Ratings based on 171 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 16, 2016
Pros: Service, location, comfort
A repeat visit, always a favorite. Great service and location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for Green Park and the West End.

Posted Dec 5, 2015
Sheets are finest cotton, pillows are superb. Most comfortable beds - and quietest bedroom that I have known in London. I shall return.
4 out of 5
Recommended
for Families
by Randall from LA

Great neighborhood but hotel is not 5 stars

Posted Nov 8, 2015 on Hotels
The central location of this hotel is fantastic and very convenient to shopping, sights, and transportation. One is just minutes for Picadilly, Green Park tube, shopping, and of course, Buckingham Palace and St. James Park. The hotel is "boutique" which can bring some challenges. Amenities are not quite up to par, dining service can be spotty, and rooms apparently vary remarkably. Despite having a Michelin rated restaurant, the hotel restaurant itself is very hit and miss. Breakfast is only average, nothing really memorable, and offerings are not what would be expected for a hotel promoting itself in this caliber range, so value was missing in addition to quality. Service was at times lackadaisical. However, we had a problem with our room on arrival, so front desk staff did respond promptly and made an effort to ameliorate matters, including compensating with a free "English Breakfast", which given the spotty service and quality of food, was not really in hindsight such a big deal. Unlike in other hotels, the breakfast spread is rather small in selection, unappetizing (e.g., dried or stale breads and croissants, no readily available jams, no utensils, etc) and not worth the effort or price. The concierge was friendly but not too helpful. Doormen and bellhops varied: though all were friendly, not all were helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Querétaro Mexico

Excelente opción en Londres

Posted Oct 27, 2015
Pros: Que tiene clase
Cons: Quizá lo único desfavorable es que las habitaciones son muy pequeñas
Location: Mayfair, cerca del Ritz y de Trafalgar square, Hyde Park y del West End
El hotel tiene una excelente ubicación en Mayfair, y puedes ir caminado a las principales atraccione, a 10 de Bond Street Caminando, a 12 del Palacio de Buckingham, a 12 de la zona de teatros y Picadilly, a 15 de la abadía, a 25 del London Eye. Las instalaciones son de primera, está situado en un callejón tranquilo y a 5 minutos del underground.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 21, 2015 on Hotels
4 out of 5
Recommended
for Getaway With Friends
by nkechinyelu vivian from New Mexico

La dolce vita!

Posted Oct 10, 2015 on Hotels
Lovely location, safe neighbourhood and easy access to central sites. Initial annoyance with shower mechanism and recurrent request to have bottled water in the room for each guest. Friendly staff and concierge services. In room dining fun and ate at restaurant though broader meal choices would have been welcome.
5 out of 5
Recommended
for Couples
by Demetrios from USA

Posted Sep 29, 2015 on Hotels
Great hotel, great service, but the surprise service charge at the end of the trip which they ambush you is something I've never experienced before at any hotel I have ever stayed at, and I have stayed at hotels all over the world. Other than that, great hotel, great service, great location.
4 out of 5
Recommended
for Everyone
by A verified traveler from W.

Lovely! Close to everything and quiet.

Posted Sep 24, 2015
Great staff. Fairly good all day restaurant. Didn't eat in the fancy one.
5 out of 5
Recommended
for Everyone
by A verified traveler from HH

Sehr komfortables, kleines Hotel in bester Citylag

Posted Sep 16, 2015
Pros: Der Service, v.a. der Doorman
Cons: W-Lan ist sehr langsam
Location: im Herzen Londons mit allen Möglichkeiten, die diese Stadt bietet.
Leider nur 1 Nacht, aber Zeit genug, um vieles zu entdecken.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 31, 2015 on Hotels
立地も良く、英国らしいクラシカルなホテルで、従業員の感じもよい。 ただし、ホテルの部屋、バスルームは狭い。 デラックスダブルルームは、シングル-ユースにしか向かない。 総体としては、過ごしやすいが割高か?