Ratings based on 554 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from York. U.K.

Excellent location. London sights etc. very close.

Posted Dec 28, 2016
Pros: Location, ambiance and efficient staff from doorman to desk.
Cons: See our note re experience.
Location: Great for Regent St. , Leicester Square, Trafalgar Square. And
Very enjoyable stay. Small issues to report as follows :- Shaving mirror too low for comfort. Mirror would be good over the desk, for ladies to make up etc. and dry hair after washing. T.V. picture was foggy, and remote control did not function because the receptor was covered by heavy curtains. ( Relocate T.V.)
Comment from Hotel Management
Dec 29, 2016 by Nicolas, Hotel Management
Dear Roy, I thank you for your feedback. With regards to a socket to do your hair you have one just by the desk in the bedroom. I am sorry for the TV. Please rest assured that this does not reflect our normal standards. I will therefore take the appropriate measures in order to avoid any future re-occurrence. On the other hand I am really glad to hear that you love our high standards of services. We look forward to your next visits. Meanwhile I wish you a wonderful year 2017! A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
This hotel is located in a great location. Easy access to shopping, restaurants, and sites of London.
Comment from Hotel Management
Dec 29, 2016 by Nicolas, Hotel Management
Dear guest, I thank you for your positive feedback. I am glad to read that you have loved our central yet quiet location. We look forward to your next visits. Meanwhile I wish you a wonderful year 2017! A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

Mayfair quality, shopping and theater convenience

Posted Dec 4, 2016
Second visit to this hotel after multiple stays at a number of other small to large London hostelries; this one is among the top three in every respect.
Comment from Hotel Management
Dec 6, 2016 by Nicolas, Hotel Management
Dear John, I thank you for this very positive feedback. I am really glad to hear that we are among your favourite hotels in London. We then look forward to welcoming you back again and again. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Posted Nov 25, 2016
Warm and friendly staff. Great location. Very comfortable bed. Very quiet. Never heard others in the halls. Well equipped gym.
Comment from Hotel Management
Nov 25, 2016 by Nicolas, Hotel Management
Dear Monique, Thank you so much for this wonderful feedback. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh, Saudi Arabia

This is third time we stay at this hotel.

Posted Nov 2, 2016
Pros: Very convenient location. Helpful staff. Excellent breakfast choices at reasonable prices. Adequately sized rooms for London.
Cons: There was nothing to complain about on all of our stays.
Comment from Hotel Management
Nov 22, 2016 by Nicolas, Hotel Management
Dear Saleh, I am really glad to read that you have had a fantastic experience at Sofitel London St James. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from israel

Great hotel

Posted Sep 29, 2016
Great hotel Very good facilities A smal room Very good breakfast Nice gym Great location
Comment from Hotel Management
Oct 10, 2016 by Nicolas, Hotel Management
Dear guest, I am glad to hear that you have very much enjoyed your stay at Sofitel London St James. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Sep 23, 2016
Very nice and confortable sofitel in London. I ll come back.
Comment from Hotel Management
Oct 10, 2016 by Nicolas, Hotel Management
Dear guest, I thank you for your positive feedback. I am really glad to read that you will be coming back. This is our utmost reward. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Sep 1, 2016
We had a wonderful stay at the St. James London Sofitel Hotel. The hotel itself is well appointed in French decor. The staff are so welcoming & professional, you feel valued like you're a celebrity. The restaurant & bar are swanky too! Good value for the expense. Negatives are that in keeping with major metropolitan area/century old retrofitted building, ex. the shower is tiny & there are some occasional challenges thereof. That said I would totally stay there again. Staff, wifi & location made it ideal!
Comment from Hotel Management
Sep 4, 2016 by Nicolas, Hotel Management
Dear guests, I am overwhelmed with joy with such positive feedback! Thank you for that! We look forward to welcoming you back with our undivided attention. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from ma

Elegant Hotel

Posted Aug 29, 2016
Elegant Hotel in central location. The staff was helpful at every turn. Sophisticated bar and restaurant in lobby . Comfortable rooms with every amenity.
Comment from Hotel Management
Aug 30, 2016 by Nicolas, Hotel Management
Dear guest, I am really pleased to read that you have loved your stay at Sofitel London St James. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Lovely hotel in a great neighborhood

Posted Aug 28, 2016
This lovely hotel is centrally located and close to the tube, Piccadilly, restaurants, west end theater, Buckingham palace, and Trafalgar Square. Attentive staff and a lovely lounge off of the lobby. We will be repeat customers.
Comment from Hotel Management
Aug 30, 2016 by Nicolas, Hotel Management
Dear BDW, You willing to come back is our utmost reward. We look forward to welcoming you back with our undivided attention in our central yet quiet hotel. A bientot. Nicolas Pesty General Manager Sofitel London St James