Dear Ahmad, thank you for taking the time to review your stay. We are delighted that you enjoyed your apartment, and look forward to welcoming you back very soon.

Dear Matthew, thank you for taking the time to review your stay. The fact that you enjoyed your stay enough to want to extend (more than once) suggests that the mark for this review is already very harsh. It is up to you as the guest to make sure that your extension is confirmed, and telling the concierge service (who are responsible for the security and luggage, not reservations) is not the way to explore the possibility of extending your stay especially at 6am in the morning. If you had spoken to our Reception team, who are in the office every day and easily reachable from the phone in your apartment, then they could have advised on the possibilities.On your check-out day, we tried to help you and would have been able to make arrangements to keep you staying with us, but as you had left it so late and we were almost fully booked, another guest had already booked your apartment. You refused to pay the rate offered in order for us to make the necessary movements and therefore decided to leave, but Sanctum made every effort to process an extension for you. After all, why would we want you to leave if it was possible to extend your stay? It would be in both our interests, but we must consider other guests as well.We hope you consider removing this review as you clearly had a good stay up until this point.

Hello Andrew, it's never pleasant reading negative reviews but thankfully I can respond to your baseless comments.Maid service is twice a week, your booking was for 6 nights and you checked in on a Friday so it was either Monday or Tuesday that your maid service was due, I believe you opted for Tuesday and there was a do not disturb sign on your door Monday. We don't offer service on the weekends. Shampoo/Conditioner/Dish washing tablets/bottled water is provided on arrival complimentary, I believe this is clearly advertised online and on our website, most of our families and guests purchase amenities at the local grocery store but if you were purely relying on our small bottles of shampoo/conditioner for your 6 night stay in London you could have called reception and we would have gladly refilled this for you. In fact I will make a note on your next stay to make sure we offer this to you complimentary.

Dear Sumin, thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your apartment, and that it was suitable for your family. We hope to welcome you back very soon.

Dear Svetlana, this review has been left for no other reason than bitterness due to Expedia making a mistake with your booking which caused you to be charged twice. Unfortunately, Expedia have not taken responsibility for this error and refunded you, and as such you have posted a scathing review full of lies to get back at us when we are not the responsible party.None of the issues mentioned were raised during your stay except for the hot water issue, which was fixed immediately by our on-site maintenance team. If there were any further issues, which can happen without warning, we would hope that courteous guests would enlighten us so we can address the issue but we have since tested our hobs, toaster and the dishwasher and all of which work as they should.The house-keeping service was also conducted as usual, twice per week and on set days as per the information stated on Expedia.As displayed on our Expedia page, we give guests limited access to an external health club, and we have no control over their policies regarding children. In any case, we do not state any opening times online regarding the health club, so no misinformation was provided prior to your check-in to mean that your evening was ruined. A manager was called speedily and resolved the situation regarding the vouchers. Regarding what you call 'a disregard for guest satisfaction' because a later check-out could not be offered, we would argue that the opposite is actually true as we are concerned with getting the apartment clean for the next guest by the guaranteed 3pm check-in time. We are sure you would not have been impressed if you were told you could access the apartment at a certain time and were then unable to, and we are not sure why you think you know how busy we were on a BANK HOLIDAY WEEKEND better than us, but wherever you get your information is not credible as we were fully booked and had another guest due to check-in that afternoon. We would argue that it shows your selfish disregard for others that you hold this point against us when any extension of your check-out time is subject to availability.Finally, we'd like to call your own behaviour into question as your party displayed disgusting rudeness upon check-out with a taxi driver who was just trying to assist you with your luggage. This is not the way we conduct ourselves in the UK, and would expect more respect from guests visiting the country. It is not a surprise that you have shown vindictiveness in leaving this review given the manners shown during your stay.Sanctum are more than happy to own up to any rare failure to deliver our normally impeccable service (our review score displays that this is not a common occurrence), and as such we hope that future guests can disregard this review as purely a revenge move due to a dispute between Expedia. It is a shame that Sanctum has to suffer because of this.

Dear Annette, thank you for taking the time to review your stay with us. We are delighted that you appreciate the value for money that we offer, and that your apartment and the location was suitable for your family. We look forward to welcoming you back very soon.

Dear Tat Pui, thank you for taking the time to review your stay with us. We are happy that you enjoyed your stay, and hope to welcome you back very soon.

Dear Matthew, thank you for taking the time to review your stay. We are happy that you enjoyed your stay, and hope to be able to welcome you back very soon so we can push the score up to a 10!

Dear Graham, thank you for taking the time to review your stay with us. We are delighted that you enjoyed the style and cleanliness of our apartments. The sofa bed mattress needs to be thin in order to fold away, but on your next stay we would recommend a larger apartment with full bed and mattress for everybody. We look forward to welcoming you back to stay with us.

thank you, see you back at Sanctum soon

Dear HawaThank you for staying with us at Sanctum, and to respond 1/for fraud protection the passport or the British drivers license is requested from the booker, to make sure someone else’s card is not being used, and unfortunately I cannot respond on Savoy’s security measures. 2/ our website and confirmation clearly states 2 full services per week which includes towel and linen changes, and rubbish collection on daily bases, and extra charges will apply for extra service which you did not agree to. Perhaps on your next stay you should request for the extra services. Respectfully The Sanctum team

Thank you for taking the time to leave a review for your stay. We hope to be able to welcome you back in the near future.

Dear David, thank you for your review. We are happy that our staff made for a pleasant stay, and the location was perfect for you. Regarding the upgraded apartment, you booked a Luxury 3 bedroom apartment. If you check again, the apartment does not list a balcony as one of its features. The Deluxe 3 bedroom apartment has a balcony and 2 bathrooms, whereas the Luxury apartment that you booked has 3 bathrooms but no balcony. I hope that this clears the issue up. If you are satisfied with this explanation, we would be very grateful if you could amend your review to reflect this. We hope to be able to welcome you back to Sanctum in the near future.

Dear Tracy, Thank you for your kind review. We are delighted that you had such an enjoyable stay, and very much look forward to welcoming you back to Sanctum on your next visit to London.

Dear Dr Muhammad, Thank you for your review. We are delighted to hear that our staff delivered a great service for your stay. We look forward to welcoming you back in the future.

Dear Pablo, Thank you for your kind review. We are delighted to hear that the location of our property was suitable for your needs, and that you enjoyed the space and quality of your apartment. We look forward to welcoming you back to Sanctum in the near future.

Dear Jessie, Thank you for your kind review. We pride ourselves on service with a smile, so its great to hear that this made for a great stay. We look forward to welcoming you back to Sanctum in the near future.

Dear Sherain, Thank you for your kind review. We look forward to welcoming you back to Sanctum in the near future.

Thank you for your kind review. We look forward to welcoming you back to Sanctum in the near future!

Dear Lee, Thank you for your kind review. We are delighted to hear that you enjoyed the service provided by our staff, the space of the apartment and the location of our property. We hope to be able to welcome you and your family back to Sanctum in the near future!

Thank you for staying with us. We hope to see you soon.

Good morning Andrew, Thank you for your kind review. We are delighted to hear that your stay with us made for a great visit to London. We hope to be able to welcome you back to Sanctum, your home away from home, very soon.

Dear Omar, Thank you for your kind review. We are overjoyed to hear that you appreciated how the building has been maintained through refurbishments and upgrades, and we hope to be able to welcome you back in the near future, to both our current and future Sanctum properties!

Thank you for your kind review. We hope to be able to welcome you back to Sanctum very soon

Dear Danie, Thank you for your kind review. We hope that your stay with us made up for the disappointment of not being able to stay at your chosen accommodation. We look forward to being able to welcome you back to Sanctum in the near future. Kind regards, Sanctum International

Thank you for your kind review. We are happy to hear that you rate our services so highly, and we will pass these comments on to our reception and house-keeping teams. We hope to be able to welcome you back at Sanctum very soon.

Dear Roy, Thank you for your kind review. We are always striving for perfection in giving our guests the best customer experience, and it is wonderful to see that we have succeeded during your stay. We hope to see you back at Sanctum soon.

Thank you for your review. We hope to see you back at Sanctum soon.

Dear Jason, Thank you for your review, and we are glad you and your family enjoyed Sanctum's hospitality. As for the washer/dryer, it is a 2 in 1 machine and we do provide clothes airers to our guests. Finally, we will make sure that sites advertising our services are clearer on all facilities. We hope to see you back at Sanctum soon. Kind regards, Sanctum International

Thank you for your review. We are happy that you enjoyed your stay, and we hope to see you again in the future!

Thank you for your kind words. We are glad you enjoyed your stay!

Thank you for your review. We are happy that you enjoyed your stay, and we hope to see you again in the future!

Thanks for staying with us Yusuf. See you back soon at Sanctum 'your home away from home'.

Thank you for staying with us at Sanctum. See you back soon.

Hi Diana, Thank you for staying with us and giving us such positive feedback, I will certainly take these on board. As for the balconies, unfortunately as per UK health & safety regulations we were governed by the height restrictions and glass restrictions when constructing the building however on the lower floors you are able to see over the balconies. Hope to see you back soon.

Dear Valued guest, Thank you for staying with us. Yes apartment 35 has the biggest balcony and is one of the nicest one bedroom apartments however on your next stay please request to stay in another apartment on a higher floor. Look forward in seeing you at Sanctum soon again.

Thank you for staying with us. We look forward in welcoming you back at Sanctum soon.

Dear Valued guest, thank you for you review and for staying with us. Sanctum is roughtly 10 minutes away from downtown via the Bakerloo line or 20 minutes via the number 16 bus. We hope you enjoyed your stay and look forward to seeing you soon.

Dear valued guest, thank you for staying with us and giving us a 5 out 5. We hope to see you soon again at Sanctum 'your home away from home'.

Dear Valued guest, thank you for your review and we are very happy that we exceeded your expectations in every way. See you soon again!

Thank you for your lovely comments. We are glad you enjoyed your stay and we look forward to seeing you soon.

Dear Maureen Thank you for your review which has summed up Sanctum; friendly, clean and efficient. We hope to see you, your family & friends soon again at Sanctum ' your home away from home'.

Dear Mr Bassam Jamal, Thank you for taking the time and reviewing us and our response will be as follows. You had booked 7 person apartment on the expedia's website, therefore you could not have had our consent for 8. In any case you then, had your parents join you the next day making the total of occupiers 10. As a tourist when booking online please respect the Terms & Conditions of the service provider. Finally for all our guests and reviewers information we have already refurbished 7th & 1st floors and on October 16th 2017 we will be refurbishing all other floors. Best Wishes, Sanctum International

Dear William, Thanks for your great feedback, we are glad you enjoyed your stay at Sanctum and look forward in seeing you soon again.

Dear Kore, Thank you for your feedback. We hope to welcome you back to Sanctum very soon.

Dear Raj, It was a pleasure having you stay at Sanctum and we look forward in seeing you back at Sanctum Soon.

Dear Guest, we have shown this review to all our staff and they are overwhelmed and happy that you had a great stay. See you back at Sanctum soon.