Exterior

Reviews of The Ampersand Hotel

5 out of 5
The Ampersand Hotel
10 Harrington Road, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 788 out of 1004 reviews" "
Rating 8 - Good. 160 out of 1004 reviews" "
Rating 6 - Okay. 38 out of 1004 reviews" "
Rating 4 - Poor. 10 out of 1004 reviews" "
Rating 2 - Terrible. 8 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Tube, bus, taxi stand, ahopping, quality restaurants, and wonderful museums all within a very short walking distance. Also, the staff was incredible.
Stayed 5 nights in Mar 2024
Response from Ana on Mar 24, 2024
Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards,The Ampersand Hotel Team

10/10 Excellent

rebecca j

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, comfortable, welcoming hotel and everyone on the staff is very kind, helpful, and absolutely lovely. I recommend highly.
Stayed 5 nights in Mar 2024
Response from Catarina A. on Mar 20, 2024
Dear rebecca,Thank you for the kind review. We are pleased that you had a great stay with us, and we hope to have the pleasure of welcoming you back next time you visit South Kensington.Warm regards,

10/10 Excellent

Fiona, Glasgow

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Mar 2024
Response from Niels F on Mar 18, 2024
Dear Fiona,We are pleased to learn that you had a lovely stay with us. We hope to have the pleasure of welcoming you back next time you visit South Kensington.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Joan

Liked: Staff & service, amenities, property conditions & facilities
Staff very pleasant and helpful. Comfortable room.
Stayed 1 night in Mar 2024
Response from Niels F on Mar 12, 2024
Dear Joan,Thank you for the kind feedback. We are please to hear you had a comfortable stay and was looked after well by the team.We hope to have the pleasure of welcoming you back on another occasion.Warm regards,The Ampersand Team

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel with outstanding service and lovely restaurants.
Stayed 4 nights in Feb 2024
Response from Catarina A. on Mar 10, 2024
Dear Tim,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Niels F on Mar 5, 2024
Thank you David,We are pleased you had great stay and was looked after well by the team.Hopefully we have the pleasure of welcoming you back on another occasion.Warm regards,The Ampersand Team

10/10 Excellent

Oluwagbemiga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb customer service. Elegant, quiet, and understated luxury hotel. Great location - well connected, but just off the middle of everything. Excellent.
Stayed 1 night in Mar 2024
Response from Catarina A. on Mar 3, 2024
Dear Oluwagbemiga,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Shivkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unobtrusive service
Stayed 4 nights in Feb 2024
Response from Catarina A. on Mar 2, 2024
Dear Shivkumar,Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality hotel. Stayed at least twice a year in past eight or so years. Never lets us down
Stayed 4 nights in Feb 2024
Response from Catarina A. on Feb 17, 2024
Dear Derek,Thank you for your wonderful feedback. It was a pleasure to welcome you back to The Ampersand. I am delighted you had another enjoyable stay and that we continue to match your expectations.I look forward to welcoming you back to The Ampersand the next time you visit London. Do not hesitate to contact me if I can be of any assistance in the future.Warm regards,

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, great location.
Stayed 1 night in Feb 2024
Response from Catarina A. on Feb 4, 2024
Dear Andrew,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Pauline

Stayed 2 nights in Jan 2024
Response from Catarina A. on Feb 4, 2024
Dear Pauline,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, never fails to please and in a super location.
Stayed 1 night in Dec 2023
Response from Catarina A. on Jan 1, 2024
Dear Robert,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, great location and amazing staff
Stayed 2 nights in Dec 2023
Response from Catarina A. on Jan 1, 2024
Dear Paul,Thank you for your lovely feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was warm and welcoming. The hotel is in a great area and is very conveniently located near the South Kensington station. The area is safe and walkable and is near museums and shopping. The hotel itself was charming, clean, and comfortable with great amenities. We would definitely stay here again.
Stayed 3 nights in Dec 2023
Response from Catarina A. on Jan 1, 2024
Dear Stephanie,Thank you for your lovely feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Louise

Stayed 2 nights in Dec 2023
Response from Catarina A. on Dec 23, 2023
Dear Louise,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

4/10 Poor

Andy

Disliked: Staff & service
Poor service. Expedia VIP Gold was questioned and not recognised or honoured. Late check-out refused. Extremely disappointing experience.
Stayed 2 nights in Dec 2023
Response from Catarina A. on Dec 23, 2023
Dear Andy,Thank you for your valuable feedback shared.I have sent you an email to follow up with your complaint.Once again, thank you for sharing your feedback and I will be looking forward to welcoming you back.Kind regards,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Catarina A. on Dec 22, 2023
Dear Adrian,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Charlie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel in great location .
Wonderful hotel , in perfect location . Tube station virtually across the steeet. Plenty of dining options nearby and staff super friendly and helpful. Will def return !
Stayed 2 nights in Dec 2023
Response from Catarina A. on Dec 22, 2023
Dear Charlie,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and proactive staff, great location, good value, restaurant was perfect. I will definitely return
Stayed 5 nights in Dec 2023
Response from Catarina A. on Dec 22, 2023
Dear Karen, Thank you for your lovely feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Rebecca

Stayed 3 nights in Dec 2023
Response from Niels F on Jan 4, 2024
Thank you Rebecca!We look forward welcoming you back on another occasion.Warm regards,The Ampersand Team

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Catarina A. on Dec 22, 2023
Dear Nicole,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Niels F on Dec 6, 2023
Thank you Carla,We hope to be able to welcome you back again soon.Warm regards,The Ampersand Team

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Niels F on Dec 6, 2023
Thank you Donna,We are pleased you had a comfortable stay with us.Warm regards,The Ampersand Team

10/10 Excellent

Antony, Dubai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent hotel, would absolutely recommend and would stay again next time I visit London.. Well done!
Stayed 2 nights in Nov 2023
Response from Zohaib on Nov 30, 2023
Dear Antony, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib

10/10 Excellent

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally placed for museums & Royal Albert Hall. Rooms were spotlessly clean, contemporary design however still retaining old architecture. Staff welcoming & friendly. Will definitely book again.
Stayed 2 nights in Nov 2023
Response from Niels F on Nov 28, 2023
Thank you Phil,It's a pleasure to hear you had a great stay and was looked after so well by the team.We hope to have the pleasure of welcoming you back again soon.Warm regards,Niels & the Ampersand Team

4/10 Poor

Sebastian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location and property were great however we were kept awake by the very noisy heating system in our 5th floor room. We changed rooms to another floor at around 1.00am where it was fine.
Stayed 1 night in Nov 2023
Response from Niels F on Nov 28, 2023
Dear Sebastian,Thank you for sharing your valuable feedback with us. We are very sorry that you experienced issues with heating in your room, please allow me this opportunity to also extend our sincerest apologies for this. I am however please that my colleagues was able to find a solution and you were able to enjoy the rest of your stay. We hope to have the opportunity of welcoming you back again on another occasion.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Nawal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything thing regarding this hotel
Stayed 1 night in Nov 2023
Response from Niels F on Nov 28, 2023
Dear Nawal,Thank you very much for the kind feedback. We hope to have the opportunity of welcoming you back again soon.Warm regards,Niels & the Ampersand Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Not living up to 5 star rating
Very small room despite being called superior. No wardrobe space to speak of. Good location and great bed. Not living up to 5 star rating
Stayed 2 nights in Nov 2023
Response from Zohaib on Nov 22, 2023
Thank you for taking the time to give us your feedback. We appreciate all the feedback we receive as it allows us the opportunity to improve on the service we offer to all of our guests. We am sorry that your stay was not an enjoyable experience. Please rest assured all of your comments have been shared with the team. The level of service you received is not the usual high standard that we always seek to provide. We sincerely hope you will return to The Ampersand Hotel and allow us the opportunity to restore your faith in us. Warm regards, Zohaib & The Ampersand team

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Niels F on Nov 20, 2023
Thank you Allan,We hope to have the pleasure of welcoming you back on another occasion.Warm regards,Niels & the Ampersand Team

10/10 Excellent

bonnie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed
Great location
Stayed 1 night in Nov 2023
Response from Niels F on Nov 20, 2023
Dear Bonnie,Thank you for the kind review. We are please to hear that you enjoyed of comfortable beds, we do get a lot of positive feedback about the beds and they can be purchased from thehotelbedcompany.com. We hope to be able to welcome you back on another occasion.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great food and service!
Stayed 2 nights in Nov 2023
Response from The Ampersand Team on Nov 20, 2023
Thank you Michelle!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Niels F on Nov 20, 2023
Thanks you Sarah,Warm regards,Niels & the Ampersand Team

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. All staff very helpful.
Stayed 1 night in Nov 2023
Response from Yaroslav on Nov 10, 2023
Thank you for your kind review and feedback it's a pleasure to hear you had an enjoyable stay and that you were looked after well by all the team. I hope we have the pleasure of welcoming you back on another occasion. Warm regards, Yaroslav & the Ampersand Team

10/10 Excellent

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems
I have stayed at the Ampersand many times now and there is a reason for that. It's just a lovely place to stay. Everything is clean and comfortable, the staff are lovely, and any problems are quickly sorted. This time, there was a minor problem with my booking (not the hotel's doing) that was sorted out quickly and efficiently. I use hotels a fair bit, and the Ampersand certainly at the top of the list. I will continue to use the Ampersand whenever I am in London.
Stayed 1 night in Oct 2023
Response from Niels F on Nov 1, 2023
Thank you Graham,It's always a pleasure having you with us and we hope to welcome you back again soon.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Fadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing stay, great location, helpful staff. I plan to return in the future. Thank you.
Stayed 4 nights in Oct 2023
Response from Niels F on Oct 31, 2023
Dear Fadia,Thank you for the kind review and feedback. It's our pleasure looking after you and we hope to welcome you back again soon.Warm regards,Niels & the Ampersand Team

10/10 Excellent

nada

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and very central
Stayed 3 nights in Oct 2023
Response from Catarina A. on Oct 29, 2023
Dear Nada,Thank you for your wonderful feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,

10/10 Excellent

Craig, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable room, good breakfast choices in the basement restaurant. Ac/Heat worked well and bathroom was well-designed.
Stayed 2 nights in Oct 2023
Response from Zohaib on Oct 23, 2023
Dear Zack, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib

6/10 Okay

Georgina

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Zohaib on Oct 23, 2023
Dear Georgina, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib

10/10 Excellent

Zack

Loved South Kengsington!!!
Stayed 1 night in Oct 2023
Response from Zohaib on Oct 21, 2023
Dear Zack, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay! 10/10
Hotel was amazing! Clean, friendly staff, and a one minute walk from the South Kensington station. Plenty of breakfast/brunch places to eat at nearby, with a pub or two open until 11pm. Very quiet area, you’ll have no issues with outside noise. My only “warning” is that the beds are VERY soft, was not an issue for us, but if you need a firm bed, I would contact the hotel (could have simply been our bed, first floor, room 11) — can’t wait to return, this hotel was amazing!
Stayed 4 nights in Oct 2023
Response from Zohaib on Oct 21, 2023
Dear Chris, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib

10/10 Excellent

Pamela

Stayed 1 night in Oct 2023
Response from Zohaib on Oct 21, 2023
Dear Pamela, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib

8/10 Good

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay at a beautiful, well kept boutique hotel. Everything about the stay was terrific with the exception of the air in the room not being able to be regulated. The room was very hot at night despite the help very nicely provided by the front desk. The location is terrific with pubs, restaurants and the train station within walking distance. I would stay here again!
Stayed 2 nights in Oct 2023
Response from Niels F on Oct 18, 2023
Dear Carmen,Thank you for taking time out to review your stay with us. I am pleased to hear that you had a good stay despite the issue you experience with the AC in your room. Please allow me to take this opportunity to extend our sincerest apologies for this.I hope we have the pleasure of welcoming you back in the future for a true Ampersand experience.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Catarina A. on Oct 16, 2023
Dear Douglas,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,Catarina

10/10 Excellent

Niall

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Catarina A. on Oct 15, 2023
Dear Niall,Thank you for your wonderful feedback.We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London.Warm regards,Catarina

10/10 Excellent

Christiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the absolute perfect location! Beautiful neighborhood close to many restaurants and shopping. The hotel had so many cool features and amenities, and the room was beautiful and spacious. We will be back!
Stayed 3 nights in Oct 2023
Response from Zohaib on Oct 13, 2023
Dear Christiana, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib

10/10 Excellent

Shyamali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, very good room service and housekeeping service, very efficient reception staff.
Stayed 3 nights in Oct 2023
Response from Zohaib on Oct 13, 2023
Dear Shyamali, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous friendly staff. In room dining quality was excellent, breakfast was enough to last till dinner. Lovely, well decorated clean room and great shower. Great vibey area with a large choice of restaurants nearby. Easy short walk to the V&A, Natural History Museum and Harrods. Great value and a great place to stay when visiting London.
Stayed 2 nights in Oct 2023
Response from zohaib on Oct 13, 2023
Dear William ,Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib & The Ampersand Hotel

10/10 Excellent

stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a delightful place. I’ve been there 3 times and looking forward to more.
Stayed 1 night in Oct 2023
Response from Zohaib on Oct 13, 2023
Dear Stanley , Thank you very much for the kind review and feedback. It's always a pleasure having you with us and we look forward to your next visit. Warm regards, Zohaib& the ampersand Team

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property - very short walk to underground station with friendly and helpful staff - and great cuisine.
Stayed 2 nights in Oct 2023
Response from Niels F on Oct 9, 2023
Dear Jennifer,Thank you for your kind review and feedback we are delighted that you had such a great stay and we hope to have the pleasure of welcoming you back next time you visit South Kensington.Warm regards,Niels & the Ampersand Team

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Zohaib on Oct 27, 2023
Dear Alison, Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Ampersand the next time you visit London. Warm regards, Zohaib