Ratings based on 888 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Perfect location!

Posted Sep 19, 2017
We loved the hotel, we booked based on location and that we had stayed at other hotels of the group. Rooms are small, which wasn't a problem for us Check the bar!
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great hotel in perfect location

Posted Sep 18, 2017
This was our third stay at this hotel and it didn't disappoint . We had a lift room which was spacious and very clean , bathrooms are excellent with walk in shower and seperate tub. Room temperature was easily controlled and the beds are very comfortable. The hotel is at the lower end of St Martins lane and iideally situated for Trafalgur Sq , the National Gallery, covert Garden , SOHO the Theatre district , shooing and China Town. Lots of wonderful eateries around it, try Dishoom for an alternative take on the great British breakfast and have a Gin at Mr Foggs Gin Parlour (upstairs)!
Comment from Hotel Management
Sep 18, 2017 by The Team, Hotel Management
Dear Shona, It's always fabulous to have you with us, and we're thrilled you had another amazing time with us! We couldn't agree more about our super location, with all of London just outside our front door. Looking forward to welcoming you back again soon! Warmest wishes,
3 out of 5
by A verified traveler from Florida

Ok hotel

Posted Sep 5, 2017
This is a 5 start hotel. Despite a nice staff, I would not stay there again. The hotel needs some TLC.
Comment from Hotel Management
Sep 11, 2017 by The Team, Hotel Management
Dear Rachel, Thank you for sharing your recent stay and for highlighting our friendly, attentive service. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando fl

Wonderful hotel in a fabulous location

Posted Sep 3, 2017
Staff and hotel impeccable. Have stayed many times and never disappointed
Comment from Hotel Management
Sep 4, 2017 by The Team, Hotel Management
Dear jj, Thank you for your amazing words. It's wonderful to welcome you back to us time and again, and hopefully you'll be back once more in the not to distant future! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Upstate New York

Another splendid stay!

Posted Aug 24, 2017
Pros: Everything.
Cons: Nothing I can think of.
Location: Very central to interesting shops (Cecil Court is just across the road) plus theatres, museums, great restaurants and easy access to public transport.
Spent a total of two and a half weeks this time around at St Martins Lane. Immaculate rooms, friendly and caring staff, fantastic amenities and a location that is close to everything London has to offer.
Comment from Hotel Management
Aug 25, 2017 by The Team, Hotel Management
Dear Steve, We loved your review and amazing words. It's always a pleasure to welcome you, and we're thrilled you enjoyed everything - that's what we strive for! Hope to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Couples
by A verified traveler from calgary, ab

Short stay in London

Posted Aug 6, 2017
Pros: Great location, modern finishes and very confortable bed.
Cons: No
In London for only two nights, fantastic location. Room was outstanding, modern, clean and great freindly staff.
Comment from Hotel Management
Aug 15, 2017 by The Team, Hotel Management
Dear Gregg, We're delighted you enjoyed your stay with us - and loved your super words about our luxurious style and our attentive service. See you again soon! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC. USA

New Favorite Central London Hotel

Posted Aug 5, 2017
This hotel is fantastic. It is just minutes walk from Trafalgar And Leicester Squares. Located on a quiet street with abundance of restaurants. Room was large appointed nicely. Bathroom was large. Very clean. Staff was A+. I HIGHLY recommend this hotel. Fantastic experience.
Comment from Hotel Management
Aug 15, 2017 by The Team, Hotel Management
Dear Richard, Oh wow, this is amazing, thank you very much! We're thrilled to be your new London fav, and we couldn't agree more about our super location, our gorgeous rooms, and, best of all, our friendly team! Can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
Wonderful experience as always. I love the hotel and the location. The English Breakfast is a work of art.
Comment from Hotel Management
Jul 20, 2017 by The Team, Hotel Management
Wow - we're thrilled you enjoyed our very delicious breakfast, we think it's the perfect way to start your London day! Thanks for your super words, and hope to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Delightful and Superb Locale

Posted Jul 19, 2017
This hotel is delightful. The staff are amazing. They give the true meaning to great service. The location is excellent! It is close to public transportation as well as within walking distance of many main attractions, such as the National Gallery, Trafalgar Square, Parliament Square, and, of course, the Academy of St. Martin-in-theFields! Perfect for theatre goers and many good food establishments and pubs in the vicinity. We enjoyed our stay there immensely!
Comment from Hotel Management
Jul 20, 2017 by The Team, Hotel Management
Dear Daphne, We're delighted that you're delighted! Thanks for your amazing words about our attentive service and our incredibly central location - the perfect place for a London adventure! Looking forward to welcoming you back soon. Warmest wishes,
3 out of 5
Recommended
for Everyone
by A verified traveler from B

Central location, cutting corners

Posted Jul 4, 2017
Located in the middle of the Westend so very close to many sites and tube stations but also throngs of tourists. Room was surprisingly quiet though. Rooms are on the smaller side but clean with modern finishes. Small things make it feel like they are cutting costs: only instant coffee in the room, gym attached to hotel doesn't open until 10am on weekends, no one offered to help us with our bags to the room and no room cleaning unless requested, had to chase up request for bottled water each time we asked. Bonus points for the Malin and Goetz products.
Comment from Hotel Management
Jul 12, 2017 by The Team, Hotel Management
Dear Bob, Thank you for taking the time to share your feedback, and for highlighting our super location and our gorgeous rooms. Your comments have certainly been shared with the relevant teams. We hope to have the opportunity to welcome you back in the future. Warm regards,