Odd but impressive
Posted Jul 13, 2016
We received a welcome communication from the hotel prior to arrival which was nice. Due to a delayed flight and roadworks, we arrived later than expected but were checked in efficiently at the small desk. It was a bit of a surprise then to be led back out the hotel, around the corner, along the side street past the Friday night vagrants to a converted half flat, with contactless key entry. The 'apartment' itself was spacious, with a good sized bathroom, with shower. The TV had extras like internet radio, internet, youtube and classic albums to listen to as well as the usual pay-to-view movies and satellite channels. Wifi was fast and reliable.
Breakfast was included as part of our package. The food was superb, with a fantastic range of choice. The staff were attentive and polite. Conran was especially friendly and remembered our order on the second day. My wife liked his fragrant aftershave.
The concierge services were very helpful, letting us know where the nearest shop was where I could buy a phone charger.
My only criticism was, upon arriving home, I discovered an unexpected bill on my credit card for £17, which turned out to be for 'additional breakfast food (£2.90)' and two days of breakfast service charges (£14.12). Given this accounted for an extra 30% on top of the £55 already paid, it left a bad taste. No one mentioned at the time we had eaten or drank something not included.
Otherwise, I wouldn't hesitate to give this hotel an overall rating of excellent.