2 restaurants, breakfast, lunch, dinner served; British cuisine
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Reviews of St. Pancras Renaissance Hotel London

5 out of 5
St. Pancras Renaissance Hotel London
Euston Road, London, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 560 out of 1002 reviews" "
Rating 8 - Good. 222 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 67 out of 1002 reviews" "
Rating 2 - Terrible. 49 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Yaadwinder

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Severely disappointed with what was supposed to a 5 star establishment and the lack of service along with basic room facilities such as heating. I would have rather chosen a b&b and saved over £400. Would not recommend this hotel as it’s very dated and maintenance is not a priority. I would recommend visiting the restaurant as they had enough staff however the rest of hotel was not adequately staffed to charge the £900 they wanted for 2 nights. A lot better hotels in London for this cost.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rasna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful architecture and interior. Excellent rail connections.
Stayed 2 nights in Mar 2024

10/10 Excellent

Phillipa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property so convenient for travelling on Eurostar.
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with exceptionally helpful and friendly staff. Great atmosphere, as well. We really enjoyed the 1862 Booking Office restaurant, especially at breakfast. Very well worth it!
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice cocktails in the bar and friendly staff. Only issue was no one said about tapping the room card in the lift to go to upper floors as never had to do that before
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful hotel. Great service, staff at St Pancras Renaniance friendly, attentive and accommodating. The restaurant the Booking Office is just wonderful great ambience and decor, notbtonmentuon rhe food. Gym is state of the art. Spa looks great unfortunately only used the swimming pool and gym.
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with stunning architecture and rich history. Worth the stay!
Stayed 5 nights in Feb 2024

2/10 Terrible

Tom

Disliked: Staff & service
Very unhelpful front desk staff
Stayed 1 night in Feb 2024

8/10 Good

Danielle, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities
Tired building.
Stayed 2 nights in Jan 2024

6/10 Okay

Paul

Stayed 1 night in Dec 2023

8/10 Good

D J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teapot-free zone!!
Amazing place- the older rooms have good facilities and great views. The public areas are very nice. Only disappointment was trying to get a decent cup of tea in the room!! When I've paid a significant amount of cash for a grand junior suite i really expect better facilities than a shabby little tray with two teabags, a didgy kettle, and a couple of those awful tiny pots of 'milk'... How about some proper milk in the fridge and a teapot??? Even when i asked for a tray of tea for two to make up the shortfall, the guy turns up with - fanfare - a tray with two cups, two teabags, and a thermos jug of tepid water. Come on people - you should do better than that. Oh and the bathroom had no heating at all so it was freezing......
Stayed 1 night in Jan 2024

10/10 Excellent

Kirsty

Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely ideal location for arrival into St Pancras with under cover walk through the station. A taxi to Stratford for the ABBA Voyage concert and return made the whole trip most enjoyable. Lunch and breakfast options were very nice
Stayed 1 night in Jan 2024

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is stunning from the outside, bar and restaurant. The spa is small but atmospheric. Unfortunately the rooms are very average and be warned the photos on the website of the rooms are not accurate. Staff are friendly and helpful.
Stayed 1 night in Jan 2024

2/10 Terrible

joshua

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable terrible beds
For the price of even the regular rooms this hotel should have way nicer beds I got a suite and out of the 5 other hotels I stayed on my 16 day uk trip this was the worst bed ever
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay, staff went above & beyond for us on NYE.
Stayed 1 night in Dec 2023

6/10 Okay

Sara

Traveled with partner
Disliked: Amenities, property conditions & facilities
We generally give generous marks for most stays, but this was our biggest disappointment in decades of travel. The site shows a radically different view of the interior rooms; the interior rooms are two star quality, the hall carpets were dirty throughout. While having a drink in the bar, we saw a mouse. When we let our server know, and he told us they get them all the time. It’s a beautiful building that any person would like to stay in if they could afford it. I would suggest that they pass the on the stay, find a nice boutique hotel, save money, and just take a selfie from the outside! The ONLY plus of this hotel is its location to transportation.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Handy location for train services
Reception staff were lovely but long wait for service - need more staff! Requested room with bath - room bland and tired/shabby - I was told renovated rooms only have a shower. Communal areas lovely and stylish but very busy with non-residents
Stayed 1 night in Dec 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MICHELLE G.

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Dec 2023

6/10 Okay

David

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Nostalgic Hotel
Very beautiful nostalgic Hotel with lovely atmosphere. Check in was brilliant, we could already occupy our room at 10.30 am, thanks to very friendly ..?.(see picture)! Restaurant very impressive with excellent food and brilliant breakfast. Pool very exotic with lovely warm water and very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection.....
From the time of my arival the experience was amazing The concierge Gordon was super helpful. The checkin process was seamless and professional. The service from the welcome call to the champagne at check in was fantaatic
Stayed 1 night in Dec 2023

10/10 Excellent

Clive

Stayed 1 night in Dec 2023

6/10 Okay

James

Stayed 1 night in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Amenities
A bit pricey
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but no view from the room
The hotel is amazing. Although the room was vey comfortable and spacious, our entire view was that of roof tiles. This was a little disappointing. Couldn’t fault any thing else though, breakfast was great
Stayed 1 night in Dec 2023

10/10 Excellent

Anirvan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm at a convenient location.
Conveniently situated next to Kingscross Station, this hotel oozes old world charm. The check in is in an ornate room, as are the dining rooms & restaurants. The breakfast in the morning was excellent! The room was warm & clean but was not as well appointed as the rest of the hotel. Overall it was a wonderful stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Sean, Brooklyn Center

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and dining options.
Stayed 1 night in Nov 2023

6/10 Okay

Mrs P K

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself was stunningly beautiful. The staff were very professional and helpful. I had a memorable stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

fatima

Liked: Room comfort
Safe lock wasn’t working and staff are not really cooperative and thanks to naeem who helped and kept my valuable under his hands
Stayed 3 nights in Nov 2023

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful stay, staff friendly on check in. Bar and restaurant beautiful. Perfect location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the train-tube hub of Kings Cross, the restored hotel is an icon of Victorian England, updated with the best of well appointed amenities and decorated with artisan brilliance. While we had a bit of a shaky start, the hotel more than made up for it, providing a most memorable stay in London.
Stayed 1 night in Nov 2023

10/10 Excellent

Claire

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars from us
First class stay at St Pancras hotel! My friend and I enjoyed every second of our stay. Staff were extremely helpful and welcoming. Room was very comfortable, well equipped and super clean. Both the Hansom and Booking Office eateries were stunning and with friendly service. Will be returning!
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms was excellent & the staff were very friendly and went above and beyond for the level of service. Would definitely stay again!
Stayed 1 night in Nov 2023

10/10 Excellent

Adele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay loved every part the staff were so friendly nothing was too much trouble the room was fantastic
Stayed 1 night in Nov 2023
Response from St. Pancras Renaissance Hotel on Nov 11, 2023
Dear Guest,Thank you very much for your feedback and for taking the time to share it with us.We truly appreciate and we will make sure to pass it on to our teams.Please do not hesitate to reach out if you need anything else.We look forward to welcoming you back next time!Best regards,St. Pancras Renaissance Hotel.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t take room 308
Good sized room with comfortable beds. A nice hotel. Our room was next door to the linen room and there were loud noises and bangs in the wall which jarred against and moved the bed head.
Stayed 1 night in Nov 2023
Response from St. Pancras Renaissance Hotel on Nov 11, 2023
Dear guest,Thank you for taking the time to share your feedback with us.We are very sorry to hear that you did not have the best experience on your last stay.We will make sure to pass the message on to our teams and we hope to welcome you back in the future.Best regards,St. Pancras Renaissance Hotel

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from St. Pancras Renaissance Hote on Nov 11, 2023
Dear Guest,Thank you very much for your feedback and for taking the time to share it with us.We truly appreciate and we will make sure to pass it on to our teams.Please do not hesitate to reach out if you need anything else.We look forward to welcoming you back next time!Best regards,St. Pancras Renaissance Hotel.

8/10 Good

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our chief reason for choosing the St Pancras Renaissance Hotel is its location - being within St Pancras station itself makes it spectacularly convenient if connecting to trains from there, most notably the Eurostar. The Hotel itself is well appointed, with a good range of breakfast available. On this occasion we also enjoyed Tea with very acceptable Scones with Jam & Cream in the cafe area opposite reception. Overall, we would certainly use the hotel again if connecting onto transport from St Pancras.
Stayed 1 night in Oct 2023
Response from St. Pabcras Renaissance Hotel on Nov 11, 2023
Dear Guest,Thank you very much for your feedback and for taking the time to share it with us.We truly appreciate and we will make sure to pass it on to our teams.Please do not hesitate to reach out if you need anything else.We look forward to welcoming you back next time!Best regards,St. Pancras Renaissance Hotel.

10/10 Excellent

Sukju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel above St. Pancras train station. Excellent staff and amenities.
Stayed 1 night in Oct 2023
Response from St. Pancras Renaissance Hotel on Nov 11, 2023
Dear Guest,Thank you very much for your feedback and for taking the time to share it with us.We truly appreciate and we will make sure to pass it on to our teams.Please do not hesitate to reach out if you need anything else.We look forward to welcoming you back next time!Best regards,St. Pancras Renaissance Hotel.

2/10 Terrible

Biant

Disliked: Staff & service
The service was extremely slow, the hotel was very noisy at night with the trains under station. We had to wait and keep asking for an extra bed for the children and there were no coffee mugs in the room. I even upgraded to a suite
Stayed 1 night in Oct 2023
Response from St. Pancras Renaissance Hotel on Nov 11, 2023
Dear guest,Thank you for taking the time to share your feedback with us.We are very sorry to hear that you did not have the best experience on your last stay.We will make sure to pass the message on to our teams and we hope to welcome you back in the future.Best regards,St. Pancras Renaissance Hotel

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This is my second visit to the hotel and on both occasions i have been so impressed with the building and the service.
Stayed 1 night in Oct 2023
Response from St. Pancras Renaissance Hotel on Nov 11, 2023
Dear Guest,Thank you very much for your feedback and for taking the time to share it with us.We truly appreciate and we will make sure to pass it on to our teams.Please do not hesitate to reach out if you need anything else.We look forward to welcoming you back next time!Best regards,St. Pancras Renaissance Hotel.