Ratings based on 1,026 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from sf

Very good location!

Posted Aug 28, 2015
Very good location! Walking distance to Buckingham Palace, Trafalgar, London Eye, Big Ben and Piccadily Circle!
Comment from EPC
Aug 30, 2015 by Nicolas, EPC
Dear guest, I am glad to read that you have very much enjoyed our central yet quiet location on Waterloo Place. We look forward to welcoming you back. With my best regards. A bientot. Nicolas Pesty General Manager Sofitel London St James
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Not quite Sofitel standard

Posted Aug 26, 2015
Pros: Excellent location. Generally good standard of accommodation Nice bar. Recommended due to location.
Cons: See comments re "the little things". Maybe Sofitel should send their staff to Sofitel In Dubai to see how personal service should really be done!
Location: All of West End and London generally
Check in pleasant enough. Key Cards issued didn't work. Time taken to get replacements. One towel only in room. Room clean and comfortable generally. No personal fridge, auto mini-bar only. Little in way of glassware etc. Two, yes, two sachets of coffee. Continual requests for some extra coffee confused staff who kept insisting we had a Nespresso Machine in room and didn't need them. Next day key cards again failed. More rigmarole. Cheap, nasty iron and board. Check-out perfunctory and unpleasant. Two local phone calls 9 GB Pounds.... All in all, lacking in any real personal touch, and at around $600.00 night, really not good enough. Porters/Concierge good. Bar staff good, nice bar. Location, excellent. Value for money - just satisfactory.
4 out of 5
by A verified traveler

Posted Aug 25, 2015
Great location but dark, tiny rooms, very slow to no internet so best if you just want to do sightseeing in London and be out all day
Comment from EPC
Aug 29, 2015 by Nicolas, EPC
Dear guest, I thank you for your feedback. I am sorry to hear that you disliked the room type you have booked. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Sofitel St. James London

Posted Aug 24, 2015
This was by far the nicest hotel I have ever stayed in. The staff were just wonderful. They were attentive to our every needs. The rooms were very comfortable with excellent amenities. The location was superb. The tube was very close by and easily accessible. I would highly recommend this hotel to everyone interested in spending time in London.
Comment from EPC
Aug 28, 2015 by Nicolas, EPC
Dear guest, Thank you for your superb feedback! Thank you for pointing out our attentiveness to each and every of your needs as this attention to details is what we aim for. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Londres

sourire, calme et aide à tout les instants parfait

Posted Aug 23, 2015
Pros: La chambre, le petit déjeuner, l'odeur du hall, la discrétion et à la fois la présence parfaite du personnel prête à répondre à nos moindres besoins.
Cons: Nous dirions le matelas un peu trop mou, mais ce n'est qu'un goût personnel, rien à redire vraiment...
Location: Centre ville de Londres à quelques minutes à pied de Big Ben, la Tamise, Buckingam Palace, les quartiers de commerce, les stations de métro, musées...
Accueillis avec un sourire, une boisson offerte, accompagnés par un réceptionniste parlant notre langue sans en faire la demande (notre accent a eu raison de nous), une parfaite clarté des explications et des conseils sur la ville à visiter sans pression de vente ou autre, une aide pour monter les bagages sans demander, bref le luxe et le respect du client étaient là ! Nous avons séjourné à Londres du lundi au vendredi, donc quatre nuits. La chambre spacieuse et la salle de bains équipée et agréable nous ont comblé, ainsi que le restaurant le balcon où le petit déjeuner (choix et qualité) nous a paru le meilleur jamais goûté… Une harpiste chaque soir dans un petit salon, et encore nous n'avons pas profité de tous les services (restaurant midi et soir, SPA dans l'hôtel…) Chaque jour en passant le hall une délicieuse odeur nous donnait le sourire, quel plaisir ! Nous recommandons cet hôtel et chercherons un Sofitel à l'avenir pour un nouveau voyage car ce fut quelques journées reposantes et agréables, nous sommes partis ravis du séjour !
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Best hotel among the ones I used in central London

Posted Aug 23, 2015
The staff members are always there to serve. Room is nice and comes with full service. Location is almost in the middle of everything, walking distance from major places. I think we have found the place to stay whenever visiting central London.
Comment from EPC
Aug 28, 2015 by Nicolas, EPC
Dear guest, I am so pleased to hear that Sofitel London St James is from now your place to stay when you are in London! We are looking forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Danmark

Fantastisk luksuriøst hotel

Posted Aug 22, 2015
Pros: Indretningen, personalet, rengøringen.
Cons: Oplyse om morgenmad er inkluderet opholdet eller ej.
Location: Dejligt central beliggenhed lige ved Picadilly Circus og Waterstones enorme boghandel. Få stop til London Eye, The Dungeon m.m.
Vi havde et dejligt ophold. Personalet var søde, hjælpsomme og imødekommende. Rengøringen var i orden, og maden var udsøgt. Vi har intet at klage over.
Comment from Hotel Management
Aug 25, 2015 by Nicolas, Hotel Management
Dear guest, Thank you so much for this very positive feedback! I am pleased to hear that you were delighted with your stay at Sofitel London St James. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

A beautiful and convenient hotel.

Posted Aug 22, 2015
Pros: Everything! The location was excellent, restaurants wonderful. The staff were friendly and helpful.
Location: Great location. Walk to Trafalgar square and Buckingham Palace and shopping.
From the second we puled up we were thrilled with the luxury and excellent service. My daughter and I were traveling alone and the staff were accommodating and went out of their way for us. Walking distance to Trafalgar square and Buckingham Palace. Would highly recommend and would love to go back!
Comment from EPC
Aug 25, 2015 by Nicolas, EPC
Dear guest, I am truly happy to hear that your daughter and yourself have loved staying with us! As a matter of fact we strive in providing genuine, high standards of service. Thank you for recommending Sofitel London St James. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James
3 out of 5
Recommended
for Everyone
by A verified traveler

HOTEL AGRADABLE, PODRIA ESTAR MEJOR

Posted Aug 17, 2015
MUY BUENA UBICACION, MUY BUEN SERVICIO SIN EMBARGO EL ESTADO DE LAS RECAMARAS PODRIAN ESTAR MEJOR. UN POCO DETERIORADOS LOS CUARTOS.
Comment from Hotel Management
Aug 21, 2015 by Nicolas, Hotel Management
Dear guest, I thank you for your positive feedback. I am pleased to read that you have enjoyed our central yet quiet location as well as our high standards of service. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
4 out of 5
Recommended
for Everyone
by A verified traveler from washinton dc

great location

Posted Aug 10, 2015
Great location and easy access to tube Balcon restaurant with innovative menu but wine selection is average
Comment from Hotel Management
Aug 12, 2015 by Nicolas, Hotel Management
Dear guest, I thank you for your positive feedback. I thank you for complimenting the exquisite cuisine served in our restaurant The Balcon. We look forward to welcoming you back in our centrally located hotel. A bientot. Nicolas Pesty General Manager Sofitel London St James