Ratings based on 570 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
by A verified traveler from Toronto
Disappointing in many waysPosted Sep 27, 2015
This was our fifth time in recent years staying at Russ Hill. We were very surprised & not at all pleased to discover on arrival at Gatwick that a shuttle bus no longer runs between airport and hotel. This should be clearly stated on the website, instead of which a reference is still made to a shuttle bus & the cost of the round trip. In fact we were referred to a taxi company and had to pay 18 pounds round trip. We were also not at all pleased to be given a room without a window. I'm surprised building codes permit this. We'll certainly think twice about staying at Russ Hill on our future trips.
by A verified traveler
Overall, an OK place to spend an overnight.Posted Sep 26, 2015
We were initially uncomfortable with the old fashioned building and overwhelmingly circuitous corridors to our room. However, once we'd settled in, the place had something of an old world charm. Our bed was clean and comfortable; the bathroom was clean and the water hot; our evening meal was hot and tasty; car parking was free and checkout in the morning was straightforward. Really, what more could we ask for at the price.
by A verified traveler from Australia
This hotel is too far from any other facilitiesPosted Sep 24, 2015
Location: There is nothing to do close by as the hotel is quite isolated
The hotel is huge and finding the room was like searching in a rabbit warren. The outside of the hotel was very tired looking and old with paint coming off here and there. The breakfast was very ordinary and not worth the money. Unfortunately your a captive audience considering there is no other shops or cafes close by.
by A verified traveler from Southern California, USA
False Advertising / Awful ExperiencePosted Sep 20, 2015
Hotel in the middle of nowhere. No restaurants nearby forcing you to pay outrageous prices at the hotel for breakfast and dinner. Good luck with lunch..their restaurant closes during the day as if on Siesta. The hotel advertised free WiFi but not only is the WiFi available only in the reception area, you get absolutely ZERO network connection in your room! My cell was absolutely useless in my room. No network connection at all, forget about Wifi...you can't even connect to your local provider. The hotel grounds and all the rooms are NON-SMOKING. THEY do not advertise this! You are forced to go outside in the cold in a special smoking area. My room was tiny and cramped and FREEZING! Wall heater did not work at all. Nobody helped me with my luggage nor offerred to. My TV also did not work. I paid for 2 nights at check-in and they would not refund my 2nd night after I chose to leave after the 1st night for a better hotel. Avoid at all costs.
for Everyoneby A verified traveler from Virgil. Ont.
Convenient to the airport!Posted Aug 29, 2015
Pros: Economical and basic.The extra cost meals were very good.lots to eat.
Cons: Nothing really , it is an old hotel and it shows , but for the very low price , is a bargain !
Location: Next to Gatwick airport , which dominates the area.
I needed a basic accommodation near to the Airport and this was economical and had free parking , which is expensive at many hotels in the area.
by A verified traveler
Convenient for the airport.Posted Aug 27, 2015
Ok for one night. Ok for airport needs a update good location and good for airport parking staff are not very welcoming
for Everyoneby A verified traveler from Kent.
Posted Aug 25, 2015
Pros: Friendly staff, clean.
Cons: Free breakfast option & wi-fi in rooms.
Location: Too short a stay to visit.
Friendly staff, very firm bed in a small but clean room. Basic but functional. Wi-fi in lobby only. Great for plane spotters as the approach aircraft pass in front of the hotel. The full buffet breakfast is terrific for an extra 7.50!
by A verified traveler from Midlands
NoisePosted Aug 25, 2015
Pros: Staff in dining room and bar
Cons: Cleaner rooms.
The room was not clean (sink was carcked) and I had to move as the plug outlet started to smoke when I plugged my laptop in. Dinner was fine and staff very polite. Also one of the noisest hotels I have ever stayed in. NEVER AGAIN
by A verified traveler from U K
Russ Hill Hotel Gatwick Scam and DeceptionPosted Aug 19, 2015
Pros: the hotel is cheap, not sure its value for money now due to what happened to me there
Cons: Ventilation and not the toilet type of ventilations in rooms, Proper windows, and maybe £9.99 table fans in all the rooms, proper sound proofing,
If you do book Russ hill Hotel or any of the Britannia Hotels through Expedia (book Now pay later at Hotel) then Russ hill charges your card and there are problems with the Room, Russ hill would try not to give you back the money, Russ hill would tell you to go back to Expedia for the money, even though its not expedia that charged your card. Always insist that Russ Hill refunds you there and then please, because it would be problematic getting the money back this is the 2nd time this has happened to me at Russ Hill Hotel, the first time it was on 14/07/15 when i paid £159 for 3 days, there were problems with the rooms on offer and there were no alternative. Russ Hill Hotel told me that Expedia is the one that would refund because i booked it on expedia (even though it was Russ Hill Hotel that i Paid the Money to). after some days of wrangling, Russ Hill Hotel returned £90 charged me for a day, even though i did not sleep at the hotel because Russ Hill could not offer a decent Room The 2nd time this happened was on 15/08/2015, i paid £92 for 2 days, again there were problems with the rooms on offer, i coudn't stay at the Hotel, Russ told me to go to expedia for the money, Expedia told me differently, Expedia said it was Russ Hill that charged my card, at the time i am writing this i am yet to get my money back from Russ Hill Hotel, Hope this dosent end up in Small claims court
by A verified traveler from Wiltshire
AwfulPosted Aug 17, 2015
Very small rooms with extremely old facilities in poor condition. So dimly lit that we could barely see with electric sockets that came away from the wall when you removed plugs. Avoid at all costs