Staying on business
Posted Sep 15, 2016
To satisfy Expedia, who have been bugging me ruthlessly about reviewing my trip, here are my thoughts on the Ramada (I should say I was on business and travelling alone, so I am reviewing from that perspective):
The check-in was fine, the member of staff at the desk was pleasant and it took no longer than a few minutes so I have no complaints on that point. (I should add that actually getting into the hotel was slightly annoying due to roadworks blocking the usual approach to the entrance, but that is no fault of the hotel.)
The room itself however is where I began experiencing problems. The first thing I noticed was the state of the fixtures and fittings, which were either damaged (the control panel for the air-conditioning was kept on the wall by the wire alone) or dirty (filthy marks on the walls and a huge spider web, complete with large spider, behind the TV).
Regarding the utilities in the room, the air-conditioning worked but was impossible to have on overnight (even in the recent heat) as it sounded like a light aircraft trying to take off in your room and the noise level made it impossible to sleep. The shower was equally disappointing as the water pressure was very low. The mattress on the bed felt very old and is not suitable for those who sleep on their backs, as it was on the soft side.
On the plus side, the TV has been upgraded and now has Freeview. The wi-fi was also of decent quality for a hotel.
All-in-all, I would have difficulty recommending.
Comment from Hotel Management
Sep 21, 2016 by Guest Relations Manager, Hotel Management
It was a pleasure to serve you during your recent visit at Ramada Hounslow. We thank you for sharing your experiences.
I regret any disappointment you experienced on this occasion. I have passed your feedback to the relevant management for immediate action.
We looking forward to welcome you back to Ramada Hounslow in the near future.
Best wishers from all of us at Ramada Hounslow.