Ratings based on 1,095 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler

Lage, Lage, Lage ...

Posted Feb 9, 2016
Wir waren in dem Hotel für ein verlängertes Wochenende im Februar. Die Lage des Hotels ist großartig, wenn man die Nähe zu einigen touristischen Highlights schätzt. Vieles kann man zu Fuss erreichen und wenn nicht, sind zwei U-Bahn-Stationen in unmittelbarer Nähe. Man erreicht so einfach alles in kürzester Zeit. Auch die Buslinien ab Trafalgar Square sind eine gute Alternative z.B. am Abend. Das Frühstück im Hotel ist gut, aber teuer. Auch die Bar ist nett und ebenfalls in der obersten Preiskategorie. Dafür gibt es in der Umgebung aber so viele Alternativen (auch zum Frühstücken!), dass dies kein Nachteil des Hotels an sich ist. Wir hatten zwar ein Superior-Zimmer, jedoch mit Blick in den dunklen Hinterhof. Auch die Einrichtung des Zimmers hat enttäuscht, die Möglichkeiten, den Koffer auszuräumen (2 Personen - 3 Tage), ist ziemlich limitiert. In einem 5-Sterne-Hotel haben wir das auch schon besser gelöst gesehen. Und das man noch nicht einmal eine Möglichkeit hat, die nassen Mäntel außerhalb des kleinen Kleiderschranks aufzuhängen, ist wirklich ärgerlich.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Option.

Posted Feb 8, 2016
Excelent location,Great Service and very instalations...
Comment from Hotel Management
Feb 8, 2016 by Nicolas, Hotel Management
Dear guest, Thank you very much for complimenting our high standards of service. We look forward to your next visits. A bientot. Nicolas Pesty GM Sofitel London St James
4 out of 5
by A verified traveler

nice hotel but could be better

Posted Jan 19, 2016
Didn't get what I booked , hold in a towel dust on the table by the sofa , white mark on the mirror. Helpful receptionist who wanted me £500 to move a room. Breakfast was good with plenty of choice. Very good location. Room service did get in how room to pick up a tray at 10am when we were fast sleep. Really !!! Maybe it wasn't a day . I will see if I will stay there again
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Wonderful!

Posted Jan 18, 2016
We had such a lovely experience at Sofitel London St. James. The location is truly perfect for a week for sightseeing in London. The staff was so wonderful and helpful, and we received complimentary welcome treats as well as a special dessert sent to the room for my birthday. The queen bed room was a bit small, but it was still very clean and comfortable with many amenities. Highly recommended!
Comment from Hotel Management
Jan 19, 2016 by Nicolas, Hotel Management
Dear Katie, Thank you for letting us know about your wonderful experience at Sofitel London St James. As a matter of fact we love to pamper all our guests. We look forward to welcoming you back. A bientot. Nicolas Pesty GM Sofitel London St James
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2016
Sehr angenehmer Aufenthalt mit nettem Personal !! Leider kein deutschsprachiges Personal, sonst nichts zu bemängeln
Comment from Hotel Management
Jan 11, 2016 by Nicolas, Hotel Management
Dear guest, Thank you for your excellent feedback! We are glad to read that you have very much enjoyed your stay. We look forward to your next visits. A bientot. Nicolas Pesty GM Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

EXCELLENT HOTEL--GREAT LOCATION

Posted Jan 6, 2016
THE HOTEL WAS IMMACULATE FROM THE LOBBY TO THE ROOM TO THE BATHROOMS. I INSPECT THE BATHROOMS AND ROOM UPON ARRIVAL VERY CLOSELY. HOTEL HAS TURNDOWN SERVICE EVERY NIGHT. VERY PROFESSIONAL STAFF. IT IS PRICEY-BUT YOU GET WHAT YOU PAY FOR. ONE WORD OF ADVICE, PAY FOR THE NEXT HIGHER ROOM RATE, THE CHEAPEST ROOMS ARE WALK IN CLOSETS, FOR 96 EURO, THE UPGRADE IS WORTH IT.
Comment from Hotel Management
Jan 8, 2016 by Nicolas, Hotel Management
Dear guest, I thank you for your positive feedback. I am glad to read that you have felt extremely comfortable all throughout the hotel. We look forward to your next visits. A bientot. Nicolas Pesty GM Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Beautiful hotel in excellent location

Posted Jan 6, 2016
From the minute we arrived to the moment we checked out the staff and hotel were amazing! They treated us as individuals and we felt special! The staff was so attentive to every need and the hotel and our room was clean and nicely appointed!
Comment from Hotel Management
Jan 8, 2016 by Nicolas, Hotel Management
Dear Fran, I thank you for pointing out our genuine, high standards of service. This is our utmost reward. We look forward to welcoming you back. A bientot. Nicolas Pesty GM Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Trés bien placé. Excellent accueil, parfait.

Posted Jan 5, 2016
Très bel établissement. Service parfait. Personnel disponible et très attentionné.
Comment from Hotel Management
Jan 8, 2016 by Nicolas, Hotel Management
Chere Alison, Je vous remercie pour ce merveilleux descriptif de nos prestations de service de haute qualite. A tres bientot je l'espere. Nicolas Pesty DG Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2015
Close to shopping, transportation, and cultural sites. Excellent service from the staff - friendly and attentive.
Comment from Hotel Management
Dec 16, 2015 by Nicolas, Hotel Management
Dear guest, Thank you for complimenting our "excellent service" as we genuinely strive to provide high standards of service. We look forward to welcoming you back to our central yet quiet hotel. A bientot. Nicolas Pesty GM Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

luxury hotel with a great location

Posted Nov 26, 2015
Pros: the gracious hospitality of the staff
Cons: we just missed seeing the Christmas decorations! - wouldn't change a thing!
Location: Piccadilly Circus, shopping at Harrod's, London by Night bus tour, Big Ben, Westminster Abby, the British Museum, London Theatre, and the London Eye!
beautiful hotel, gracious hospitality, lovely room and a wonderful location in the Westside of London
Comment from Hotel Management
Nov 30, 2015 by Nicolas, Hotel Management
Dear Madam, Thank you so much for this wonderful feedback! We look forward to welcoming you back with our undivided attention in our centrally located hotel. A bientot. Nicolas Pesty GM Sofitel London St James