Ratings based on 729 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Good location, friendly and helpful staff!

Posted Aug 4, 2015
The hotel is adjacent to Kensington Palace and only 5 minutes walk to the High Street Kensington underground station. Lots of good food around. The concierge staff is enthusiastic and exceptional helpful. Whether is recommending place for dinner and arrange booking or buying tickets for theatre, they really help!
4 out of 5
by A verified traveler

5 tiny stars

Posted Aug 1, 2015
Pros: Location. Very convenient transport to other London attractions.
Cons: Must provide inclusive internet connection.
Location: Kensington High Street is a busy shopping and eating. The very nearby Kensington Palace and the bordering Hyde Park are very pleasant spots.
location is very convenient, albeit away from the West End. Size of the room is acceptable. The room carpet was stained. shower was adequate. evening turndown service was good. they charge $20 per day for Internet. very strange and excessive for a 5 star hotel !!!. Reception staff and concierge were pleasant. The Airport limo was very convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler

Treures Hotel in guter zentraler Lage

Posted Jul 15, 2015
WLAN über 20 £ pro Tag WLAN über 20 £ pro Tag WLAN über 20 £ pro Tag
3 out of 5
Recommended
for Couples
by A verified traveler from Düsseldorf

Superzentrale Lage, beste Verkehrsanbindungen!

Posted Jul 13, 2015
Pros: Die Lobby und der Concierge Robert
Cons: Siehe oben!
Location: In Kensington, an der Ecke des Kensington Parks, der in den Hyde Park übergeht
Fünf Sterne verdient dieses Hotel nur in seiner Lobby und im Club Room - eventuell auch noch der Concierge Robert (einfach überragend!) Ansonsten ist das Preis-Leistungs-Verhältnis - auch wenn London eine der teuersten Metropolen weltweit ist - nicht in Ordnung: Solange allerdings internationales Publikum, vor allem aus Nah- und Fernost, diese Preispolitik alimentiert, dürfte sich daran nicht viel ändern. Ganz konkret: Bucht man ein Standarddoppelzimmer (wie in unserem Fall), liegt dieses direkt an der Kensington High Street, und bei gekipptem Fenster kommt man vor Verkehrslärm kaum in den Schlaf. Fragt man nach einem upgrade, also einem DZ mit "park view", kostet das richtig Geld (also hier rd. 60 €) mehr pro Nacht. Dies ist eigentlich eine Unverschämtheit, insbesondere wir bei unserer expedia-Buchung im Winter um ein "ruhiges Zimmer zum Park" gebeten hatten. Wenn dieses also selbst bei Kunden von expedia, dem größten Reisebüro der Welt, ignoriert wird, gibt es für uns keinen Grund mehr, dieses Hotel nochmals zu buchen! Hinzu kommt: Das Zimmer ist recht klein, die Betten sind nicht gerade komfortabel (für jemanden, der "Rücken hat", eine Zumutung!) - die Frage nach einem "mattress topper" an der Rezeption wird zwar freundlich notiert, aber heraus kommt dabei eine Mogelpackung, eines 5-Sterne-Hotels nicht würdig. Das hätte man gerne mal mit Horst Schulze besprochen (dem Mann, der die Ritz Carlton-Hotels zu dem gemacht hat, was sie sind!)
4 out of 5
by A verified traveler from Amsterdam

No free WiFi. Expensive bar

Posted Jul 1, 2015
Beware of you book through Expedia you have not got the free Wifi but you have to pay £5 for an hour or £50 for a full day. Rooms are spacious but not very clean. Beds are good
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

No free internet and no spa facilities.

Posted Jun 24, 2015
If only the hotel had free internet then I would have given it a five star. In today's day and age a hotel without free internet is like a hotel without a TV. Also they have no facilities for the spa. No steam room, no sauna, no hot tub. Not what I expected from this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from roma

elegante e comodissimo

Posted Jun 1, 2015
Pros: signorilità
Cons: wi fi sempre gratuito
Location: ottima
hotel di classe , camera spaziosa , bagno dotato anche di bidet posizione ottimale per visitare la città , fermata principali autobus davanti all'albergo , vasta scelta di ristoranti e bar in pochissime metri
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jun 1, 2015 on Hotels
4 out of 5
Recommended
for Personal Event
by Ephrem T from Nesbyen

opphold alene

Posted May 31, 2015 on Hotels
Fint sted, ok og bo. Litt lytt fra gangen. Ingen støy fra gata.
5 out of 5
Recommended
for Personal Event
by Kristian from Roskilde

Super service

Posted May 23, 2015 on Hotels
Super hotel - service i top og bedste placering tæt på Royal Albert Hall og Kensington Park.