Ratings based on 902 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
Great location for theatre, shopping and restaurants. Was perfect for our family!
Comment from Hotel Management
Oct 10, 2017 by The Team, Hotel Management
It's wonderful to know you and your family had a super time with us - we couldn't agree more about our location, perfect for any London visit. Hope to welcome you again soon. Warmest wishes,
2 out of 5
by A verified traveler

Posted Oct 9, 2017
After staying at this hotel 3 times in the past and requesting a room w a tub 4 months in advance . I was told when I arrived that I would have to pay an additional 235 American dollars for a room with a tub .. the staff at the front desk were so rude. Better hotels in London to stay at never again will I stay at st martins lane
Comment from Hotel Management
Oct 11, 2017 by The Team, Hotel Management
Dear Anonymous, Thank you for sharing your recent stay, and please accept our apologies for any less than attentive care during your arrival. Unfortunately not all of our rooms have bathtubs, and the room type you had reserved was one without a tub. We're sorry if this was not communicated clearly at time of booking, and hope to have the opportunity to welcome you back in the future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Oct 1, 2017
Great hotel! Will be coming back for sure! Hotel staff was very nice. Only sad part is how the workers at the bar were arguing not caring who was around. Other than that it was a nice place.
Comment from Hotel Management
Oct 5, 2017 by The Team, Hotel Management
Dear Natalie, Many thanks for your review - we're delighted to hear you'll be returning, although truly sorry if the team were less than attentive during your visit to the bar. This has been shared and addressed with our Bars Manager. Looking forward to welcoming you back. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Nice hotel, fantastic gin and tonics, vibrant area, close to cafes, Trafalgar and Leicester squares.
Comment from Hotel Management
Oct 5, 2017 by The Team, Hotel Management
Couldn't agree more about those refreshing G&Ts! Glad you had a super time with us and can't wait to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Lovely comfortable rooms, club vibe in lobby

Posted Sep 25, 2017
This hotel is not cozy but the rooms are cool and comfortable. Weird colorful lighting when you arrive at night is an off putting touch, but the bathroom is spa-like, fab products and bed is ultra luxe comfortable. Slightly sceney, clubby vibe in the lobby at night. Restaurant Asia de Cuba is so good.
Comment from Hotel Management
Sep 26, 2017 by The Team, Hotel Management
Dear H, Thanks for your super review. It's wonderful to know you enjoyed our quirky style, our luxurious bedrooms, and, yes, oh those toiletries! Looking forward to welcoming you back soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Perfect location!

Posted Sep 19, 2017
We loved the hotel, we booked based on location and that we had stayed at other hotels of the group. Rooms are small, which wasn't a problem for us Check the bar!
Comment from Hotel Management
Sep 20, 2017 by The Team, Hotel Management
Dear MARIA, We totally agree about our super location - and we're thrilled that you've stayed with other hotels in our family too - a true fan! Looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great hotel in perfect location

Posted Sep 18, 2017
This was our third stay at this hotel and it didn't disappoint . We had a lift room which was spacious and very clean , bathrooms are excellent with walk in shower and seperate tub. Room temperature was easily controlled and the beds are very comfortable. The hotel is at the lower end of St Martins lane and iideally situated for Trafalgur Sq , the National Gallery, covert Garden , SOHO the Theatre district , shooing and China Town. Lots of wonderful eateries around it, try Dishoom for an alternative take on the great British breakfast and have a Gin at Mr Foggs Gin Parlour (upstairs)!
Comment from Hotel Management
Sep 18, 2017 by The Team, Hotel Management
Dear Shona, It's always fabulous to have you with us, and we're thrilled you had another amazing time with us! We couldn't agree more about our super location, with all of London just outside our front door. Looking forward to welcoming you back again soon! Warmest wishes,
3 out of 5
by A verified traveler from Florida

Ok hotel

Posted Sep 5, 2017
This is a 5 start hotel. Despite a nice staff, I would not stay there again. The hotel needs some TLC.
Comment from Hotel Management
Sep 11, 2017 by The Team, Hotel Management
Dear Rachel, Thank you for sharing your recent stay and for highlighting our friendly, attentive service. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando fl

Wonderful hotel in a fabulous location

Posted Sep 3, 2017
Staff and hotel impeccable. Have stayed many times and never disappointed
Comment from Hotel Management
Sep 4, 2017 by The Team, Hotel Management
Dear jj, Thank you for your amazing words. It's wonderful to welcome you back to us time and again, and hopefully you'll be back once more in the not to distant future! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Upstate New York

Another splendid stay!

Posted Aug 24, 2017
Pros: Everything.
Cons: Nothing I can think of.
Location: Very central to interesting shops (Cecil Court is just across the road) plus theatres, museums, great restaurants and easy access to public transport.
Spent a total of two and a half weeks this time around at St Martins Lane. Immaculate rooms, friendly and caring staff, fantastic amenities and a location that is close to everything London has to offer.
Comment from Hotel Management
Aug 25, 2017 by The Team, Hotel Management
Dear Steve, We loved your review and amazing words. It's always a pleasure to welcome you, and we're thrilled you enjoyed everything - that's what we strive for! Hope to welcome you back again soon. Warmest wishes,