Ratings based on 388 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Studio rooms at very less price

Posted Jan 7, 2017
Pros: Studio Room, Location.
Location: Location is good as near to station so travelling is easy if you are using public transport. Some good food option available near by. Tesco is nearby
It was a nice stay. It is just outside the Hayes and Harlington station so convenient for travelling. Staffs are very supportive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Amazing Room/Close to Airport/Great Staff

Posted Jan 5, 2017
Pros: Convenience/Location/Clean/Staff
Location: Very close to the airport
This place is one of the best hotels I stayed in. I arrived early to the Hotel in the AM and I was able to check in with the amazing staff. This help me tremendously. The room size is perfect for couples. I highly recommend staying in this Staycity.
Comment from Hotel Management
Jan 7, 2017 by Anastasia Rotaru, Hotel Management
Dear Mohsen, Thank you for taking your valuable time in sharing your feedback. I am pleased to note that the experience at the Staycity Heathrow Aparthotel met your expectations.We really appreciate your feedback and recommendation and look forward to welcoming you back soon . Best wishes,Anastasia Rotaru Guest Services manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very easy for airport

Posted Dec 29, 2016
Pros: Location
Cons: Bottle opener in kitchen
Location: Tesco next door excellent, train and taxi on door step
Few issues with cleanliness and internet, easy parking
5 out of 5
Recommended
for Everyone
by A verified traveler

Cute hotel.

Posted Dec 25, 2016
Loved the feeling of the hotel. Liked that it was closed to the train station and was able to take a 25mins bus to and from the hotel to the airport.
Comment from Hotel Management
Dec 26, 2016 by Anastasia Rotaru, Hotel Management
Dear Anonymous, Thank you for taking your valuable time in sharing your feedback. I am pleased to note that the experience at the Staycity Heathrow Aparthotel met your expectations.We really appreciate your feedback and recommendation and look forward to welcoming you back soon . Best wishes,Anastasia Rotaru Guest Services manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to relax

Posted Dec 24, 2016
Close to the airport and right beside the rails. Mostly well equipped kitchen but I suggest that they include a frying pan in the mix.
Comment from Hotel Management
Dec 26, 2016 by Anastasia Rotaru, Hotel Management
Dear Darren, On behalf of the hotel , I would like to thank you for taking the time to write a review of your recent stay with us . I was so pleased that you liked the location. We have a fryingpan in our apartments, I am really sorry to hear that was missing.I would highly recommend you to inform reception if you are not happy with anything at all from the moment you arrive and I can assure you they will do their utmost to rectify it for you. We really appreciate your feedback and hope to welcome you back soon. Best wishes Anastasia Rotaru Guest Services manager
2 out of 5
by A verified traveler

Hotel Wouldn't answer the phone

Posted Dec 19, 2016
Cons: Service over the phone prior to arrival
Tried to ask for Late check in. Hotel location would not answer phone no matter how many times I let it ring. Finally one attempt I was on hold for 30 minutes and then the call was disconnected. The reservations department on the other hand did answer, and had no information on the reservation whatsoever because the reservation is made on Expedia, so they were unable to assist because of severe shortcomings in their system. If I have a reservation, then I have a reservation...
Comment from Hotel Management
Dec 21, 2016 by Anastasia Rotaru, Hotel Management
Dear Anonymous, Thank you for taking your valuable time in sharing your feedback.Sorry to hear that i will forward your feedback to the concern department.please rest assured appropriate action will be taken to ensure our future guest dose not have similar issue. Please accept my sincere apologies for the inconvenience you had.We would like to thank you for your business and we hope to see you again. Kind Regards, Anastasia Rotaru
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, lovely rooms and hotel staff

Posted Dec 18, 2016
Nice convenient location considering that we have a car. Hotel do provide free parking but make sure you call in advance to book the space for yourself. There is a Tesco next to it, so easy to get things that you need. Staff were friendly and overall great value!
3 out of 5
by A verified traveler from Portland, OR

Real nice staff, great price but dirtiness issues

Posted Dec 16, 2016
Pros: Relax felling and modern and relaxed feeling
Cons: Put less energy in having fancy lobby and wearing formal attire and grab the cleaning gear!
Location: downtown Hayes right next to train station, lots of places to eat and drink and supermarket
Check in nice and easy with nice staff. Hotel looks real new and nicely built. As soon as you go on the elevator you notice that complete lack of cleanliness. Same goes for the room which is great value for money but walls, windows are dirty beyond belief. Well equipped room and got a call to check if room was ok. Nice Touch!!! You have everything to have a great hotel if you invested in cleaning. I doubt I will return.
Comment from Hotel Management
Dec 16, 2016 by Anastasia Rotaru, Hotel Management
Dear Jose,Firstly thank you for choosing Staycity and taking the time to provide detailed feedback following your recent stay with us. I am extremely disappointed that our housekeeping team failed to meet the cleaning standard. I will pass your feedback on the the Head House keeper, please rest assured appropriate action will be taken to ensure our future guest dose not have similar issue. Please accept my sincere apologies for the inconvenience you had.I am glad to heat that you liked our staff and the hotel. Kind Regards,Anastasia Rotaru
3 out of 5
by A verified traveler

Affordable

Posted Dec 12, 2016
Really affordable for large travel groups. Direct access to train line. The crowd on the weekend was a little sketchy.
Comment from Hotel Management
Dec 14, 2016 by Anastasia Rotaru, Hotel Management
Dear Anonymous, On behalf of the hotel , I would like to thank you for taking the time to write a review of your recent stay with us . We really appreciate your feedback and hope to welcome you back soon. Best wishes Anastasia Rotaru
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
I had problems with intercom and was noisy with people running around my floor. But proximity to train station and tesco was very convenient
Comment from Hotel Management
Dec 17, 2016 by Anastasia Rotaru, Hotel Management
Dear Anonymous, Thank you for taking your valuable time in sharing your feedback.Sorry to hear that i will forward your feedback to the concern department please rest assured appropriate action will be taken to ensure our future guest dose not have similar issue. Please accept my sincere apologies for the inconvenience you had. Kind Regards,Anastasia Rotaru