Ratings based on 584 Verified Reviews

3.3 out of 5
69% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Convenient in public transit

Posted May 5, 2017
Smelly blanket. Leaking kettle. Not enough lighting.
Comment from Hotel Management
May 17, 2017 by Andreea-Reception Department, Hotel Management
Dear Tom, We really appreciate your feedback as it helps us identify the areas we can improve the guest experience. We are sorry for any inconvenient we have caused you. A different kind of special, perched on the edge of Londons West End, in easy reach of the citys best sights and designer shopping, our neighbourhood is a surprisingly eclectic mix of cultures. Kind regards,
2 out of 5
by A verified traveler from manchester

Location great hotel not so great

Posted Apr 29, 2017
Clean but bed very very unconfortable. Probably wont stay again.
Comment from Hotel Management
May 23, 2017 by Andreea, Hotel Management
Dear Guest, We really appreciated your feedback as it helps us to identify the areas we can improve the guest experience. We apologize for the inconvenience we caused to you. I'm glad to hear that you found the team friendly and useful. The heart of London is a different kind of special, located on the edge of London's West End, within easy reach of the city's best attractions and design shops, our home is a stunning eclectic mix of cultures. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Center of all locations

Posted Apr 7, 2017
The reception staff were very helpful and supportive. The place is in center of all locations .. all within walking distance.
3 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located. Convenient to Paddington

Posted Apr 7, 2017
Pros: Great Location and reasonable cost.
Hotel is small and decor is very simple and a bit outdated. Rooms are relatively small. Shower stall is very small. It lacks power outlets in the room and the room door did not have a deadbolt lock on the inside. It was a bit noisy at times. However the cost is very reasonable and the hotel is in a great location, near near to Paddington station / convenient to Heathrow by the Heathrow express train. The hotel staff are very friendly, courteous and helpful.
Comment from Hotel Management
Apr 9, 2017 by Andreea Reception, Hotel Management
Thank you for your fantastic feedback, your comments are extremely well received by the whole team. It is a pleasure to hear you found the staff and cleanliness nice. We are perfectly located a 1-minute walk from Paddington train and tube station, this modern hotel is a 17-minute walk from Hyde Park, and 3 miles from both the British Museum and the Natural History Museum. Have a nice day, Kind regards,
2 out of 5
by A verified traveler from Vancouver BC

Shabby hotel in interesting neighbourhood

Posted Apr 4, 2017
Pros: Not much
Cons: Cleanliness, quality of fixtures.
Location: I liked the neighbourhood with lots of multi-cultural restaurants nearby and lively street life.
The hotel room was very small, beds very narrow, walls thin so noises from next room were heard all night. The shower door fell off as soon as I tried to take a shower and although the staff repaired it the next day, the door still didn't close properly so water got all over the bathroom floor.
Comment from Hotel Management
Apr 4, 2017 by Andreea-Reception Department , Hotel Management
Dear Guest, We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. Have a nice day, Kind regards,
1 out of 5
by A verified traveler from r

Nothing good to say.

Posted Apr 2, 2017
Everything broken and dirty. Staff were friendly but can't fix the physical problems.
Comment from Hotel Management
Apr 4, 2017 by Andreea-Reception Department, Hotel Management
Dear Guest, We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. Have a nice day, Kind regards,
4 out of 5
Recommended
for Business Travelers
by A verified traveler from sydney

hotel has pretty gardens location - peaceful.

Posted Mar 30, 2017
Pros: rooms are quite reasonably priced for regular visitors to Central London
peaceful relaxed clean amenities of a compact hotel with a plus of pretty gardens location still very close to trains buses taxis and vibrant commercial precincts.
Comment from Hotel Management
Apr 4, 2017 by Andreea-Reception Department , Hotel Management
Dear Customer, Thank you very much for your candid opinion of your recent stay at our hotel. Your feedback is extremely important to us as we strive to improve with each stay. Have a nice day, Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Pros: Good location to access all London's sites
Cons: Hotels room decoration and stairs carpet looking a bit tired
We enjoyed our stay at Rose Park Hotel and would recommend this hotel
Comment from Hotel Management
Apr 4, 2017 by Andreea-Reception Department , Hotel Management
Dear Customer, Thank you very much for your candid opinion of your recent stay at our hotel. Your feedback is extremely important to us as we strive to improve with each stay. Have a nice day, Best Regards,
2 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Walking Distance to Paddington Station.

Posted Mar 15, 2017
Pros: proximity to stores, restaurants and train station.
Cons: room sizes. provide basic toiletries.
Location: very central. close to train station, stores and restaurants.
very small room. fire alarm went off at 2am, intermittently until 5am. at first, guests stayed in the lobby until the alarm was fixed which took about 20min, then intermittently went off. not good for guests' safety. then there was noise coming from one of the rooms for several hours early morning, i believe the guests responsible were kicked out that day as i was checking out, they should never be allowed to come back, they are disgusting and nasty. all the staff are nice overall except for that bald guy that works the night shift, he's not friendly at all and has an attitude. the young white guy that works daytime is the best, very nice and accommodating.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Small room in the ground floor. Noisy at night: during almost all the night you can hear people talking, not sure if part of the night staff or tourists. Shower: not draining perfectly. Cleaning ok. Nice staff.
Comment from Hotel Management
Apr 4, 2017 by Andreea Reception Department , Hotel Management
Dear Customer, Thank you very much for your candid opinion of your recent stay at our hotel. Your feedback is extremely important to us as we strive to improve with each stay. Have a nice day, Best Regards,