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Reviews of Sheraton Grand London Park Lane

5 out of 5
Sheraton Grand London Park Lane
Piccadilly, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 434 reviews" "
Rating 8 - Good. 126 out of 434 reviews" "
Rating 6 - Okay. 48 out of 434 reviews" "
Rating 4 - Poor. 25 out of 434 reviews" "
Rating 2 - Terrible. 11 out of 434 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good. I left valuables in the safe and they were quick to contact me so I could return.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
London has many oustanding hotels. I stay at the Sheraton Grand Park Lane because of the people. The staff is exceptional, courteous, and very knowledgeable. I would recommend the hotel to both business travelers and vacationeers without hesitation.
Stayed 6 nights in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff is exceptional.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Friendly and attentive staff. Excellent location.
Stayed 3 nights in Jan 2024

4/10 Poor

Tuthier

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service was really poor, except for the car park attendant! Not a world class hotel but perhaps typically English with unbothered lazy staff. We wanted a cup of coffee and we were told to go from one restaurant to another, to only be told in the 3rd place that the coffee machine had broken down.
Stayed 1 night in Dec 2023

8/10 Good

Rashed

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2023

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much to the wonderful team at the Sheraton Grand who made my wife’s ‘big’ birthday weekend celebrations so enjoyable for us and our two children. The beautiful bottle of champagne and card from the staff when we got into the room was a lovely touch which showed us how we’d absolutely made the right decision to return for such a special weekend. Thank you so much, we’ll never forget our experience this weekend.
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was excellent - the Bellmen, dining staff, reception staff and concierge did EVERYTHING possible to make our stay special. Location is convenient with shopping and dining within walking distance. A bit pricey but I would definitely return.
Stayed 1 night in Nov 2023

10/10 Excellent

HUDA

Stayed 4 nights in Oct 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful.
Stayed 4 nights in Oct 2023

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ❤️🙏
Stayed 1 night in Sep 2023

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Daiga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

MUHAMMAD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room size was small and the photos made it look bigger. The shower door did not seal properly so the water leaked into the washbasin area though we did not complain about this as we were there just for 2 nights. Overall pleased as location is excellent
Stayed 2 nights in Aug 2023

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service
Stayed 6 nights in Aug 2023
Response from Margherita Bollino on Aug 29, 2023
Dear Gene,Thank you for choosing the Sheraton Grand Park Lane for your trip in LondonWe are extremely delighted of the score givenWe hope to see you back in our property should your travels will bring you back to LondonKind regards,

10/10 Excellent

ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Sheraton!
Superb hotel, staff and location - rooms are gorgeous! Highly recommended 👍
Stayed 2 nights in Aug 2023
Response from Margherita Bollino on Aug 29, 2023
Dear Ken,Thank you for choosing the Sheraton Grand Park Lane for your trip in LondonWe are glad you have enjoyed our service and indeed, the hotel has a great location close to the main attractions!We hope to see you back in our property should your travels will bring you back to LondonKind regards,

8/10 Good

Abeer, Oak Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Margherita Bollino on Aug 29, 2023
Dear Abeer,Thank you for taking your time to review your experience with us.We are pleased with the score given and should you like to provide further feedback on your experience, do not hesitate to let us knowI hope your travels will bring you back to another stay with us at the Sheraton Grand

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Jul 2023
Response from Margherita Bollino on Aug 29, 2023
Dear Pedro,Thank you for taking the time to review your recent stay with us at the Sheraton Grand London Park Lane.We are delighted to hear you have enjoyed your time with us!Should you travels bring you back to London, we hope we will have the pleasure to have you again at the property Regards,

10/10 Excellent

Mark

Stayed 4 nights in Jul 2023
Response from Margherita Bollino on Aug 29, 2023
Dear Mark,Thank you for taking your time to review your experience with us!We hope to see you back soon at the property should your travels bring you back to LondonRegards,

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good
Stayed 2 nights in Jun 2023

2/10 Terrible

RICHARD

Traveled with family and small children
Disliked: Staff & service
We prepaid for two rooms, neither was available when we arrived. We had to find another property to stay at for the duration of our stay. No refund was issued for the unavailable rooms
Stayed 3 nights in Jun 2023

10/10 Excellent

Tracy, AUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at this hotel. Great location, great service, comfortable beds! What else can you ask…
Stayed 1 night in Jun 2023

6/10 Okay

Vladislav

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
at the reception they didn’t serve us well - they saw that we were with a small child and gave a room next to the elevator it was very noisy, they didn’t say that it was included, but in general the hotel is excellent, the location is perfect
Stayed 3 nights in May 2023

2/10 Terrible

REBECCA

Stayed 1 night in May 2023

8/10 Good

bum

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in May 2023

8/10 Good

Desiree, San Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Few amenities for the bathroom. Poor lightning in the bathroom. Sockets for the electronic chargerrs were a little old and not up to date
Stayed 3 nights in May 2023

10/10 Excellent

kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realty excellent experience
Stayed 3 nights in May 2023

10/10 Excellent

Vicki

Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and location
Great breakfast and location
Stayed 5 nights in Feb 2023

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable everywhere. Close to restaurants, pubs and top attractions.
Stayed 6 nights in Mar 2023

4/10 Poor

Neeta

Traveled with family
Disliked: Room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Stickford

Stayed 1 night in Mar 2023

8/10 Good

Jacquy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

RENEE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location ! Service and food
Stayed 4 nights in Feb 2023

8/10 Good

NASSIR

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pity about the bathroom
Only thing that was disappointing was the bathroom. No heating. Very little water pressure.
Stayed 4 nights in Nov 2022

10/10 Excellent

Siew Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent. Service is outstanding.
Stayed 3 nights in Nov 2022

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to see elevators running more efficiently.
Stayed 3 nights in Nov 2022

6/10 Okay

Clive

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. All personnel polite and helpful. It’s an older building so room configuration can seem a bit unique. Club lounge is worth the upgrade. Two negatives are the hotel has issue with wifi. Apparently an ongoing issue. The second is Water pressure is very low.
Stayed 2 nights in Oct 2022

8/10 Good

Christopher

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Joan

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Location, Location, Location
Great Hotel and great location
Stayed 4 nights in Oct 2022

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth it!
Stayed 4 nights in Sep 2022

6/10 Okay

Mailin

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022

8/10 Good

Pooja

Liked: Cleanliness, staff & service
Lack of help in emergency
The room was small. I don’t as expecting a bigger room. Front desk could be more helpful. Also Hotels.com team Sid not help me with cancellations when I had a medical emergency. Neither did the hotel help. It was very stressful to deal with both.
Stayed 7 nights in Sep 2022

8/10 Good

Fergal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central hotel.
Great location and good service. Bit expensive but it is central London.
Stayed 1 night in Sep 2022

4/10 Poor

ross

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Service at reception especially was awful
Stayed 2 nights in Aug 2022

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Wonderful staff.
Stayed 6 nights in Jun 2022

4/10 Poor

Fadi, nicholasville

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff are great, the lobby is nice however the room and especially the bathroom are very old and outdated
Stayed 2 nights in Jun 2022