Ratings based on 801 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice hotel centrally located and super design

Posted Feb 14, 2017
Pros: Location, design and comfort
Excellent room with extra space and great ameneties
Comment from Hotel Management
Feb 16, 2017 by The Team, Hotel Management
Dear Paul, We're delighted you enjoyed our quirky style, our super location, and our gorgeous, luxurious bedrooms. Hope to welcome you back again soon. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Nice hotel. Great location

Posted Feb 6, 2017
I enjoyed my stay. Didn't use hotel bar or restaurant as plenty of other options all within walking distance. I arrived heathrow and took the Piccadilly subway line to Leicester square. It takes roughly one hour. The a short maybe 2.5 block walk any your at hotel. Great location for all the sights. Will definitely stay again next trip. The only complaint I could think of would be water drained from shower slowly so you stand in puddle. However it was a nice shower and everything else was perfect so this is easily overlooked. One last thing my room had many more USB charging ports than needed. Was awesome. Did t need to break out English power adapter till I got to Sheffield and a hotel with no USB chargers
Comment from Hotel Management
Feb 6, 2017 by The Team, Hotel Management
Dear Vacation travel, Sounds like the perfect trip, thanks for sharing, we really appreciate it! We're delighted you enjoyed our super location and our luxurious bedrooms filled with all the comforts and conveniences you'd ever need. We're all looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Central soho hotel.

Posted Jan 28, 2017
Close to landmarks, Piccadilly and northern line. Very close to covent gardens, excellent shopping, and entertainment. Staff is lovely. Rooms are gorgeous.
Comment from Hotel Management
Jan 30, 2017 by The Team, Hotel Management
Dear Ash, It's truly wonderful to know how much you enjoyed our sumptuous rooms and our friendly, attentive team. And you're right, our location is perfect for all you'd ever want to see or do in London. Looking forward to welcoming you back soon. Best regards,
4 out of 5
Recommended
for Couples
by A verified traveler from Sturgeon Bay, WI

Sleek hotel in the center of the theater district

Posted Jan 7, 2017
Pros: The room was well designed with ample storage space once we learned to use the shelving by the bathroom.
Cons: One desk chair, no place to sit comfortably and read including the lobby which has very unstylish Louis something or other provincial chairs.
Location: Theaters were all around us, the National Portrait Gallery and the National Gallery were around the corner, Parliament was a 10 minute walk.
We stayed for six days over Christmas end enjoyed the hotel's prime location -- many subway lines easily at hand. Hotel breakfast prices looked expensive, as hotels often are, but there were Pret A Manger outlets at eight end of St. Martin's and a Starbucks across the street. There's a good French restaurant next door, and an Italian seafood place a few doors away. We had a good dinner at Brown's, a traditional English place, on Boxing Day after we couldn't get in on Christmas, but we did get into Steak & Co a chain a few doors away, which was perfectly good. The hotel is very self-consciously cool...we got a tour of the room's features, including mood light we could play with, when our luggage was delivered. The hotel, which says it offers an airport shuttle, will call a black cab to Heathrow, but Uber is less than half the price. Piccadilly is a 15 minute walk, Buckingham is about 20 at most. Selfridges and Harrod's on Boxing Day are for the very brave and resilient.
Comment from Hotel Management
Jan 11, 2017 by The Team, Hotel Management
Dear Tom, Many thanks for sharing your recent St Martins Lane experience - sounds like an overall very fabulous time. We're delighted you enjoyed your gorgeous, pristine bedroom and it certainly sounds as though you took great advantage of our very central location, perfect for everything you'd ever want to see or do in London. Hope to welcome you back again soon! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location

Posted Dec 27, 2016
Great location, easy access to all major attractions. Staff were great, very attentive. Would definitely recommend and stay again!
Comment from Hotel Management
Dec 29, 2016 by The Team, Hotel Management
Thanks for your super 5 stars and lovely recommendation! It's wonderful to know you took great advantage of our super central location, and we're delighted you enjoyed our friendly, attentive service. Looking forward to welcoming you back again soon. Warmest wishes,
5 out of 5
by A verified traveler

Great location, clean comfortable hotel

Posted Nov 24, 2016 on Hotels
Description of the standard room on hotels.com was incorrect: it did not have bathtub, only shower. Even though it wasn't the hotel's fault, they kindly upgraded us to a room with bathtub. Location is perfect for shopping, restaurants, theaters, near Covent Garden and Soho. Room was very comfy and clean, staff was very helpful. Will definitely use again.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thanks for sharing your recent stay! It's lovely to hear how graciously the team arranged a room with a bathtub for you, and also how much you enjoyed our very central location. We're all looking forward to welcoming you back soon. Warmest wishes, The Team
5 out of 5
Recommended
for Everyone
by A verified traveler from US

My new place to stay while in London

Posted Nov 23, 2016
A friend recommended this hotel and so I gave it a try. Great location, close to everything. Hip vipe, same owners as the Delano in South Beach. Stuff was very friendly and helpful with recommentations and reservations. There is a great gym in the Hotel that is free of charge to Hotel guests.
Comment from Hotel Management
Nov 25, 2016 by The Team, Hotel Management
Dear Adrian, We love that we're your London home! So happy you enjoyed our super location, our gorgeous rooms, and our super friendly team. And we couldn't agree more about Gym Box - so great indeed! See you again soon. Warmest wishes,
3 out of 5
by A verified traveler

Central location but tired interiors

Posted Nov 17, 2016
The room and corridor look like they can do with a refurbishment; they certainly look kind of tired. Location is fantastic though.
Comment from Hotel Management
Nov 21, 2016 by The Team, Hotel Management
Thanks very much for feedback from your stay with us, especially for highlighting our very central location. Looking forward to welcoming you back soon. Warm regards,
5 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
St. martin's Lane was an ideal place to stay. We were close to museums, the theatre, the Thames, wonderful restaurants, shopping and art galleries. The room was large enough, bright and decorated with style. All of the staff were extremely helpful and gracious. I could not recommend it more highly.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
We couldn't agree more about our super location, perfect for everything you'd want to see, do, or eat in London! Thanks for your kind words about our friendly, attentive team. We're looking forward to welcoming you back again soon. Warmest wishes, The Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel close to everything

Posted Nov 14, 2016 on Orbitz
Pros: Location
Cons: Provide each guest a bottle of water every day. There are 2 of us but only one bottle of water is found.
Stylish room amidst the theatre district but the room is very quiet. Clean room and nice staff.
Comment from Hotel Management
Nov 16, 2016 by The Team, Hotel Management
Dear Emily, It's wonderful to know you enjoyed our gorgeous bedrooms, our friendly staff, and our super, central location. Thanks also for your feedback about our water - this has certainly been shared with the relevant managers. We hope to welcome you back soon. Warmest wishes,