8/10 Good
Coleen, Riverside
Traveled with family
Jun 4, 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a decent area with nice enough staff, but did not shine in any way. Our room was spacious but it was in a wing that had not been remodeled yet and we regularly passed through the nicer updated areas to get to our older section which did not give a great impression. Sort of made it feel like we got the “cheap room” when in fact we had upgraded to a junior suite.
Our room was also not quite ready on time for check in and we had arrived early and asked for an early check in. Staff were not informative and just left us sitting in the lobby waiting for a long time, and I had to repeatedly ask if the room was ready yet. Don’t know why they couldn’t call us over to the desk when it was ready when we were sitting right in front of them.
Other than that, the property was nice and the wait staff in the restaurant was very friendly and helpful. Included breakfast was convenient and had a great selection (although the scrambled eggs were a disgusting runny mess every day.)
The location was about a 3 minute walk to Buckingham Palace and about a 5 minute walk to the subway which was very convenient, although it felt a little removed from the interesting parts of the city.
Coleen
Stayed 6 nights in May 2023