Ratings based on 387 Verified Reviews

4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from austiin

Fabulous

Posted Sep 9, 2017
What a great find in the most amazing part of London! The room was a work of art with plenty of tooom, something rarely found in London! Highly recommend
Comment from Hotel Management
Sep 11, 2017 by The Team, Hotel Management
We love your review - thank you! Super to know you enjoyed our gorgeous style and our super location. See you again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent base for a stay in the West End

Posted Aug 29, 2017
Pros: It's staff are the best thing about this hotel. They made you feel so welcome and very relaxed.
Location: Great shopping in the West End - only 5 minutes walk to Oxford Street.
The best thing about this hotel is it's staff. They are so friendly and made us feel welcome the minute we walked through the door. The room was spotlessly clean and very modern. The décor of the hotel is very quirky and we loved having cocktails in the Long Bar - would highly recommend this hotel.
Comment from Hotel Management
Aug 30, 2017 by The Team, Hotel Management
Dear Sarah, Just wow! We loved your amazing words - this is exactly what we strive for, and so we're truly thrilled to know you loved your Sanderson experience. We can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Theseguys take customer satisfaction veryseriously

Posted Aug 24, 2017
Pros: Service and customer satisfaction
Cons: Little pricey on mini bar but loved some of the products
Location: Hey its central London , everything you want is out there !
Nothing was to much trouble, brilliant service and warm wonderful people !
Comment from Hotel Management
Aug 25, 2017 by The Team, Hotel Management
Dear PB, Wow, thanks for your amazing words! We're thrilled you felt right at home and marvelously well taken care of - that's what we strive for. We're all looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Stylish and convenient

Posted Jul 4, 2017
Location: Great for dining out, and convenient to the British Museum.
Wow, what a stylish hotel! If you are looking for somewhere unique and fun, as well as convenient, the Sanderson won't disappoint. The moment you step into the lobby, and peer down the Long Bar, you'll know you're in for a special experience. Our room was spacious and comfortable - amenities that you often trade for style, but not at the Sanderson. The hotel location is also unbeatable - within minutes of many popular restaurants and easily within walking distance of major sights like Trafalgar Square and Big Ben.
Comment from Hotel Management
Jul 12, 2017 by The Team, Hotel Management
Dear Mark, Wow, thanks for your amazing review, we really appreciate it! We're thrilled to hear how much you enjoyed our original style, our luxurious bedrooms filled with every comfort, and our very central location. Can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Beautifully decorated hotel in perfect location

Posted May 30, 2017
Pros: Everything!
Cons: Our experience was really perfect but if we could improve one thing it would be the dim lighting in the hallways to the rooms.
Location: The location was perfect. The hotel is within a 5 minute walking distance to Regent and Oxford street.
The Sanderson hotel in London is a beautifully decorated modern hotel. The staff members were helpful, friendly and welcoming. The location of the hotel is really quite perfect! It was within 5 minute walking distance to Regent and Oxford street , where there is a great mix of shops ! We could even walk to the London eye, Westminster ,museums and theaters! We didn't need to use the metro or bus at all! The room was immaculate and pristine. We couldn't ask for a better room! They even gave us a free mobile phone to use during out stay in London! The phone was extremely helpful for navigating our way through London and for local calls and internet in general! We would definitely recommend this hotel to anyone visiting London and hope to return ourselves in the future!
Comment from Hotel Management
May 31, 2017 by The Team, Hotel Management
Dear Mary, Wow - thanks for your super review. It's wonderful to know you loved our gorgeous, luxurious bedrooms, our super central location, and our fabulous Handy Phones! We're thrilled to hear you had such an amazing time with us, and we can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, great hotel

Posted May 16, 2017
Great location close to everything , but on a quiet street. Lots of great restaurants and coffee shops nearby. Would stay here again without question.
Comment from Hotel Management
May 22, 2017 by The Team, Hotel Management
We love your super five stars, and it's fabulous to know you enjoyed our super central location! Can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, USA

Great hotel great location

Posted May 7, 2017
❤ this hotel. Great location with great staff. A must stay for shopping, bars and restaurants
Comment from Hotel Management
May 22, 2017 by The Team, Hotel Management
Dear RB, It's absolutely wonderful to hear how much you enjoyed your Sanderson experience! Can't wait to welcome you back again soon. Warmest wishes,
1 out of 5
by A verified traveler from Portsmouth

Posted May 2, 2017
Terrible experience. No turn down service in the room. Asked for fresh towels but they did not provide it. All night on our floor , drunk people were screaming and shouting. Around 4 in the morning the security settled it. There were no tea or coffee facilities in room . It was a waste of 282 pounds. I wish I had booked some other hotel .
Comment from Hotel Management
May 22, 2017 by Indira/Front Of House Manager, Hotel Management
Thank you for your recent stay here at Sanderson. It was unfortunate that we could not spend more time to discuss your stay with us, however it was a pleasure meeting you, though for a short while. First of all, allow me to extend our sincerest apologies for the experience you had. We at Sanderson always strive to ensure that all our guests leave the hotel satisfied, I am sorry that on this occasion it was not the case. After having investigated the comments, it was reported that initially the turn down service had been refused. Our housekeeping team then went up to the room after it had been reported to reception that it was not done, and ensured that the room was turned down. I also would like to apologize on behalf of other guests that were loud during the night. We have a 24hour security on site to ensure that such cases are always monitored and managed accordingly. This has been a long public holiday weekend, hence the demand for rooms have been exceptional with all hotels being full the last few days. I am sorry that this had somehow affected your overall experience and hope that this will not deter your from returning back to us. Please do contact me directly prior to your booking a hotel so that I can make all necessary arrangements. Thank you for staying with us and I look forward to hearing from you Yours sincerely,
5 out of 5
by Tracy

Loved it!

Posted May 1, 2017 on Hotels
Modern, stylish & contemporary, yet comfortable. The Sanderson is in a great location in Fitzrovia/Soho with so much to do....we tried to spend some time in our room which was amazing. Loved the decor, space, fixtures - even the cool arty weights that were on the wall. We'll definitely come back!
Comment from Hotel Management
May 22, 2017 by St Martins Lane, Hotel Management
Dear Tracy, We couldn't agree more about our super location - perfect for everything you'd ever want to see or do in London. It's also wonderful to know that you enjoyed our gorgeous, luxurious rooms, filled with every comfort and then some! Can't wait to welcome you back again soon. Warmest wishes, The Team
5 out of 5
by Reuven

Posted Apr 28, 2017 on Hotels
Comment from Hotel Management
May 2, 2017 by St Martins Lane, Hotel Management
Dear Reuven, Thanks for your super five stars - much appreciated! Hope to welcome you back again soon. Warmest wishes, The Team