Ratings based on 199 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2016
Lovely room and staff -- 2 minutes walk from Marble Arch tube station. Would stay here again
5 out of 5
Recommended
for Everyone
by A verified traveler from München

Das perfekte Hotel für London-Trip

Posted Jan 25, 2016
Pros: Das Gesamtkonzept ist äusserst stimmig!
Location: Nähe Oxford Street. Perfekte Lage für eine Shopping-Tour.
Wir waren für einen Geburtstag in London und hatten drei Doppelzimmer gebucht. Das Hotel hat die perfekte Lage (Nähe Oxford Street) für einen Innenstadtbummel und ist trotzdem relativ ruhig. Das gesamte Personal ist äußerst freundlich und hilfsbereit. Im Vorfeld halfen Sie uns beispielsweise bei der Organisation einer Geburtstagsüberraschung. Die Zimmer waren sehr komfortabel und ruhig. Frühstück im Haus war ebenfalls sehr gut. Für uns war es das perfekte Hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel, Great Location!

Posted Jan 19, 2016
The Arch is first class, this is a great hotel with exceptional staff in a quiet yet close to all neighborhood! Beautiful hotel, offers beautiful, first rate rooms, comfortable, large and all the amenities you'd want. Very nice shower, even had a TV in the bath! I will return to The Arch for sure on my next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Colts Neck, NJ

Quiet area but very accessible

Posted Jan 4, 2016
Hotel and staff were great. Only comment is room is very small and the toilet of the room above was directly above our bed so you can hear every flush.
4 out of 5
Recommended
for Families
by Magnus from Sweden

Boutique and business mix

Posted Nov 4, 2015 on Hotels
Nice room, was upgraded to executive. Really missed a bathtub the gigantic bathroom. Some confusion occurred when they mixed some other guests with us resulting in confusing phone-calls from the reception and visit by the staff to the room. Also no explanation given later on what happened which i would have appreciated. But staff was really friendly and it is a nice hotel mixing the boutique and business feel perfectly.
Comment from Hotel Management
Jan 3, 2016
Dear Magnus Thank you for taking the time to comment about your stay with us. I am pleased you liked the feel of the hotel, mixing a boutique style but also being great for a business stay too. I am though sorry that you did not have a perfect service from our reception team and we will mostly certainly be investigating this. I do hope that we can welcome you back soon. Best wishes Lucy
5 out of 5
Recommended
for Families
by steven k.

Family Mini Break

Posted Nov 2, 2015 on RatesToGo
Excellent hotel. Staff very friendly, couldn't do enough for you. Very clean and food excellent
4 out of 5
Recommended
for Families
by Karen D.

What a find!

Posted Nov 2, 2015 on RatesToGo
Booked this last minute to make the most of a trip to London to visit universities with my daughter. I can't speak highly enough of this hotel, the location, ambiance and amazing staff are all fabulous and we will definitely be back soon
4 out of 5
Recommended
for Families
by emmanuelle from Marseille

Super

Posted Oct 31, 2015 on Hotels
Parfait
5 out of 5
Recommended
for Business Travelers
by Per from Vedbæk

Dyrt men en perle i London

Posted Oct 30, 2015 on Hotels
Dejligt hotel med meget imødekommende personale. Relativt dyrt men alle pengene værd
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Quality hotel is great part of London

Posted Oct 22, 2015
Pros: The Hotel is quality, with great sheets, furnishings and appliances like a coffee machine
Location: This is in walking distance to the tube, parks, shops restaurants and a world of shopping on Oxford Street.
This is a great Hotel. This is my second stay and was not disappointed. The Hotel is 5 star and luxury. Of course, this means it costs extra but if your going to that yourself and you like quality you will not be disappointed.
Comment from Hotel Management
Nov 1, 2015 by DGM, Hotel Management
Dear Cassie Thank you so much for sharing about The Arch London. So glad you enjoyed our rooms! Kind regards Lucy Deputy General Manager