Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Excellent overall

Posted Aug 23, 2015
Great location, excellent staff, fantastic beds. Great overall
5 out of 5
Recommended
for Everyone
by A verified traveler

My favorite Hotel in London

Posted Aug 7, 2015
The Arch London is my favorite Hotel in the city, comfortable, clean, feels like home and the staff are looking to please.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful location but very quiet

Posted Jul 23, 2015
We had a wonderful time at this hotel staff was amazing very helpful friendly trying to make your experience above and beyond what a normal hotel would do. We loved all the personal attention that was given to each and every morning and throughout the day we would definitely go back ans stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2015
Amazing staff, wonderful hotel, exceeded our expectations.
Comment from Hotel Management
Jul 15, 2015 by DGM, Hotel Management
Dear Guest Thank you very much for sharing about your stay with us at The Arch London. I am delighted to know that our team and hotel exceeded your expectations and I do hope we can welcome you back again very soon. Kind regards Lucy
5 out of 5
Recommended
for Families
by A verified traveler

Superb boutique hotel in wonderful location

Posted Jul 8, 2015
Pros: The location near Portman Square is wonderfully accessible to the West End and Hyde Park. The boutique hotel is really comfortable and the staff atte
The Arch is a favourite hotel that I use for business trips. This time I took my family for a vacation. Everyone loved it.
Comment from Hotel Management
Jul 15, 2015 by DGM, Hotel Management
Dear Guest What a lovely title ‘Superb boutique hotel in wonderful location’! Thank you for sharing this and it is particularly nice to read that the hotel suited you for both a family holiday and your business trips. Please do not hesitate to ask if we can help with plans for either of these occasions again. Kind regards Lucy
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice boutique hotel in beautiful Mayfair

Posted Jul 7, 2015
Second time staying in this hotel and the rooms are very clean and comfortable. My only issue was that upon check out - I was charged for a cup of coffee. I think a little ridiculous when paying $500 plus a night for a room and it was my second time there.
Comment from Hotel Management
Jul 18, 2015 by DGM, Hotel Management
Dear Guest Thank you so much for taking the time to comment on The Arch London. I do hope that we can welcome you back for a third stay very soon. Kind regards Lucy Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel in quiet location

Posted Jun 25, 2015
On the whole, we were very satisfied with the service. The concierges were particularly helpful.
Comment from Hotel Management
Jul 18, 2015 by DGM, Hotel Management
Dear Guest Our Concierge team are very appreciative of the time you have taken to review The Arch London. The whole team enjoyed you staying with us and I do hope it will not be long until we can welcome you back. Kind regards Lucy Deputy General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Calgary

Excellent location.

Posted May 31, 2015
London is a regular stop for me and each time I try to stay in a different quadrant of the city. This location gave me access for walking in the neighbourhood of Mayfair and Hyde Park. The Central line was three blocks from the hotel which was worthwhile on those rainy days. The hotel staff were very knowledgeable regarding restaurant choices. The room was average in size for London, beds comfortable and I must say I did enjoy having a t.v. to watch while having a tub at the end of a long day. Pure decadence!
5 out of 5
Recommended
for Couples
by Erica from New York, NY

Great hotel in a quiet and convenient location

Posted May 30, 2015 on Hotels
This hotel was in an excellent location, the neighborhood was quiet with lots of charm and it was close to the tube and shopping on Oxford St. The room was a little small but the bed was comfortable. The shower leaked a bit leaving the bathroom floor quite set. Overall really enjoyed the hotel and would stay again.
Comment from Hotel Management
Jul 18, 2015 by DGM, Hotel Management
Dear Erica I am so pleased that you enjoyed our local neighbourhood, Marylebone, and the many shops, dining opportunities and travel connections it provides. I am delighted that this added to your stay enjoyment and I hope we can welcome you back again soon. Kind regards Lucy Deputy General Manager
4 out of 5
Recommended
for Families
by Zisi from תל אביב

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Posted May 6, 2015 on Hotels
המיקום של המלון מצויין. המלון נקי והשירות אדיב. לא היו בחדר, בכל ארבעת ימי שהותנו מנקי אוזניים/צמר גפן/שופין וכדומה. רק שביקשנו הביאו...