. Our team is committed to providing a high standard of service and we're glad to know we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Lydia LeeReception Manager

Dear JenniferYour kind words have truly made our day. It brings us immense joy to know that you appreciated the cleanliness of our hotel and found our staff to be polite and accommodating. Certainly, the concierge team is always more than willing to assist with luggage storage to ensure a smooth check-in process for our guests.It's delightful to hear that the amenities in your room, including the bottled water, robes, and slippers, met your expectations. We believe that these small touches are part of what makes a stay with us special. Also, we're glad that you found the beds to be comfortable as we strive to provide a restful environment for our guests.Indeed, our location is one of our greatest assets and it's wonderful to know you could take advantage of it. As you discovered, our proximity to the Dominion theatre makes us a perfect choice for theatre-goers. In addition to the Dominion theatre, several other iconic West End theatres are just a stone's throw away. And for those looking to explore other parts of the city, Bloomsbury’s British Museum, Covent Garden, Soho or Fitzrovia are all within comfortable walking distance.Again, thank you for sharing your experience. We eagerly look forward to your next visit.Best Regards,Daniel MFront of House Manager

Dear PaulReading your kind words about our services truly made our day. It is heartening to know that our strategic location in the heart of Central London was appreciated. Indeed, the literary charm and academic ambiance of the Tottenham Court Road area is something that our guests usually find appealing. We are also delighted to know you enjoyed the variety and quality of our breakfast offerings. We believe in the importance of starting the day with a nutritious meal, and your appreciation for our diverse menu - from fresh fruits, granola, yogurt, superfoods to hearty cooked options, French toast, eggs Benedict, and our delectable pastries - gives us immense satisfaction. We're equally pleased that you found our staff helpful. Our team strives to provide excellent service to all our guests and your acknowledgment of their efforts is highly motivating.We look forward to welcoming you back in the near future and hope to continue exceeding your expectations. Warm regards, Daniel MFront of House Manager

Dear JeremyIt's fantastic to hear that you enjoyed your stay at our hotel in central London. We're proud to be situated in this vibrant city, offering our guests a plethora of beautiful and exciting places to visit, all within a short walk from us. Tottenham Court Road, a charming part of London known for its rich literary history and academic institutions, is indeed one of the gems of the area. Bloomsbury's British Museum, Covent Garden, Soho, and Fitzrovia are also nearby, and perfectly encapsulate the spirit and culture of London. We hope you had the opportunity to indulge in these fantastic experiences during your stay.We look forward to welcoming you back soon, and hope that your next visit will be just as enjoyable.Best Regards,Daniel M

Dear Kathryn,Thank you for your wonderful review ! We are thrilled to hear that you enjoyed our full range of services, found our rates reasonable, and our staff friendly. It's fantastic to know our location contributed positively to your experience. We strive to deliver top-notch service and it's rewarding to see such feedback. Looking forward to welcoming you again!

Dear Steven,Thank you for your review . We are thrilled to hear that our location provided convenient access to the plays and the museum. We strive to offer our guests a memorable experience, and we're glad to have met your expectations.

Dear Faye,Thank you for taking the time to leave this feedback for us. We are delighted to see that you enjoyed your stay with us. Your satisfaction is our utmost priority and it is always encouraging to hear from our guests when we have met their expectations. We look forward to welcoming you back on your next visit to London.Best regards,Lydia LeeReception Manager

Dear David,Your comments regarding your recent stay with us are appreciated. I'm delighted to hear that you found our location to be central and convenient. Indeed, our location in the heart of Tottenham Court Road is truly one of our greatest assets, allowing guests to immerse themselves in the rich literary history and academic institutions that the area is known for.It's also pleasing to know that you appreciated the cleanliness and appointment of our hotel. We strive to maintain a high standard of cleanliness and comfort for our guests.I understand, however, that you found your room to be somewhat smaller than expected. While our rooms are designed to maximize space and comfort, we acknowledge that the size of rooms, particularly in central London, can vary. Please remember that apart from the exciting activities that our prime location offers, such as a visit to Bloomsbury’s British Museum, Covent Garden, Soho or Fitzrovia, we are always here to ensure that your stay is as comfortable and enjoyable as possible.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future.Warm regardsShanise Head Host

Dear XueyingWe are delighted to hear that you appreciated our prime location, just a stone's throw away from the historic British Museum. It's indeed one of our best attributes and we love sharing it with our valued guests.Our location does provide the perfect base for those looking to immerse themselves in London's rich cultural heritage. Beyond the British Museum, Covent Garden, Soho and Fitzrovia are all within a short walking distance. Each of these areas is unique and offers a variety of experiences to explore.Moreover, our proximity to Tottenham Court Road, a charming central London spot, is a bonus. It is known for its rich literary history and distinguished academic institutions, making it a fascinating area to visit.We hope that your travels bring you back to our doorstep soon, and we look forward to offering you another memorable stay in the heart of London.Best Regards,Daniel MFront of House Manager

Dear Wayne,It's wonderful to hear that your time with us was comfortable and that you found our pricing to be well suited to your needs. We aim to provide an excellent experience, and your feedback greatly helps us understand the areas where we excel.Regarding your mention of the bathroom area in our single rooms, we truly appreciate your constructive feedback. It's important for us to know the areas where we can improve to ensure the comfort and satisfaction of our guests. Rest assured, while we continuously strive to enhance our guest experience, your feedback will be taken into due consideration.We hope to have the pleasure of welcoming you back in the future, and we assure you that we are committed to making your next stay even better than the last. Best Regards,Lydia LeeReception Manager

Dear MichaelThank you for taking the time to give us your score, we truly appreciate it.We are very happy to know you enjoyed your time in our 4 star London hotel near Covent Garden.We look forward to welcome you back soon.Warm regardsDaniel MFront of House Manager

Dear JaanIt brings us immense pleasure to read your positive remarks about our staff and facilities. Your commendation about our room preparation and the convenience of our location is truly encouraging. Indeed, our strategic placement in the heart of central London offers our guests a unique opportunity to immerse themselves in the rich cultural and historical experiences close by. We are glad you appreciated the proximity to an array of local attractions and conveniences. We are sure you had the chance to explore the nearby districts of Covent Garden, Soho, and Fitzrovia, or even the renowned British Museum in Bloomsbury. These are all within a few minutes' walk from our hotel and offer a great taste of the city's vibrant life. Furthermore, the charm of Tottenham Court Road, with its deep-rooted literary history and numerous academic institutions, adds a certain allure for many of our guests.Once again, we appreciate your delightful feedback, and we look forward to welcoming you back for more memorable experiences.Best Regards,Daniel MFront of House Manager

Dear KathyWe are grateful for the time you have taken to share your recent experience with us. It brings us immense joy to know that your overall stay with us was lovely.However, we are deeply sorry to hear about the issue you faced with the bathroom. Your comfort and satisfaction are our topmost priorities, and we regret any inconvenience caused. A pleasant, hospitable environment is what we aim to provide, and it is disheartening when we fall short.In light of your feedback, rest assured that we are continually seeking ways to improve the quality of our services. Our team is dedicated to ensuring that our guests have an exceptional experience, and your observations are invaluable in helping us strive towards that goal.Once more, we appreciate your candid feedback and look forward to the opportunity of serving you better in the future.Best Regards,Daniel MFront of House Manager

Dear NicolasYour detailed feedback regarding your recent stay at our hotel is much appreciated. Your insights are invaluable to us as we continuously strive to provide the best possible experience for our guests. It's heartening to know you found our lobby and restaurant to your liking. However, we regret to hear that you found the size of the standard double room less than satisfactory. We understand that comfort is paramount and we are sorry if this aspect didn't meet your expectations.As for the deposit, we understand your concerns. We assure you that this practice is a standard procedure for many establishments to secure potential incidental charges. We regret any inconvenience caused and will take your feedback into account for better communication of such policies in the future.Regarding the accessibility to rooms 20-50, we understand the inconvenience of having to use stairs, especially when carrying heavy luggage. We acknowledge that this arrangement might not be ideal for everyone and appreciate your patience in this matter.We hope that despite these issues, you were able to enjoy the remainder of your stay. It is our topmost priority to ensure that our guests feel comfortable and well taken care of. Please know that your feedback is essential in guiding our improvement efforts.Once again, thank you for sharing your experience with us. We value your patronage and look forward to having the opportunity to serve you better in the future.Warm regards,Daniel MFront of House Manager

Dear Mark,It is a pleasure to read your positive review about your recent stay at our Radisson std. We're thrilled to learn that you found our location beneficial for your exploration of central London. Indeed, our location is one of our greatest assets, with Bloomsbury’s British Museum, Covent Garden, Soho or Fitzrovia all within a short walking distance. Further, we're delighted to hear that you had a pleasant experience at our sister hotel, Bloomsbury. It is indeed a beautiful place, enriched with a rich literary history and academic institutions, making it one of the most charming spots in central London.We're also pleased to know that you enjoyed our breakfast offerings. Our team strives to offer a variety of nutritious and delicious options to start your day right, from fresh fruits, granola, yogurt and superfoods, to hearty cooked options, French toast, eggs Benedict and a selection of pastries. It's wonderful to know that you found our breakfast to your liking.Thank you once again for your kind words. It would be a pleasure to welcome you back in the future for another delightful experience.Warm regardsShanise Head Host

Dear KateWe are genuinely delighted to learn that you enjoyed your stay with us. Our location, set in the heart of Bloomsbury, is indeed something we are proud of. This quaint area of central London, with its rich literary history and prestigious academic institutions, offers a unique experience that we are thrilled you were able to enjoy. Moreover, we are heartened by your kind words about our staff. Providing warm, friendly service is at the heart of our philosophy, and it's always wonderful to hear when we've hit the mark. We look forward to welcoming you back on your next visit to London, hopefully in the not too distant future. Best Regards,Daniel MFront of House Manager

Dear David,We are grateful for your feedback following your recent stay with us. It appears from the rating that perhaps your experience didn't entirely meet your expectations, and for this, we are truly sorry.We strive to provide our guests with an exceptional experience, and it is always a disappointment when we learn that we have fallen short in any way. Your feedback is valuable as it helps us understand where we need to improve.While I am unable to provide specific solutions at this time, please know that your feedback has been taken to heart. We assure you that we continuously work towards enhancing our guest experience, and your comments provide us with valuable insight into where we might focus our efforts.We hope that, despite the issues you encountered, you were able to find some enjoyable moments during your stay. We would be delighted to have the opportunity to welcome you back again, and strive to make your next experience with us a better one.Best regards,Lydia LeeReception Manager

Dear HanneWe are delighted to hear that you enjoyed our breakfast buffet. Our aim is always to provide a good start to your day and it is gratifying to know that we achieved this with our range of offerings.Indeed, our breakfast buffet is carefully curated and comprises of a variety of tasty options. From fresh fruits, granola, yogurt and superfoods for a healthy start, to hearty cooked options for those who prefer a more substantial meal. Not forgetting our French toast, eggs Benedict, and an array of delectable pastries that are always a hit with our guests.Your kind words for our staff are greatly appreciated. We strive to provide excellent service and foster a friendly and courteous atmosphere. Your positive remarks serve as a testament to our efforts and will surely motivate our team to continue delivering stellar service.Once again, thank you for sharing your positive experience. We hope to have the pleasure of welcoming you back in the near future.Best Regards,Daniel MFront of House Manager

Dear MichaelIt brings us immense pleasure to hear that you highly recommend our location, and found our proximity to the Tottenham Court Road station convenient. Indeed, our central location in charming Bloomsbury is one of our greatest assets, allowing our guests to explore the rich literary history and reputable academic institutions in the area.We are pleased to know that you enjoyed the presence of good staff and appreciated the convenience of having a Turkish restaurant nearby. We always strive to provide a warm and welcoming atmosphere, as well as situate our guests near a variety of dining options to suit all tastes.Moreover, we are delighted you mentioned the close proximity to the iconic British Museum. This, along with Covent Garden, Soho, and Fitzrovia, are indeed only a few minutes’ walk from our premises. Our location truly provides a wonderful base for exploring the best that central London has to offer.Thank you once again for your kind words. We look forward to welcoming you back on your next visit to London.Warm regards,Daniel MFront of House Manager

Dear Sarra,Your review certainly paints a beautiful picture of your stay with us and we're thrilled to hear that you enjoyed it. The location of our hotel indeed is one of the highlights that we are very proud of. Being situated right next to the iconic British Museum and in proximity to the buzzing Tottenham Court Road certainly does make exploring the city a breeze. You've rightly mentioned the convenient access to multiple tube lines, including the Elizabeth line, making travel to and from Heathrow very straightforward. Your appreciation for our housekeeping team's efforts in maintaining clean and comfortable rooms is heartening. Their dedication to creating a welcoming environment for our guests is commendable.Your praise for our breakfast spread brings a smile to our faces. We believe in starting the day right with a wholesome meal. The range of breakfast offerings you mentioned, from fresh fruits, granola, and yogurt to hearty cooked options and pastries, is indeed something we take immense pride in. The vicinity of the hotel to the vibrant areas of Soho, Covent Garden and numerous theatres certainly adds to the charm of staying with us. Bloomsbury, as you may know, is one of the most charming spots in central London, known for its rich literary history and academic institutions - all of these are within a few minutes' walk from the hotel.We're delighted to know that you would recommend us and we look forward to welcoming you back on your next visit to London!Best Regards,Daniel MFront of House Manager

Dear KaiThank you for taking the time to give us your score.We are sorry to know that your experience in our hotel wasn't up to your expectations. If you would like to share any more feedback please feel free to reach out to us.Warm regards,Daniel MFront of House Manager

Dear JulieWe are delighted to hear that you enjoyed your stay with us, particularly appreciating our prime location. Indeed, our hotel is nestled in the heart of Bloomsbury, a vibrant area renowned for its rich literary history and academic institutions. It always brings us great pleasure to know that our guests can take advantage of our location to explore the charm of central London.We also take pride in our smart and welcoming reception area, as well as our breakfast room. It is our aim to create an environment that is both comfortable and aesthetically pleasing, so we are thrilled that these aspects of our hotel resonated with you.Moreover, your commendation of our service is highly encouraging. Our team strives to deliver excellent service, and your positive feedback affirms their efforts. We hope to welcome you back in the near future and provide another memorable experience.Best Regards,Daniel MFront of House Manager

Dear MartynWe are genuinely delighted to read that you found our hotel to be very pleasant and appreciated our excellent location. Your positive remarks truly brighten our day!Bloomsbury, indeed, is a charming and vibrant area of central London, steeped in rich literary history and esteemed academic institutions. Our hotel's prime location provides our guests with the opportunity to explore this culturally rich neighbourhood with ease.Moreover, as you rightly pointed out, we are just a short stroll away from some of London's most exciting spots. The British Museum, Covent Garden, Soho, and Fitzrovia are all within walking distance from our premises, allowing our guests to immerse themselves in the city's life and energy.Once again, thank you for choosing our hotel for your London stay. We hope to have the pleasure of welcoming you back in the future for another memorable experience.Best Regards,Daniel MFront of House Manager

Dear VicciYour review is very much appreciated and I am delighted to learn that you found our location to be brilliant and our hotel clean and comfortable. Indeed, our location in the heart of Bloomsbury, rich in literary history and academic institutions, is one of the aspects that our guests value the most. The proximity to iconic spots such as the British Museum, Covent Garden, Soho or Fitzrovia is certainly a perk to consider when staying with us. It's pleasing to hear that you found our hotel to be an excellent value for money and that you are considering staying with us again.Your feedback concerning the corridor door and sound proofing is noted. It is through such feedback that we are able to understand the areas in which we can potentially improve the overall experience for our guests.Once again, thank you for your time in sharing your experience. We look forward to welcoming you back to our hotel in the future.Warm regards,Daniel MFront of House Manager

Dear Nachelle,It delights us to hear that you found our hotel to be the ideal place for your stay. We are dedicated to providing an environment that caters to our guests' desires, and it seems we have been successful in your case. Our location in Bloomsbury, a region renowned for its rich literary history and academic institutions, is indeed one of the aspects we pride ourselves on. We are glad to know it served your purposes well. Your feedback is highly valuable to us, as it helps us continue to improve and provide our guests with an exceptional experience. We hope to have the pleasure of welcoming you again in the future.Warm regardsShanise LHead Host

Dear MingThank you for taking the time to give us your score.We are very happy to know you enjoyed your time in our 4 star London hotel near Covent Garden.Warm regardsDaniel MFront of House Manager

Dear Thomas,Thank you for your review and feedback regarding your visit to the Radisson Blu Edwardian Kenilworth hotel in Bloomsbury. I am truly sorry that you feel disappointed with your stay at our hotel near Covent Garden. If you would like to discuss your experience further, I am very happy for you to contact me directly at the hotel. We all hope to welcome you back again in the future to ensure you have the excellent stay that you expect from our 4 star London hotel. Best regards,Lydia LeeReception Manager

Dear Maximillian,Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay at our hotel and that you were pleased with our services. It is always our goal to make sure our guests feel comfortable and enjoy their stay with us, so we are delighted to hear that was achieved in your case. We truly appreciate your kind words and look forward to welcoming you again soon.Best regards,Lydia LeeReception Manager

Dear Chris,Thank you for taking the time to review our hotel and share your feedback. We're glad that you had a positive overall experience and appreciate your 4-star rating. We understand that some areas could use improvement and we take all feedback seriously to ensure a great experience for all of our guests. At our hotel, we strive to provide excellent service and quality accommodations, so we apologize if any areas did not meet expectations. We value your opinion and thank you for bringing this matter to our attention as it helps us continue to improve.Warm regardsShanise LHead Host

Dear ClaireThank you so much for taking the time to give us your feedback we truly appreciate it.We are very happy to know you enjoyed your time in our 4 star London hotel in Bloomsbury.We look forward to welcome you back soon.Warm regards,Daniel MFront of House Manager

Dear KirstinIt brings us immense pleasure to know that you had a satisfactory stay at our hotel. We deeply appreciate you acknowledging the efforts of our front desk staff. Their main aim is to ensure that each guest has a comfortable and enjoyable stay, and it seems they were successful in their mission during your visit.We regret, however, the initial inconvenience caused by the location of your first room. Our team always strives to accommodate the needs of our guests, and we are glad we were able to rectify the situation promptly and provide you with a quieter room for a more peaceful stay.Your compliments towards our concierge, presumably Michael, have been well received. He is indeed a valuable member of our team whose dedication to providing exceptional service is exemplary. Please feel free to reach out to us for any further assistance in the future. We look forward to the privilege of welcoming you back for another pleasant stay.Best Regards,Daniel MFront of House Manager

Dear Patricia,It's unfortunate to hear about your experience with your initial room assignment. At our hotel, our aim is to provide our guests with a comfortable and peaceful stay, and we regret that this was not entirely the case during your visit.Your feedback about being assigned to a room near the elevator has been noted. We understand that the noise can sometimes be a disturbance and we apologize for any inconvenience you might have experienced.We're glad to hear that we were able to rectify the situation by providing you with your requested double twin room on the second day, and that you found it spacious. It is important to us that our guests feel at ease and accommodated in their rooms. We value your feedback as it helps us improve our services and ensure that future stays are more in line with your expectations. We look forward to welcoming you back and providing an improved experience.Warm regardsShanise LHead Host

Dear MeganThank you for taking the time to give us your feedback, we truly appreciate it.We are very happy to know you enjoyed your time in our 4 star London hotel near Covent Garden.We look forward to welcome you back soon.Warm regards,Daniel MFront of House Manager

Dear guestYour feedback regarding your recent stay at our hotel is deeply valued, and we express our sincere regret for the discomfort you experienced. It is our utmost priority to ensure our guests feel comfortable and well-accommodated, and it is unfortunate to learn that we were unable to meet your expectations in this regard.Our high rating is a reflection of the majority of our guests' experiences, and it disheartens us to know that your experience did not align with these standards. We have taken note of your remarks about the mattresses and pillows, and we regret the inconvenience caused due to the size of our bathrooms and the confusion at check-in.We truly believe in providing excellent hospitality to our guests, and your experience does not reflect the high standard we strive to achieve. We understand the importance of a good night's sleep and apologize if the comfort of our accommodation did not meet your expectations.While we cannot change the past, we can certainly learn from it. Your feedback provides an opportunity for us to review and improve our services. Please know that we value your feedback and will use it to enhance our guest experience.We hope to have the opportunity to serve you better in the future. Best Regards,Daniel MFront of House Manager

Dear AmyI am grateful for your detailed feedback regarding your recent stay at our hotel. It's wonderful to hear that you appreciated our quick check-in process, early room readiness, and the cleanliness of our rooms. These are all aspects we take great pride in and strive to maintain.I'm sorry to hear, however, that there were some elements of your stay that did not meet your expectations. The comfort and satisfaction of our guests is our top priority, so it is disheartening to hear that you were disturbed by noise in the morning and that you found the room to be smaller than expected. In relation to the gold upgrade and the absence of water in the room on your first night, I sincerely apologize for any inconvenience this may have caused. We aim to ensure all our guests feel valued and recognized for their loyalty, and it appears we fell short of this during your stay.Whilst we're delighted to know that you were pleased with the service in our restaurant, it's regrettable that you found the food to be average. We strive to provide an exceptional dining experience and clearly, we have some improvements to make.Please accept our sincere apologies for any inconveniences you experienced. Your feedback is invaluable to us as it helps us to improve, and we hope to have the opportunity to provide you with a truly exceptional experience on your next visit to London.Best Regards,Daniel MFront of House Manager

Dear JeanetteWe are truly sorry to hear about your recent experience in our establishment. It is important to us that our guests feel comfortable and satisfied during their stay, and it seems we missed the mark in your case.It is indeed unfortunate to learn that our room conditions have not lived up to your expectations. We believe in providing a clean, comfortable, and up-to-date environment for all our guests. We acknowledge the importance of details such as clean curtains and carpets, and the overall upkeep and modernity of the rooms, which play a major role in creating a pleasant stay.We appreciate your feedback about the room being dusty and causing discomfort. Your wellbeing is our utmost priority, and we assure you that we always strive to maintain the highest standards of cleanliness.Please note that your suggestions about possible improvements, such as the change of carpet to wood or laminated wood, are valued. While I cannot promise any immediate changes, we are constantly looking for ways to enhance our guests' experiences.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future, and we will strive to make your next stay more enjoyable and comfortable.Best Regards,Daniel MFront of House Manager

Dear LaurenceIt's delightful to learn that you enjoyed your stay with us and found our location to your liking. Indeed, our prime position in the heart of Bloomsbury offers a unique blend of rich literary history, academic institutions, and easy access to some of London's most charming spots. It’s great to hear that you took advantage of our proximity to the British Museum and the vibrant Seven Dials area.Moreover, having Tottenham Court Road station just a stone's throw away is definitely a huge advantage for our guests, providing easy connections to the Central, Northern, and Elizabeth Lines.Your comments regarding the size of our single-person room and the lack of storage have been noted. While the rooms are designed to be cozy and efficient, we always strive for our guests’ utmost comfort.On a brighter note, I'm particularly pleased that you thoroughly enjoyed our breakfast. Our team takes great pride in offering a wide variety of options, from fresh fruits, granola, yogurt, and superfoods for a health-conscious start, to hearty cooked options, French toast, eggs Benedict, and delicious pastries for a more indulgent morning.We look forward to welcoming you back for another wonderful experience in the heart of London.Best Regards,Daniel MFront of House Manager

Dear KatherineI'm truly sorry to learn about your recent experience at our hotel. Your feedback is extremely valuable to us, as we strive to constantly improve our guests' experience. It is unfortunate to hear that the room did not meet your expectations in terms of size and comfort. The aim is always to provide a cozy environment that our guests can relax in, and it seems like we have not been able to achieve this during your stay. Your comments about the noise from the staff area and the housekeeping issue in the bathroom are noted. We understand how such details can affect one's stay, and for that, we sincerely apologize. I'm sorry to hear about your issues with the safe and gym equipment. We believe in delivering a seamless experience to our guests and it's disheartening to learn that we fell short in this case.Lastly, I apologize for your dissatisfaction with the lighting and desk size. We understand that each guest has unique needs and preferences and it seems we fell short in meeting yours.While I understand that your stay was not up to the mark, we hope that you will not let this single experience mar your overall perception of our hotel. We pride ourselves on the quality of service we provide and we hope to have the opportunity to serve you better in the future. Best Regards,Daniel MFront of House Manager