Ratings based on 361 Verified Reviews

4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

In good hands.

Posted Mar 14, 2017
Pros: i like that all staff, from check in, housekeeping, the spa, the gym, the check out came across ady to ensure our hotel experience was excellent.
Cons: Nothing
Location: The British Museum is near by. Past Oxford Street new coffee shops, bakeries abound . We walked a great deal.
stayed tobe close to The British museum and Handel Hendrix. The check in anticipated our need for an computer plug. Our room was very appealing. The front doorman sprinted to get a taxi. Your conceriage interviewed us so that we could dine quietlly enjoying Italian across the street. I used the gym while my husband used the spa.. THANKS.
Comment from Hotel Management
Mar 22, 2017 by The Team, Hotel Management
Wow, thank you for taking the time to share your fabulous stay! We're so happy you enjoyed everything about us from our warm, friendly service to our pristine rooms (go Housekeeping!) to our gorgeous spa. And, indeed, our location is the perfect starting point for any London adventure. We're all looking forward to welcoming you back again soon! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

one of my favorite hotels in a large city

Posted Mar 14, 2017
Pros: great staff , great beds , great bar , great fun , your at home in the hotel
Cons: bluetooth music in the room
Location: fantastic area
We always love being there and the staff are so amazingly wonderful , they even helped us out of a jam
Comment from Hotel Management
Mar 14, 2017 by The Team, Hotel Management
Wow thanks for your super words - we're thrilled to be your favourite London hotel. It's always fabulous to have you with us and we can't wait to welcome you back again soon! Warmest wishes,
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Weekend stay in London

Posted Mar 9, 2017
Pros: Staff were so friendly and polite. Rooms was extremely comfortable. Guest bar was very cool.
Cons: Nothing.
Location: Location is walkable to many great neighbourhoods.
Hotel is very trendy. Rooms are modern and minimalist. Good size rooms.
Comment from Hotel Management
Mar 10, 2017 by The Team, Hotel Management
Dear Marie, We're thrilled you had such a super stay with us, and it's wonderful to hear how much you enjoyed our stunning design, our super location, our attentive service, and those delicious cocktails in the bar. See you again soon! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
The staff couldn't do more to make our stay perfect. We were given upgrade to a deluxe room which was lovely. The room and hotel itself are immaculate and they really do focus on the little things - attention to detail is clear with everything they offer in the rooms. Thsnk you for such a lovely stay!
Comment from Hotel Management
Jan 30, 2017 by The Team, Hotel Management
What a wonderful stay you had - thanks very much for sharing! We're thrilled everyone took such lovely care of you, and it's great to know you enjoyed our gorgeous Deluxe room. Can't wait to welcome you back again soon. Very best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2017
Good experience. Only issue was that there was no concierge on duty during the evening which was very frustrating. All in all though, I was very happy.
Comment from Hotel Management
Jan 30, 2017 by The Team, Hotel Management
Thanks for sharing your Sanderson experience. We're sorry for your frustration regarding no Concierge on duty in the evening - your comments have been shared with the relevant managers for their further follow up. We're delighted you enjoyed your stay with us overall, and look forward to welcoming you back again in the future. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel. Close to high streets.

Posted Dec 10, 2016
My one complaint would be how busy Oxford Street is, but that's out of anyone's control. There's a sainsburys right down the street and a plethora or restaurants and shopping near by. The room was gorgeous and access to the spa is free for hotel guests. I'll definitely be back.
Comment from Hotel Management
Dec 16, 2016 by The Team, Hotel Management
Dear Ash, Many thanks for your super comments - we're happy you enjoyed our location, just of buzzing Oxford Street and other amazing shops and restaurants! So glad you enjoyed our lovely bedrooms and indulgent spa. Looking forward to welcoming you back again soon. Warmest wishes,
4 out of 5
by A verified traveler

Decent hotel in London

Posted Dec 9, 2016 on Hotels
Decent hotel near Oxford circus and Covent Garden.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thanks very much for your review and for highlighting our very central location! Warm regards, The Team
5 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thanks for your super five stars! Looking forward to welcoming you back soon. Warm regards, The Team
3 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
The reception are pleasant enough but nothing special. The hotel exterior is quite dated and needs a good clean. For the price per room you would think they could afford a window cleaner
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
Thank you for your feedback from your recent stay with us. We hope to welcome you back again in the future. Warm regards, The Team
5 out of 5
by A verified traveler

Great Boutique Hotel Experience.

Posted Sep 22, 2016 on Hotels
It was a great experience. I am going again.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
We're delighted that you had such a wonderful experience with us and can't wait to welcome you back again soon. Warmest wishes, The Team