Executive Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of The Prince Akatoki London

5 out of 5
The Prince Akatoki London
50 Great Cumberland Place, Marble Arch, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 642 out of 800 reviews" "
Rating 8 - Good. 116 out of 800 reviews" "
Rating 6 - Okay. 22 out of 800 reviews" "
Rating 4 - Poor. 10 out of 800 reviews" "
Rating 2 - Terrible. 10 out of 800 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Itzik, Rumson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel at the edge of Marylebone. I like it and will probably stay again. The rooms are big and clean. The restaurant and the bar at the hotel are very good.
Stayed 8 nights in Mar 2024
Response from Kanoko, Guest Experience Manager on Mar 17, 2024
Dear Itzik,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

10/10 Excellent

tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully clean. Lovely staff. Japanese vibe excellent. Totally different hotel than the norm and better on every level.
Stayed 1 night in Mar 2024
Response from Kanoko, Guest Experience Manager on Mar 17, 2024
Dear tom,Thank you for taking the time to review The Prince Akatoki London. We are pleased to read you enjoyed your stay & delighted that the service met your expectations!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

10/10 Excellent

Elisa

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Since the moment we stepped in the staff has been very welcoming, professional and caring. It is a small hotel where every detail is taken care of, from the furniture, the general vibe and ambience, in-room amenities and a perfect breakfast offer and service. We spent one night with a infant and everything was perfect, we will be staying again for sure
Stayed 1 night in Feb 2024
Response from Francesca on Feb 19, 2024
Dear Elisa,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay. We will share your comments regarding the staff with our team as this kind of feedback is always motivating & encouraging. We look forward to welcoming you back again at The Prince Akatoki London.Stay Well,Francesca

10/10 Excellent

Devan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Clarissa, Guest Experience Manager on Mar 25, 2024
Dear Devan,Thank you for taking the time to review The Prince Akatoki London. I am pleased to read you enjoyed your stay & delighted that the we met your expectations.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Katie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly warm staff and a super comfortable bed. We will stay at The Prince Akatoki again.
Stayed 2 nights in Jan 2024
Response from Kanoko, Guest Experience Manager on Mar 17, 2024
Dear Katie,Thank you for taking the time to review The Prince Akatoki London. We are thrilled to hear that you enjoyed your stay with us!It is always a pleasure to read positive comments as this kind of feedback is always motivating & encouraging. We certainly look forward to welcoming you back at The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

8/10 Good

Dario

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upgrade upon check in offered only upon reminder and then a room on the first floor looking into the backyard. Otherwise pleasant and clean hotel. Very low ceilings and shower therefore a bit claustrophobic. Staff extremely friendly and attentive.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ken

Stayed 3 nights in Jan 2024

10/10 Excellent

Max

Stayed 1 night in Dec 2023
Response from Clarissa, Guest Experience Manager on Dec 12, 2023
Dear Max,Thank you for sharing this amazing feedback after your recent stay with us!We are delighted to read that you had a fantastic stay and look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Clarissa, Guest Experience Manager on Dec 12, 2023
Dear Matthew,Thank you for sharing this amazing feedback after your recent stay with us!We are delighted to read that you had a fantastic stay and look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable hotel with nice size rooms. Super friendly and clean. I appreciate the hotel amenities as well.
Stayed 2 nights in Nov 2023
Response from Clarissa, Guest Experience Manager on Nov 18, 2023
Dear Robin,Thank you for taking the time to review The Prince Akatoki London!We are delighted to read that your stay with us was fabulous and you enjoyed in particular our facilities and our service.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel…Great location…Phenomenal staff..!!
Stayed 4 nights in Nov 2023
Response from Clarissa, Guest Experience Manager on Nov 18, 2023
Dear Patrick,We are delighted to read such a brilliant review after your recent stay with us!Our aim is to provide with amazing service and meet all our guests expectations and as i can read from your kind words we achieved that.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect stay from start to finish. Comfortable, clean, all the little details taken care of.
Stayed 1 night in Nov 2023
Response from Duty Manager on Nov 14, 2023
Dear guest,Thank you for taking the time to review The Prince Akatoki London. I am pleased to read you enjoyed your stay & delighted that overall we met your expectations.We look to welcoming you back again at The Prince Akatoki London.Stay Well,Francesca

10/10 Excellent

Elin Llywelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and a warm and friendly greeting. Staff were lovely and bery attentive. A great stay.
Stayed 1 night in Oct 2023
Response from Clarissa, Guest Experience Manager on Nov 18, 2023
Dear Elin Llywelyn,Thank you for sharing this brilliant feedback after your recent stay with us!We are delighted to read that our dedicated team took great care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Sep 2023
Response from Clarissa, Guest Experience Manager on Nov 18, 2023
Dear Tracy,We are delighted to read this great feedback about your recent stay at The Prince Akatoki London!We trust you had a fantastic experience and we look forward to welcome you back to The Prince Akatoki London in the near future.Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Lazarus

Stayed 1 night in Sep 2023
Response from Clarissa, Guest Experience Manager on Nov 18, 2023
Dear Lazarus,WOW 5/5 thank you so much!We all look forward to welcoming you back to The Prince Akatoki London in the near future!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was moved to this hotel by Expedia when my original accommodation was unfit. The Prince Akatori is a stunning place to stay, my room was very well appointed and comfortable, staff were excellent and the breakfast offer superb. I wish I could have stayed for longer.
Stayed 2 nights in Sep 2023
Response from Clarissa D'Amato Guest Experience Manager on Nov 18, 2023
Dear Peter,Thank you for taking the time to review The Prince Akatoki London!We are delighted you had an amazing stay with us and our dedicated team took good care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 Good

Luis, CDMX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean asthethics but strong perfum smell
Stayed 1 night in Sep 2023

10/10 Excellent

Menaged

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Nanette

Stayed 4 nights in Aug 2023

10/10 Excellent

Maia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Johanne

Stayed 1 night in Jul 2023
Response from Clarissa, Guest Experience Manager on Jul 31, 2023
Dear Johanne,WOW 10/10 Thank you so much!!We all look forward to have the pleasure to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was one of the best I’ve had this year.
Stayed 5 nights in Jul 2023
Response from Clarissa, Guest Experience Manager on Jul 31, 2023
Dear Juan.Thank you for sharing this amazing feedback after your recent stay with us!Our great team goes above and beyond to please our guests and I am delighted to read we were able to leave such a positive impression.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Johanne

Stayed 2 nights in Jul 2023
Response from Clarissa, Guest Experience Manager on Jul 31, 2023
Dear Johanne,WOW 10/10 thank you so much, that is brilliant!We are looking forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Gavin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and ambience in a nice location.
Stayed 5 nights in Jul 2023
Response from Clarissa D'Amato, Guest Experience Manager on Jul 14, 2023
Dear Gavin,Thank you so much for sharing this brilliant review about your recent stay with us!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Clarissa D'Amato Guest Experience Manager on Jul 14, 2023
Dear Paul,Thank you for sharing this brilliant review about your recent stay with us!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful stay. Staff were helpful. Adri went above and beyond. It was our 20th wedding anniversary and we were left a beautiful selection of petit fours. Bed was comfy. Lovely selection of teas and toiletries. The only slight niggle is that we felt breakfast although nice wasn’t to the same standard as the rest of the experience.
Stayed 1 night in Jul 2023
Response from Clarissa, Guest Experience Manager on Jul 31, 2023
Dear Nicola,Thank you for choosing The Prince Akatoki London to celebrate such a special occasion wit us!I am delighted to read that Adri went above and beyond to make your stay memorable and you enjoyed our facilities.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Erin, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely. Calming and relaxing after jam packed days. Nice quiet area close to transit.
Stayed 6 nights in Jun 2023
Response from Duty Manager on Jul 3, 2023
Dear Erin,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found your stay to be really lovely and that it provided a calming and relaxing atmosphere after your intense days. Our goal is to create a peaceful environment where our guests can unwind and recharge.We're delighted that you appreciated the quiet area we're located in, while still being conveniently close to public transportation. It's wonderful to know that our location suited your needs and made it easy for you to navigate the city.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back in the future for another enjoyable and rejuvenating stay.Best regards,Francesca

4/10 Poor

Stephen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel - staff uncaring!!!
The hotel had agreed to upgrade our room (which we had in writing - email) and upon arrival they had given our room away to someone!!!!
Stayed 2 nights in Jun 2023
Response from Kasia on Jun 27, 2023
Dear Stephen, First of all thank you for taking the time to share your valuable feedback. We do strive to provide excellent customer service and guest experience and therefore I am truly sorry that on this occasion we fell short on making your stay a memorable one. I am aware that our team has reached out to you directly to resolve this matter. We do hope to one day welcome you back to our sanctuary so you can restore your faith in Prince Akatoki London.

10/10 Excellent

sara

Stayed 1 night in Jun 2023
Response from Clarissa, Guest Experience Manager on Jul 31, 2023
Dear Sara,Thank you for sharing this brilliant review!We are delighted you enjoyed everything about your stay with us.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 Excellent

Sylvia

Stayed 1 night in May 2023
Response from Clarissa D'Amato Guest Experience Manager on Jul 14, 2023
Dear Sylvia,WOW 5/5 thank you so much!We are delighted you enjoyed your stay with us.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

4/10 Poor

Amir

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Not what we expected from a five star hotel. Certainly not at the price we paid. We got a room with a sloping floor, with a medium level of cleanliness and not meticulous. The breakfast was poor and performed at a low level. Disappointing experience.
Stayed 4 nights in May 2023
Response from Guillermo Front Office Manager on Jun 19, 2023
Dear AmirThank you for taking the time to provide us with your feedback.We are sorry to hear you did not have a positive experience during your last visit - we are constantly striving to improve and ensure each of our guests has the best possible stay.We hope that we may have the opportunity to welcome you back on a future occasion so that we may endeavor to restore your confidence in us.Kindest regards,Guillermo MFront Office Manager

4/10 Poor

gabi

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I would not class this as a luxury hotel.
Stayed 1 night in May 2023
Response from Front Office Team on Jun 19, 2023
Dear Gabi,Thank you for choosing The Prince Akatoki for your stay in London and for taking the time to provide us with your feedback.We are sorry to hear that you were disappointed with your stay and we hope we have the chance to welcome you back in the future.Kind regards,Front Office Team

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff andvthe hotel were wonderful
Stayed 4 nights in Mar 2023
Response from Francesca N. on Mar 19, 2023
Dear Robert,Thank you for taking the time to review the prince Akatoki London. We are thrilled to hear that you enjoyed your stay & I must agree with you that our team is second to none! It is always a pleasure to read positive comments as we work hard to maintain our high standards & good value!We certainly look forward to welcoming you back at the Prince Akatoki London.Stay Well,Francesca N.

10/10 Excellent

H M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate
Perfect stay in the loveliest of hotels. Decor, food, just everything.
Stayed 1 night in Feb 2023
Response from Clarissa D'Amato Guest Experience Manager on Apr 4, 2023
Dear H M,Greetings from The prince Akatoki London!Thank you for sharing this amazing feedback after your recent experience with us.We are thrilled to read you enjoyed the amazing food at Tokii restaurant, our facilities and the hotel décor.We all look to have the pleasure to welcoming you back to The Prince Akatoki London soon!Warm Regards,ClarissaStay Well

8/10 Good

Giselle

Traveled with family
Liked: Cleanliness, staff & service
Rooms were lovely. The restaurant was expensive and average.
Stayed 2 nights in Feb 2023
Response from Clarissa D'Amato Guest Experience Manager on Apr 4, 2023
Dear Giselle,Greetings from The Prince Akatoki London!It's particularly rewarding to read that you enjoyed your stay with us, especially the hotel facilities.On the other hand I am sad to read you found our restaurant not up to your standards. We at Tokii restaurant thrive to provide our guests with the best products on the market and I am sorry to read you found it too expensive.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,Stay WellClarissa

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
The hotel was really lovely . Brilliant location to Oxford street and close to Marble Arch and Bond Street tube. Room was really clean and the bed and linen was very luxurious. We had afternoon tea too which was fab. We had a package where breakfast was included … couldn’t fault it! Would recommend and stay again
Stayed 1 night in Feb 2023
Response from Clarissa D'Amato Guest Experience Manager on Apr 4, 2023
Dear Penny,Thank you for this brilliant review after your recent stay with us!We are delighted to read we manage to exceed your expectations.We all look forward to welcoming you back to The Prince Akatoki!Warm Regards,Stay WellClarissa

10/10 Excellent

Upacala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Jan 2023

10/10 Excellent

humoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

6/10 Okay

Lea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very well located, the hotel is new, rooms very well equipped , reception and concierge staff is great especially Adrian which is super helpful and nice, but we were given the smallest room in the property, as per the room plan published on the back of our room door, and worse than that the smallest queen size bed we saw ( 140 cm width only). We are both big people, so we had a sleepless night, and the reception never offered to upgrade us for being Expedia Gold, we had to ask, and we were offered o room on the basement in their third building which had a king size bed but was smelling like mold so, unfortunately, we had to decline. Breakfast was a mess. Except for the guy who was taking the order we had a lady who spoke no word of English to help us, and the buffet was constantly empty. The coffee very good but super small, the poached eggs came stone cold on a white dry piece of bread. they offered us the breakfast complimentary against the voucher given as Expedia Gold but I must say it was a total loss. If they will improve the service a bit and be more attentive towards who's the client, the hotel can be a good stay in London even though expensive for what they offer at this moment. Adrian though was kind enough to offer us a discount voucher in case we would come back.
Stayed 1 night in Jan 2023

10/10 Excellent

Sara

Stayed 1 night in Jan 2023

10/10 Excellent

Caroline

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weeklong stay. Highly recommend.
Amazing week at The Prince Akatoki hotel. Wonderful rooms - clean, modern. Very comfortable king sized bed with plush bedding. Nice bathroom with modern shower and vanity. Small hotel that feels very private and quiet. Probably only 40-50 rooms total. Conveniently located next to marble arch underground station and minutes from Hyde Park. Highly recommend for short or long stays if you’re looking for comfort, privacy, and a good night’s sleep.
Stayed 8 nights in Dec 2022

10/10 Excellent

David, Tel Aviv

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is well located and the hotel is nice and friendly. The staff is excellent

8/10 Good

haim

Traveled with partner
Liked: Cleanliness, staff & service
Kind staff, clean hotel, and excellent location
Response from Mariko on Jan 14, 2023
Dear Mr/Ms Haim,Thank you for choosing at the Prince Akatoki London.We are glad to see that you enjoyed our service and that our staff was really welcoming. We look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Mark

Stayed 1 night in Oct 2022

8/10 Good

Rita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always love staying here. The amenities have gone down hill a bit in terms of quality but the rooms are always peaceful. A proper business centre would be a plus.
Stayed 1 night in Sep 2022

10/10 Excellent

Sundeep

Stayed 1 night in Sep 2022

10/10 Excellent

XIANGMEI

Stayed 1 night in Sep 2022

10/10 Excellent

XIANGMEI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super friendly staff, one of the best hotels in London
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would like to say this is one of the best five star hotels in London. A Japanese breakfast is amazing. The deluxe room is cozy but comfortable and clean. Especially, the bed is so comfortable. I would definitely come back.
Stayed 2 nights in Aug 2022