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Reviews of Brown's Hotel, a Rocco Forte Hotel

5 out of 5
Brown's Hotel, a Rocco Forte Hotel
33 Albemarle Street, Mayfair, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 160 out of 201 reviews" "
Rating 8 - Good. 31 out of 201 reviews" "
Rating 6 - Okay. 6 out of 201 reviews" "
Rating 4 - Poor. 2 out of 201 reviews" "
Rating 2 - Terrible. 2 out of 201 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa Fuentes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am fortunate to have experienced ten sublime days of ultimate luxury at Brown's. This is a hotel for those who seek quiet and discreet elegance. Everyone makes you feel at home; you feel comfortably pampered with a perfect touch of elegance. Brown's in all spheres raises its performance to an art form.
Stayed 10 nights in Jan 2024
Response from Richard Cooke - Managing Director on Feb 12, 2024
Dear Ms Fuentes,What a delightful read!Thank you again for choosing Brown's Hotel for this special visit to London, and for taking the time to share this lovely feedback about our beautiful hotel and services.It is a true pleasure to hear that you loved everything about your rime in residence with us, and that our ladies and gentlemen managed to exceed all expectations. They certainly deserve all the praise!My sincere thanks again for your wonderful review.We will look forward to welcoming you back soon, for another memorable experience.Kindest regards,Richard CookeManaging Director

10/10 Excellent

Jay

Stayed 4 nights in Dec 2023
Response from Richard Cooke - Managing Director on Jan 9, 2024
Dear Jay,Thank you very much for taking the time to leave a review.We are grateful for your five-star rating and hope to welcome you back to Brown's very soon.Kindest regards,Richard CookeManaging Director

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Experience
Brown’s Hotel is Flawless! My favourite hotel across the board. I can’t wait to be there again. 🇬🇧
Stayed 3 nights in Nov 2023
Response from Richard Cooke - Managing Director on Nov 21, 2023
Dear Katherine,What a delightful read!My sincere thanks for your wonderful review of our beautiful and unique Brown's Hotel.Our Brown's Family and I are most grateful for your support and loyalty, and sincerely appreciate your kind compliments - it truly means a lot.Thank you again for your strong recommendation.We all look forward to welcoming you back "home" very soon!Kindest regards,Richard CookeManaging Director

10/10 Excellent

max, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Richard Cooke - Managing Director on Nov 2, 2023
Dear Max,Thank you very much for your five-star rating.We hope it's not too long before we can welcome you back to Brown's!Kindest regards,Richard CookeManaging Director

10/10 Excellent

Susan A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Richard Cooke - Managing Director on Nov 2, 2023
Dear Susan,Thank you very much for this perfect 10 out of 10 rating.We hope it's not too long before we can welcome you back to Brown's!Kindest regards,Richard CookeManaging Director

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Richard Cooke - Managing Director on Sep 8, 2023
Dear Damian,Thank you very much for this perfect 10/10 rating!I and the team hope to welcome you back to Brown's Hotel very soon.Kindest regards,Richard CookeManaging Director

10/10 Excellent

Julio, Opelousas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment you arrive at Brown’s and the doorman tells you“welcome home” you are treated as if you were a VIP A fine house.
Stayed 5 nights in Jun 2023
Response from Richard Cooke - Managing Director on Jun 26, 2023
Dear Julio,What a delightful read!It brings me great pride and joy to read how much you enjoyed your recent visit to Brown's.Thank you again for taking the time to share your positive impressions on this platform, and we all look forward to welcome you back "home", for another memorable time in our care.Kindest regards,Richard CookeManaging Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an outstanding hotel. The location is ideal, and the level of service and attentiveness is superb.
Stayed 3 nights in May 2023
Response from Richard Cooke - Managing Director on May 31, 2023
Thank you for taking the time to share your positive impressions following your recent stay with us at Brown's.We are delighted to know that you had a wonderful time in our care, and truly appreciate your perfect 10 out of 10 rating.The team and I hope to welcome you back soon!Kindest regards,Richard CookeManaging Director

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Browns is by far the best hotel in London, i have stayed in nearly all of the best 5 star hotels. The attentiveness of every single one of the staff and the chic and elegant comforts makes it feel so very special !
Response from Stuart P Johnson - Managing Director on Jan 2, 2023
Dear Kirsty,Thank you again for choosing Brown's Hotel as your London Hotel.We are truly honoured to be given the title of "best hotel in London" and it brings me great pride and joy to hear how much you enjoyed your time in residence with us.It is also really lovely to see that our wonderful team looked after you all so well and we look forward to being able to welcome you back soon!Best wishes,Stuart P JohnsonManaging Director

10/10 Excellent

Haim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Stuart P Johnson - Managing Director on Oct 24, 2022
Dear Haim,Thank you very much for this perfect rating.So pleased you enjoyed your recent stay with us at Brown's!We hope to welcome you back soon.Best regards,Stuart P JohnsonManaging Director

8/10 Good

Hope, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was eager to try Brown's for its storied history and excellent location. On the plus side, the restaurants (both Charlie's and the Drawing Rooms) were excellent, as was the concierge service. On the minus side, my room facing Dover Street was so noisy that I had to move because I couldn't sleep. There's a club there that features screaming, outdoor singing and the revving of engines late into the night--and that's during the week. I could still hear the din on the Albermarle side, but at least I managed to get some sleep. For £785 a night, I expect better. I also expect carpeting in the room, rather than plank floors more suited to a log cabin than a fine hotel.
Stayed 5 nights in Aug 2022
Response from Stuart P Johnson - Managing Director on Oct 12, 2022
Dear Hope,Thank you for your review.May I firstly thank you for your positive comments about our Charlie's restaurant and Drawing Room, and the great service delivered by our concierge team. Your feedback is much appreciated.I was however very sorry to read that you were disturbed by some noise coming from Dover Street, and what I believe is mostly likely linked to 'Bagatelle' restaurant opposite the hotel.Please accept my most sincere apologies for the inconvenience, and allow me to inform you that we already are in active discussion with Westminster Council to address this particular issue.We do have a large variety of rooms at Brown's, with a high proportion of our street-facing rooms, whether on Dover Street or Albemarle Street, benefiting from triple glazing, and we also have a large amount of internal-facing rooms which are particularly quiet.I am genuinely sorry this was not the case for the room you were originally allocated in, but I was glad to see that our team was able to assist with a room move so you could enjoy a peaceful sleep.Finally, whilst some of our rooms indeed feature wooden floors, most of our rooms are carpeted, and our team will certainly be happy to add this preference to your profile notes for your future visit.Thank you again for allowing us to reflect on our service delivery in these particular circumstances, and I certainly hope you will give us the opportunity to welcome you back to Brown's in the near future, at which time we will spare no efforts in providing a blemish-free stay. Please do get in touch with our Executive Office for any further assistance you may need with your future booking, so we can ensure you receive all the care and attention you deserve.Yours sincerely,Stuart P JohnsonManaging Director

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Room was great. So comfortable. Perfect stay
Stayed 3 nights in Aug 2022
Response from Stuart P Johnson - Managing Director on Aug 30, 2022
Dear Marc,Thank you so much for this perfect five-star rating!We are so pleased you loved everything about your recent visit to Brown's, and only hope it is not too long before we can welcome you back!Best regards,Stuart P JohnsonManaging Director

10/10 Excellent

Betsy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Stuart P Johnson - Managing Director on Apr 20, 2022
Dear Craig, Thank you for awarding us a perfect score following your recent visit to Brown's Hotel. We look forward to welcoming you back soon! Best Regards, Stuart P Johnson Managing Director

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All aspects of Brown’s was superb!
Stayed 4 nights in Apr 2022
Response from Stuart P Johnson - Managing Director on Apr 7, 2022
Dear John, Many thanks for your perfect five-star rating. We sincerely appreciate your kind words about our hotel, and hope to welcome you back very soon! Best regards, Stuart P Johnson Managing Director

10/10 Excellent

Paul, Laguna Beach

Stayed 6 nights in Sep 2021

10/10 Excellent

JOSE LUIS GUILLERMO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Afternoon tea
Stayed 1 night in Jan 2022
Response from Stuart P. Johnson - Managing Director on Feb 8, 2022
Dear Jose, Thank you very much for giving Brown's Hotel five stars. We are delighted that you enjoyed our award-winning Afternoon Tea and hope to welcome you back very soon. Regards, Stuart P. Johnson Managing Director

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel
Stayed 2 nights in Dec 2021
Response from Managing Director on Dec 14, 2021
Thank you John for giving Brown's 5 out of 5! We hope to have the pleasure of welcoming you again soon. Regards, Stuart P Johnson Managing Director

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Managing Director on Sep 20, 2021
Thank you Stephanie for giving Brown's 10 out of 10! We appreciate your support and hope to welcome you back again soon. Regards, Stuart P Johnson Managing Director

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome Glasses of Champaign with an Extremely Attentive Staff. Afternoon Tea was Lovely with a Very traditional offering:)
Stayed 2 nights in Jul 2021
Response from Managing Director on Aug 12, 2021
Thank you for your kind review and we are delighted your enjoyed your Afternoon Tea at Brown's. I do hope we have the pleasure of welcoming back, before too long. Regards, Stuart P Johnson Managing Director

10/10 Excellent

Maria C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Managing Director on Jul 14, 2021
Thank you for giving Brown's 10 out of 10! We hope to have the pleasure of welcoming you back again soon. Regards, Stuart P Johnson

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely city break
Excellent hotel. Loved the room and the bar was fantastic.
Stayed 1 night in Jul 2021
Response from Managing Director on Jul 14, 2021
Thank you for giving Brown's 10 out of 10! I am delighted you enjoyed your stay, and were able to experience the Donovan Bar. I do hope we have the pleasure of welcoming you back again soon. Regards, Stuart P Johnson

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect at Browns, from the staff, the room, location and unique history of the hotel, totally immaculate.
Stayed 1 night in Jun 2021
Response from Managing Director, Brown's Hotel London on Jun 30, 2021
Thank you for your very kind review of Brown's. I am so pleased you enjoyed your experience and I hope we have the pleasure of welcoming you back again soon. Regards, Stuart P Johnson Managing Director

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Managing Director on Jul 14, 2021
Thank you for your post-review of Brown's hotel. I do hope we might have the opportunity to welcome you back in the future. Regards, Stuart P Johnson

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to be back in London!
Great to be back in London and loved our first visit to Browns. Our rooms were great, enjoyed the bar for a nightcap and breakfast in Charlie’s was excellent.
Stayed 2 nights in Jun 2021
Response from Stuart P Johnson on Jun 15, 2021
Dear Simon, I am so pleased to learn you enjoyed your first visit to Brown's recently, and thank you for taking the time to share your experience. Your kind comments will be passed on to the entire team, who join me in thanking you, and I hope we will have the pleasure of welcoming you back, before too long. Regards, Stuart P Johnson Managing Director

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 29th Wedding anniversary and the hotel made every effort to make it special, they put flowers in the room for my wife and a free bottle of champagne, nothing was too much trouble. The staff were friendly and polite 100 out of 10
Stayed 2 nights in May 2021
Response from Stuart P Johnson on Jun 15, 2021
Thank you for your kind review of Brown's following your recent stay with us. May I offer belated "congratulations" to you and your wife on your wedding anniversary, and I was pleased to learn you were impressed with our staff, and service. Thank you again for sharing your experience and we hope to have the pleasure of welcoming you both back, before too long. Regards, Stuart P Johnson Managing Director Brown's Hotel London

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

BMFriedman, California

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff was brilliant! I would recommend this property to anyone coming to London as the best 5 star hotel with personal service.
Stayed 3 nights in Jan 2020
Response from Brown's Hotel London on Feb 19, 2020
Thank you very much for your review, and I am so pleased you would recommend Brown's to anyone coming to stay in London. Your kind comments will be shared with the entire team, and I hope we will have the opportunity to welcome you back again soon. Regards, Stuart P Johnson Managing Director

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Impeccable and very warm service, nice afternoon tea served. One of the gems in Mayfair
Stayed 2 nights in Dec 2019
Response from Managing Director, Brown's Hotel London on Dec 24, 2019
Thank you so much for your kind review. We are delighted you enjoyed Afternoon Tea with us at Brown's hotel, and hope to welcome you back again before too long. Regards, Stuart P Johnson

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Brown's Hotel London on Dec 12, 2019
Thank you very much for giving Brown's 5 out of 5! We hope to see you again soon. From all at Brown's

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
fantastic location and wonderful service. We will definitely return.
Stayed 1 night in Nov 2019
Response from Managing Director on Dec 12, 2019
Thank you Angela for your kind review and I am delighted to learn you enjoyed your recent visit to Brown's. I do hope we will have the pleasure of welcoming you back before too long. Regards, Stuart P Johnson

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Brown's Hotel London on Oct 23, 2019
We are delighted you enjoyed your recent experience at Brown's, and we hope to welcome you back again soon!

10/10 Excellent

Dionna

Stayed 2 nights in Sep 2019

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Amazing staff, fabulous hotel and great location.
Stayed 2 nights in Aug 2019
Response from Brown's Hotel London on Aug 13, 2019
Dear Wendy, Thank so much for sharing your recent experience at Brown's. Your kind comments will be shared with the entire team, who join me in thanking you, and we very much hope to welcome you back again soon! Regards, Stuart Johnson Managing Director

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is awesome! The history, updated decor, staff, bar and food were all fantastic. The room was spacious and beautifully appointed. The staff was extremely helpful with airport transfers, hire cars, directions and the like. The location is also perfect - steps from Buckingham Palace, Mayfair shopping and parks. Highly recommend!
Stayed 4 nights in Jul 2019
Response from Brown's Hotel London on Aug 13, 2019
Dear Traveler, Thank you for finding the time to share your experience at Brown's Hotel. I was pleased to read our central Mayfair location was helpful and I will extend your compliments to the entire team, who will be delighted to hear they contributed in creating such delightful impressions. We all look forward to welcoming you again soon, to make your next stay even more memorable! Regards, Stuart Johnson Managing Director

10/10 Excellent

Verified traveler

Stayed 5 nights in Jul 2019
Response from Brown's Hotel London on Aug 13, 2019
Thank you for your five star review. We hope to welcome you back to Brown's Hotel London again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Stuart Johnson on Jul 24, 2019
Thank you for giving Brown's five stars and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Brown's Hotel London on Jul 18, 2019
Thank you Andrea. We're delighted to receive 10 out of 10!

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019
Response from Brown's Hotel London on Jul 18, 2019
Thank you for giving Brown's 5 out of 5!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff and attention to detail. Very nice restaurant.
Stayed 1 night in May 2019
Response from Brown's Hotel London on May 16, 2019
Thank you very much for your kind review, and we are delighted you enjoyed your visit to Beck at Brown's. I was also pleased to learn you found our staff friendly and attentive , and your comments have been shared with the team, who join me in thanking you. We hope to welcome you back again soon. Regards, Stuart P Johnson Managing Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Brown's Guest Relations on May 3, 2019
Thank you very much for giving Brown's 10 out of 10. It is always a pleasure to receive positive feedback, and we hope to welcome you back again soon!

6/10 Okay

Maya

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was freezing and I had to keep the electric heater on all the time, and there was a weird sound in the room as well coming from the wall like a ticking sound. Breakfast was nice and the staff very nice
Stayed 4 nights in Apr 2019

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Impeccable service throughout; attentive, yet not intrusive. Our room was bright, tastefully furnished, spacious and comfortable. Attention to detail is discreet and unparalleled. One senses members of staff been carefully selected and trained and have been empowered to ensure the guest has the best possible experience. The reception staff, concierge and porters were remarkably professional - efficient, intuitive and absolutely charming. Room service breakfast [and delivery] was exceptional (including the gluten-free toast which was delicious (invariably awful worldwide)). Lunch in the hotel dining room was perfect. The hotel car is a welcome addition and takes the pain out of rushed local expeditions. We very much look forward to our next visit.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Facilities Under Construction !!!! IT starts early!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and service, Highly recommend this hotel!!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! With a lot of history with characters of the recent and past.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exemplary service, Supreme courtesy, Genuine hospitality, perfect location!
Stayed 4 nights in Dec 2018
Response from Janine Mallia on Dec 18, 2018
Dear Anonymous, Thank you for taking the time to post this review following your stay at Browns. I am delighted to read that everything from location to staff ticked all the boxes for you - On behalf of the entire team we look forward to seeing you back soon. Kind Regards, Janine Mallia Front of House Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful weekend stay
Warm and Friendly staff. Great Location.
Stayed 2 nights in Nov 2018
Response from Janine Mallia on Dec 4, 2018
Dear Sarah, Thank you for taking the time to review Browns Hotel following your stay with us. It is great to read of the warm and friendly atmosphere that made for a wonderful weekend stay! On behalf of the entire team I wish you a pleasant stay. Kind Regards, Janine Mallia Front of House Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Janine Mallia on Nov 20, 2018
Der David, Thank you for the perfect scoring, following your stay at Browns Hotel. I am delighted to know that you had a great stay and we look forward to your next visit. Kind Regards, Janine Mallia Front of House Manager

10/10 Excellent

bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Janine Mallia on Nov 20, 2018
Dear bjorn, Thank you very much for reviewing us following your stay at Browns Hotel. Delighted to know that you had a great stay and on behalf of the entire team we look forward to your next visit. Kind Regards, Janine Mallia Front of House Manager