Ratings based on 1,091 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC

An incredible place to stay.

Posted Aug 23, 2015
Cons: The mini bar is scary, if you touch something, they charge you for it. But they did reverse the charges when we they knew it was still there.
Location: Seals in Canary Warf!
Great staff, great rooms. Close to so much, and close to transportation for everything else. The restaraunt is great! Also try the close by Italian place, authentic, and the pizza is very affordable.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY area

Really wonderful hotel. Close to bus stop and DLR.

Posted Aug 20, 2015
Very accommodating. Arrived early and they had a room ready for us. Staff are wonderful and very friendly. Would definately book this place again and recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from norge

Posted Aug 14, 2015
topp hotel, med god forbindelse inn til london sentrum
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2015
tadelloser Service, Sauberkeit, vor allem im Bad liess etwas zu wünschen übrig, sehr abgelegen für Besucher der Stadt, Schnellbahn nur zu Fuss etwa 10 min. zu erreichen, Lage sonst schön direkt an der Themse, welche aber keinen schönen Anblick bietet.
4 out of 5
by A verified traveler from Stockholm

Bedrövlig utsikt över betongtorn och byggarbeten

Posted Aug 3, 2015
Pros: Hög standard på badrum och städningen fungerade utom en dag när den inte blev av på grund av att det inte syntes i systemet att rummet skulle städas.
Cons: Hotellpersonalens attityd, information om att utsikten kan bli betongtorn och byggkonstruktioner.
Location: Långt från stan, du måste resa mycket för att komma runt i London.
När man inte betalat för utsikt så fick vi istället stå ut med två betongtorn så vi drog för gardinerna. Illa placerad tv, svårt att se från sängen. Receptionspersonalen kunde vara ganska snobbig och erbjöd sig inte att lösa problem, som ett rum med något bättre utsikt eller kompensation för att städningen uteblev en dag och vi fick vänta i över en timme på att få rummet städat på kvällen. Men någon var också riktigt vänlig och serviceinriktad.
3 out of 5
by A verified traveler from Tønsberg

Rent og Pent men med andre mangler.

Posted Jul 29, 2015
Pros: Rommet og badet som vi hadde var veldig bra samt senga. Bra Rengjort over alt.
Cons: Restaurant servitørene og bar personalet. Virket noe usikre og dårlig organisert. Har en del å forbedre her.
Location: Ligger nydelig til med fin utsikt over Themsen og mot O2. Men vanskelig å finne fram til og ligger også usentralt til i forhold til å komme seg rundt.
De fleste av betjeningen på hotellet var flinke og hyggelige og ordnet raskt opp da vi hadde fått et rom med nytt teppe på som luktet veldig slik at vi fikk nytt rom. Ellers var restaurant betjeningen ymse. Virket som det var mange nye servitører som var usikre og vi måtte stadig spørre om ting som manglet. Ei av de som jobbet der var rett og slett utrivelig slik at det gikk utover hele opplevelsen av oppholdet vårt der. Vi klagde på vedkommende og følte at de tok oss på alvor. Vedkommende ble hentet og måtte beklage til oss foran en fra ledelsen.
4 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

good short stay

Posted Jul 27, 2015
Pros: nice staff good decor
Cons: train bar staff get a second till in the bar
Location: O2 arena .. although you are close as the crow flies ... £18.00GBP in a taxi or a couple of tube stops
Staff friendly bar had only one till ... lots of people waiting when busy some language issues with bar staff ... need training great stay ..would visit again
5 out of 5
Recommended
for Everyone
by A verified traveler from Winchester

Family Weekend

Posted Jul 27, 2015
Cons: Shuttle Bus service to run 7 days a week
Great hotel with excellent facilities and very helpful staff. We stayed in small suite which consisted of a main bedroom with a separate "room" for the kids on a sofa bed. Very impressive view over the Thames and the O2. Rooms were well kept and clean. We arrived early and were assisted in getting an early check in which was sorted out for us with little fuss. Only down side is the walk needed to get to Canary Wharf (to pick up the Jubilee Line) or Blackwall (for the DLR) both of which take about 10 minutes but that does not detract from the quality of hotel. There is a shuttle bus to Canary Wharf but it only runs during the week, However, would still highly recommend the Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice Hotel

Posted Jul 14, 2015
I'm very particular with places I go and the surrounding I am in but I must say this Was a nice hotel and the experience was lovely, very clean and staff were nice...would of loved to stay another two days..defo would recommend anyone who needs an escape from their normal environment (thumbs up)
5 out of 5
Recommended
for Couples
by A verified traveler from Calgary, Canada

Swanky and Comfortable

Posted Jul 6, 2015
Pros: Excellent amenities and modern rooms. Excellent customer service, very prompt and professional.
Only stayed for one night but would have loved to stay for several. Very comfortable and modern with excellent staff members.