Ratings based on 870 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
Wonderful experience as always. I love the hotel and the location. The English Breakfast is a work of art.
Comment from Hotel Management
Jul 20, 2017 by The Team, Hotel Management
Wow - we're thrilled you enjoyed our very delicious breakfast, we think it's the perfect way to start your London day! Thanks for your super words, and hope to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Delightful and Superb Locale

Posted Jul 19, 2017
This hotel is delightful. The staff are amazing. They give the true meaning to great service. The location is excellent! It is close to public transportation as well as within walking distance of many main attractions, such as the National Gallery, Trafalgar Square, Parliament Square, and, of course, the Academy of St. Martin-in-theFields! Perfect for theatre goers and many good food establishments and pubs in the vicinity. We enjoyed our stay there immensely!
Comment from Hotel Management
Jul 20, 2017 by The Team, Hotel Management
Dear Daphne, We're delighted that you're delighted! Thanks for your amazing words about our attentive service and our incredibly central location - the perfect place for a London adventure! Looking forward to welcoming you back soon. Warmest wishes,
3 out of 5
Recommended
for Everyone
by A verified traveler from B

Central location, cutting corners

Posted Jul 4, 2017
Located in the middle of the Westend so very close to many sites and tube stations but also throngs of tourists. Room was surprisingly quiet though. Rooms are on the smaller side but clean with modern finishes. Small things make it feel like they are cutting costs: only instant coffee in the room, gym attached to hotel doesn't open until 10am on weekends, no one offered to help us with our bags to the room and no room cleaning unless requested, had to chase up request for bottled water each time we asked. Bonus points for the Malin and Goetz products.
Comment from Hotel Management
Jul 12, 2017 by The Team, Hotel Management
Dear Bob, Thank you for taking the time to share your feedback, and for highlighting our super location and our gorgeous rooms. Your comments have certainly been shared with the relevant teams. We hope to have the opportunity to welcome you back in the future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from So. CA

Great location and fun hotel

Posted Jun 24, 2017
The hotel has a great lounge and speak easy. The breakfast was first rate.
Comment from Hotel Management
Jun 25, 2017 by SML-FrontDesk, Hotel Management
Dear Deb, Thank you for your short but sweet review, so glad that you enjoyed your stay with us. Looking forward to welcoming you again. Warmest Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 13, 2017
Great locations Very small rooms Super clean Except for the hallways which seemed to have a musty scent
Comment from Hotel Management
Jun 16, 2017 by The Team, Hotel Management
Thanks for taking the time to share your recent stay with us, and especially for highlighting our super location and our very pristine rooms. We're sorry to hear about the hallway, as this certainly wasn't the experience you wanted to have, and have of course shared your feedback with our Housekeeping team for their further follow up. Looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Better than before and expected

Posted May 29, 2017
Everything worked, food was tasty, Service good and quick, location superb.
Comment from Hotel Management
May 31, 2017 by The Team, Hotel Management
So wonderful to hear you enjoyed your most recent visit. We couldn't agree more about our delicious food and our super, central location. Can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bromley

Outstanding Hotel

Posted May 15, 2017
Absolutely outstanding hotel, loved everything about it. Highly recommended, staff were very attentive. Stayed for my birthday, was given a complimentary birthday bottle of Prosecco, which was a lovely touch.
Comment from Hotel Management
May 22, 2017 by The Team, Hotel Management
Dear Andy, Well now that's the way to celebrate your birthday - bubbles and a luxurious night with us! We're so happy you enjoyed it, and we can't wait to welcome you back again soon. Warmest wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great central location

Posted Apr 25, 2017
Overall we enjoyed our stay. Location and staff are fabulous. Hotel is trendy with a popular restaurant. We had brunch and food was good, drinks ok. Our deluxe room on the 1st floor had a tiny inside garden but was quite tight for two people, with a queen bed and very limited space for the luggage or sitting inside. Would recommend despite the small room size due to large cation and great service.
Comment from Hotel Management
Apr 28, 2017 by The Team, Hotel Management
Thanks very much for sharing your recent stay and for your kind words about our attentive service, much appreciated. We couldn't agree more about our amazing location, with all of London at our doorstep. We're sorry to hear you were disappointed with your room, and had we known at the time our friendly Front Desk team would have been happy to discuss alternative room options. Looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Very Central

Posted Apr 24, 2017
This was our second stay at this boutique hotel. Michael the lifevwire staff remebered us and gave us a warm welcome. Reception staff were pleasant and helpful. The bar mixologist knew her cocktails formulas. We will definitely return again.
Comment from Hotel Management
Apr 25, 2017 by The Team, Hotel Management
Dear Ken, It was a pleasure to welcome you back, and thank you for your super words about everyone - especially our amazing Mike, Concierge in-the-know! Looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
by Julie

Great hotel in great location.

Posted Apr 23, 2017 on Hotels
Great hotel. I would recommend this hotel for sure. Great location and friendly staff. Only complaint is that we had junior suite and the large bathroom didn't have a main door. Toilet area and shower both had frosted glass doors but bath did not.
Comment from Hotel Management
Apr 25, 2017 by St Martins Lane, Hotel Management
Dear Julie, Thanks for your super recommendation, we really appreciate it. Wonderful to know you enjoyed our attentive, friendly service, and our incredible location, right in the middle of it all! Looking forward to welcoming you back. Warmest wishes, The Team