Ratings based on 1,153 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 29, 2016
Great location, very good service. Breakfast was very good.
5 out of 5
by A verified traveler

in the middle of london, great position

Posted Jul 25, 2016
Cons: room was great very comfortable, shower doors did not work well as floor was always wet
we were in London just 2 days , so perfect for us..close to the Park, Palace and St James.
Comment from Hotel Management
Jul 26, 2016 by Nicolas, Hotel Management
Dear guest, Thank you for your feedback. I am surprised with your comment about the shower as we have changed our shower doors. Sorry for the inconvenience caused and I look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James
4 out of 5
by A verified traveler from HK

Nice hotel good location

Posted Jul 23, 2016
Nice hotel good location. Clean room. Helpful staff. Comfort bed. Delicious breakfast. We came to London twice a year. This is the must we pick. We will stay again.
Comment from Hotel Management
by Nicolas, Hotel Management
Dear guest, I am really glad to hear that we are consistent in providing high standards of service. I look forward to welcoming you back with our undivided attention. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
by A verified traveler from chicago

Well located high quality hotel

Posted Jul 22, 2016
Pros: Lobby, bar, comfortable room.
Location: Easy walk to shopping and restaurants.
Excellent experience from landing travel weary to final checkout.
Comment from Hotel Management
Jul 22, 2016 by Nicolas, Hotel Management
Dear Ron, I am really happy to read that we have exceeded your expectations with regards to high standards of service. I look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
4 out of 5
by A verified traveler

Posted Jun 13, 2016
Pros: Very nice boutique feel and great location. Cleanliness is consistently good.
Cons: If you book through anyone other than directly with the hotel they treat your stays as seemingly less important or with less respect.
Location: Fantastic location!
Fantastic location. Was allocated one of the smaller rooms in the hotel and it was a bit tight, but otherwise always enjoy the locale of this hotel to everything else in the surrounding neighborhood.
Comment from Hotel Management
Jun 16, 2016 by Nicolas, Hotel Management
Dear guest, I thank you for your feedback. I would like to take this opportunity to highlight that we treat all our guests equally as we value each and every single one of them. We genuinely care for them and respectfully look after them. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
by A verified traveler from 日本

快適な滞在!

Posted Jun 8, 2016
Pros: 豪華過ぎず、インテリアも趣味がいい。
Cons: バスタブが滑りやすい。
Location: ナショナルギャラリーはすぐ近く。 朝ご飯の調達も近くにおいしい所があり、とても便利。 夜のコンサート帰りも徒歩でラクラク。
ほどよい広さ、感じの良い雰囲気、申し分のない設備、スタッフの細やかで親切な対応。 印象的!立地が良く、疲れずに滞在を楽しむことができました。 コーヒー党も紅茶党も満足できます。大きなポットもあり、持参のインスタント食品も 役立ちました。6泊しましたが、リラックスして過ごせました。
Comment from Hotel Management
Jun 17, 2016 by Nicolas , Hotel Management
Dear guest, I thank you for your positive feedback and I am happy to read that you have had a very enjoyable experience with us. I look forward to your next visits. A bientot. Nicolas Pesty General Manager
5 out of 5
by A verified traveler from Wien

Sehr schönes Hotel gleich beim Piccadilly Circus

Posted May 30, 2016
Pros: Die zentrale Lage, das schöne Badezimmer und das gute Frühstück.
Location: Keine 5 Minuten vom Piccadilly Circus und somit direkt im Stadtzentrum.
Das Hotel ist in einem sehr schönen alten Gebäude, liebevoll auf den neuesten Stand gebracht. Das Personal beim Check-In war sehr zuvorkommend, es gab sogar ein Getränk als Willkommensgruß. Die Lage ist perfekt, keine 5 Minuten vom Piccadilly Circus gelegen. Das Zimmer war groß genug, sehr gut ausgestattet mit Blick auf die Straße Richtung Buckingham Palace. Das Bad war traumhaft mit Regendusche und Wanne. Sehr gut war auch das Frühstück, reichlich mit allem erdenklichen, und speziell das Personal war besonders freundlich und nett.
Comment from Hotel Management
Jun 6, 2016 by Nicolas, Hotel Management
Dear Thomas, I thank you for such complimenting feedback! Your entire satisfaction is our utmost reward. We look forward to welcoming you back with our undivided attention in our central yet quiet hotel. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
by A verified traveler from Philadelphia, USA

Good location in London

Posted May 24, 2016
Pros: Location, interior and fresh flower in the lobby.
Cons: Bigger standard room!
Location: National Gallery of Art and National Portrait gallery. British Museum and Tate Modern are in 20-30 min walking distance. Good way to explore London!
Major attractions are in walking distance. Staffs are extremely nice and room is very clean and well maintained. Rood smells good!
Comment from Hotel Management
May 26, 2016 by Nicolas, Hotel Management
Dear Kate, Thank you for rating your experience at Sofitel London St James 5 out of 5! This is our utmost reward. We look forward to welcoming you back. A bientot. Nicolas Pesty GM Sofitel London St James
5 out of 5
by A verified traveler from 東京

高級感を感じられるサービスの良さ

Posted May 14, 2016
Pros: 滞在中の二日ほど朝早く出かけたのですが、朝食をエキストラ料金なしで、ルームサービスにしてくれました。24時間デリバリーOKなので、6時から食べてでかけることができました。
Cons: 特にありません。しいて言えば、バスタブのシャワーのはね防止用のガラス戸の幅が狭く、お湯がはねやすいかもしれません。
Location: テムズ川の夜景見物、ナショナルヒャラリー、ミュージカル鑑賞からブランドショップでの買い物まで、全て徒歩で行けました。地下鉄の駅もピカデリーサーカスとエンバンクメントまで徒歩5分と便利です。
ピカデリーサーカスから徒歩5分。観光の拠点として大変便利な場所にあります。スタッフも親切でいろいろと相談にのってくれました。滞在中に誕生日を迎えたのですが、部屋にチョコレートケーキとカードが届いていて感激しました。朝食も出発時間に応じてルームサービスに変更してくれたので全日しっかり朝食を食べて出かけることができました。もちろんレストランでの朝食の対応も良く、快適でした。部屋は32平方メートルあり十分広く、掃除もゆきとどいていました。帰途はヒースローまでブラックキャブを予約してもらいましたが、75ポンド一律料金でした。
Comment from Hotel Management
May 20, 2016 by Nicolas, Hotel Management
Dear guests, I thank you very much for this very positive feedback. As a matter of fact we look into every detail to have our guests have magnifique moments at Sofitel London St James. I look forward to welcoming you back. A bientot. Nicolas Pesty GM Sofitel London St James
5 out of 5
by A verified traveler from Montreal

Personnel attentionné et hôtel très bien situé !

Posted May 12, 2016
Pros: Le service impeccable
Cons: Rien
Location: Trafalgar Square, Covent Gardens, Big Ben, London Eye, Buckingham Palace et plus: tout est à proximité !
Le service est surprenant d'autant plus qu'une bonne partie du staff parle français. La localisation de l'hôtel est idéal, tout près de Trafalgar Square et de Buckingham Palace. Le restaurant The Balcon est excellent.
Comment from Hotel Management
May 16, 2016 by Nicolas, Hotel Management
Cher Socrate, Je vous remercie pour ce merveilleux commentaire! Je suis vraiment tres heureux de lire que nous vous avons conquis par nos prestations de service de haute qualite. Nous esperons avoir le plaisir de vous accueillir a nouveau tres prochainement. Tres cordialement. Nicolas Pesty Directeur General Sofitel London St James