The property is very well located, the hotel is new, rooms very well equipped , reception and concierge staff is great especially Adrian which is super helpful and nice, but we were given the smallest room in the property, as per the room plan published on the back of our room door, and worse than that the smallest queen size bed we saw ( 140 cm width only). We are both big people, so we had a sleepless night, and the reception never offered to upgrade us for being Expedia Gold, we had to ask, and we were offered o room on the basement in their third building which had a king size bed but was smelling like mold so, unfortunately, we had to decline. Breakfast was a mess. Except for the guy who was taking the order we had a lady who spoke no word of English to help us, and the buffet was constantly empty. The coffee very good but super small, the poached eggs came stone cold on a white dry piece of bread. they offered us the breakfast complimentary against the voucher given as Expedia Gold but I must say it was a total loss. If they will improve the service a bit and be more attentive towards who's the client, the hotel can be a good stay in London even though expensive for what they offer at this moment. Adrian though was kind enough to offer us a discount voucher in case we would come back.