Ratings based on 371 Verified Reviews

4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, great hotel

Posted May 16, 2017
Great location close to everything , but on a quiet street. Lots of great restaurants and coffee shops nearby. Would stay here again without question.
Comment from Hotel Management
May 22, 2017 by The Team, Hotel Management
We love your super five stars, and it's fabulous to know you enjoyed our super central location! Can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, USA

Great hotel great location

Posted May 7, 2017
❤ this hotel. Great location with great staff. A must stay for shopping, bars and restaurants
Comment from Hotel Management
May 22, 2017 by The Team, Hotel Management
Dear RB, It's absolutely wonderful to hear how much you enjoyed your Sanderson experience! Can't wait to welcome you back again soon. Warmest wishes,
1 out of 5
by A verified traveler from Portsmouth

Posted May 2, 2017
Terrible experience. No turn down service in the room. Asked for fresh towels but they did not provide it. All night on our floor , drunk people were screaming and shouting. Around 4 in the morning the security settled it. There were no tea or coffee facilities in room . It was a waste of 282 pounds. I wish I had booked some other hotel .
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great staff, super helpful and friendly

Posted Apr 7, 2017
Pros: Close to Oxford street (shopping! ) Close to British Museum
Cons: Only thing is if a couple the shower is close to the bed area
Location: Central Location , close to the Tube
Love this place.....excellent gym and Spa as well. Hot bar, good food.
Comment from Hotel Management
Apr 10, 2017 by The Team, Hotel Management
Dear Richard, We couldn't agree more about our super location, and it certainly sounds like you took great advantage of it. It's absolutely fabulous to hear how much you enjoyed your Sanderson experience, and we can't wait to welcome you back again soon. Warmest wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2017
Good location. Modern hotel. The room design makes a lot of the area and space to be unused. Very average break fast. You better have some changes when u check in otherwise the bell boy will make u feel uncomfortable.
Comment from Hotel Management
Apr 3, 2017 by The Team, Hotel Management
We're so pleased you enjoyed our central location, indeed perfect for anything you'd want to see or do in London. We're sorry to hear about your disappointing breakfast and arrival, as these were certainly neither the dining nor the welcome experience we wished you to have, and please rest assured your feedback has been shared with the relevant department managers for further follow up. We hope to have the opportunity to welcome you back in the future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

In good hands.

Posted Mar 14, 2017
Pros: i like that all staff, from check in, housekeeping, the spa, the gym, the check out came across ady to ensure our hotel experience was excellent.
Cons: Nothing
Location: The British Museum is near by. Past Oxford Street new coffee shops, bakeries abound . We walked a great deal.
stayed tobe close to The British museum and Handel Hendrix. The check in anticipated our need for an computer plug. Our room was very appealing. The front doorman sprinted to get a taxi. Your conceriage interviewed us so that we could dine quietlly enjoying Italian across the street. I used the gym while my husband used the spa.. THANKS.
Comment from Hotel Management
Mar 22, 2017 by The Team, Hotel Management
Wow, thank you for taking the time to share your fabulous stay! We're so happy you enjoyed everything about us from our warm, friendly service to our pristine rooms (go Housekeeping!) to our gorgeous spa. And, indeed, our location is the perfect starting point for any London adventure. We're all looking forward to welcoming you back again soon! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

one of my favorite hotels in a large city

Posted Mar 14, 2017
Pros: great staff , great beds , great bar , great fun , your at home in the hotel
Cons: bluetooth music in the room
Location: fantastic area
We always love being there and the staff are so amazingly wonderful , they even helped us out of a jam
Comment from Hotel Management
Mar 14, 2017 by The Team, Hotel Management
Wow thanks for your super words - we're thrilled to be your favourite London hotel. It's always fabulous to have you with us and we can't wait to welcome you back again soon! Warmest wishes,
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Weekend stay in London

Posted Mar 9, 2017
Pros: Staff were so friendly and polite. Rooms was extremely comfortable. Guest bar was very cool.
Cons: Nothing.
Location: Location is walkable to many great neighbourhoods.
Hotel is very trendy. Rooms are modern and minimalist. Good size rooms.
Comment from Hotel Management
Mar 10, 2017 by The Team, Hotel Management
Dear Marie, We're thrilled you had such a super stay with us, and it's wonderful to hear how much you enjoyed our stunning design, our super location, our attentive service, and those delicious cocktails in the bar. See you again soon! Warmest wishes,
5 out of 5
by Andrew

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Andrew, Thank for sharing your five-star experience! See you again soon. The Team
5 out of 5
by Tim

Amazing hotel and super helpful team!

Posted Jan 31, 2017 on Hotels
I booked a standard room for my and my fiancee's anniversary and on arrival we were delighted with the hotels funky design and 'vibeyness'. Our room was great, clean and tidy but we had a slight noise issue and Nigel and Natasha could not have been more helpful. We were immediately upgraded and totally taken care of for the rest of our stay. We really can't recommend this hotel and it's amazing team highly enough.
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear Tim, What a gorgeous stay you had - and a very happy anniversary to you both as well! We're thrilled to hear how much you enjoyed your gorgeous, pristine room, and also how graciously and promptly our fabulous Nigel, Natasha and the team took care of you. Thanks so much for your lovely words and your super recommendation. We're all looking forward to welcoming you back again soon. Warmest wishes, The Team