Ratings based on 843 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Better than before and expected

Posted May 29, 2017
Everything worked, food was tasty, Service good and quick, location superb.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bromley

Outstanding Hotel

Posted May 15, 2017
Absolutely outstanding hotel, loved everything about it. Highly recommended, staff were very attentive. Stayed for my birthday, was given a complimentary birthday bottle of Prosecco, which was a lovely touch.
Comment from Hotel Management
May 22, 2017 by The Team, Hotel Management
Dear Andy, Well now that's the way to celebrate your birthday - bubbles and a luxurious night with us! We're so happy you enjoyed it, and we can't wait to welcome you back again soon. Warmest wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great central location

Posted Apr 25, 2017
Overall we enjoyed our stay. Location and staff are fabulous. Hotel is trendy with a popular restaurant. We had brunch and food was good, drinks ok. Our deluxe room on the 1st floor had a tiny inside garden but was quite tight for two people, with a queen bed and very limited space for the luggage or sitting inside. Would recommend despite the small room size due to large cation and great service.
Comment from Hotel Management
Apr 28, 2017 by The Team, Hotel Management
Thanks very much for sharing your recent stay and for your kind words about our attentive service, much appreciated. We couldn't agree more about our amazing location, with all of London at our doorstep. We're sorry to hear you were disappointed with your room, and had we known at the time our friendly Front Desk team would have been happy to discuss alternative room options. Looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Very Central

Posted Apr 24, 2017
This was our second stay at this boutique hotel. Michael the lifevwire staff remebered us and gave us a warm welcome. Reception staff were pleasant and helpful. The bar mixologist knew her cocktails formulas. We will definitely return again.
Comment from Hotel Management
Apr 25, 2017 by The Team, Hotel Management
Dear Ken, It was a pleasure to welcome you back, and thank you for your super words about everyone - especially our amazing Mike, Concierge in-the-know! Looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York State

Outstanding service and brilliant location.

Posted Apr 23, 2017
Pros: The location was excellent and the staff were extremely accommodating. The room was very clean and the overall ambiance was outstanding.
Cons: Nothing - our stay was excellent in every way.
Location: The hotel is located a few minutes walk to Covent Garden, Leicester Square and Trafalgar Square as well as a multitude of theatres and restaurants.
An excellent stay from start to finish. We arranged with the hotel for a car to bring us into central London when we arrived. The driver was very pleasant and the vehicle was first class (a late model Jaguar). The concierge sorted out an early check-in with a room - as requested - higher up in the hotel to take advantage of the views. The room was very clean and housekeeping was exemplary. We were near to everything - restaurants, pubs, theatres and tube stations. Leicester Square, Covent Garden and Trafalgar Square are all only a few minutes away. We can't wait to return!
Comment from Hotel Management
Apr 25, 2017 by The Team, Hotel Management
Dear Steve, Wow, what an amazing St Martins Lane experience you had, thank you very much for sharing. It's wonderful to hear how attentive our Concierge team were, making sure you arrived - and stayed - in style. Thanks also for your lovely words about our Housekeeping team, who really do strive to always keep us looking pristine. We're all looking forward to welcoming you back again soon. Very best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, fab location.

Posted Apr 14, 2017
Pros: As above
Cons: Slippers and dressing gowns in rooms
Location: Really central to all night life and shopping.
2nd time to stay here. Lovely hotel with great late bar. Very clean. Staff all very nice. No bad remarks at all. Will stay here again.
Comment from Hotel Management
Apr 18, 2017 by The Team, Hotel Management
We're delighted you enjoyed your stay with us, especially our super central location and our gorgeous, pristine rooms. We're also happy to confirm that we can certainly arrange slippers and robes to your room upon request. Hopefully we'll be welcoming you back again in no time at all! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Fantastic location

Posted Apr 11, 2017
Michael and his Team made you felt like family coming home
Comment from Hotel Management
Apr 12, 2017 by The Team, Hotel Management
Dear Ken, Thanks for your super words about the amazing Mike and team. We love that you felt right at home with us! Don't be a stranger, come back soon. Warmest wishes,
5 out of 5
Recommended
for Couples
by A verified traveler

Calm oasis in the centre of everything

Posted Apr 8, 2017
Right in the heart of London. Walking distance to many attractions, the theatre district and great restaurants. Yet calm and quiet when you entered the hotel. Room spacious and bed extremely comfortable. Couldn't fault anything.
Comment from Hotel Management
Apr 10, 2017 by The Team, Hotel Management
We absolutely loved your description as "calm oasis" - indeed, we're a haven of rest, luxury, and delicious food right in the middle of London, and it's wonderful to know you enjoyed your stay with us. Can't wait to welcome you back again soon. Very best wishes,
5 out of 5
Recommended
for Families
by A verified traveler from Paris

Wondeful hotel, perfect position

Posted Apr 7, 2017
The hotel is beautifully designed but our stay was made by the kind, friendly and professional staff. The position is perfect if you want to see the main sights of central London. For a hotel that looks so good it was welcoming for families. Our nine year old loved it!
Comment from Hotel Management
Apr 10, 2017 by The Team, Hotel Management
Dear Mike, We're thrilled to bits that you - and your little one - had such a super time with us! Couldn't agree more about our location being perfect for every London visit, and thanks for your super words about our amazing team. Looking forward to welcoming you back again soon. Warmest wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxury modern boutique hotel in the west end

Posted Mar 26, 2017
We booked this hotel for a romantic valentines staycation in London and were not disappointed. The opulent reception and lobby area gives a beautiful first impression with some stunning art and design. The rooms are ultra contemporary and modern with spotless crisp white linens and a huge wet room shower. The location right in the heart of the west end is perfect for anyone wanting walkable access to theatreland and covent garden. If you aren't on the breakfast package, it is definitely worth having anyway! The cocktails were also a winner! Overall a wonderful hotel and spot for a romantic night away, highly recommended.
Comment from Hotel Management
Mar 27, 2017 by The Team, Hotel Management
We're thrilled you enjoyed your stay with us - especially loved your comments about our stylish design and our gorgeous, luxurious bedrooms, filled with every comfort you need. And it's also super to know you enjoyed some cocktails in our fabulous secret bar, Blind Spot. Looking forward to welcoming you back again soon, for another romantic night away at St Martins Lane! Warmest wishes,