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Reviews of The Bailey's Hotel London Kensington

4 out of 5
The Bailey's Hotel London Kensington
140 Gloucester Road, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 955 out of 1519 reviews" "
Rating 8 - Good. 354 out of 1519 reviews" "
Rating 6 - Okay. 119 out of 1519 reviews" "
Rating 4 - Poor. 57 out of 1519 reviews" "
Rating 2 - Terrible. 34 out of 1519 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, amenities
All staff were incredible. Very polite and welcoming. Unfortunately my electrics did not work on arrival to my suite. This took around an hour to fix which was inconvenient after a long day of travel but the maintenance man was very kind which made it better. The room was great, no fault at all. Another problem was when booking it mentioned breakfast was included with my reservation. It also says this in my confirmation but was told at reception that breakfast would be charged from my deposit at checkout which was very disappointing. I decided to go for breakfast to a nearby restaurant each day instead. Other than these 2 issues the stay was nice and quiet and the hotel is in a great location right next to the underground.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bakery, restaurant, grocery and Underground Station all within a minute walk of the hotel.
Stayed 7 nights in Apr 2024

10/10 Excellent

Maureen, Braintree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at The Bailey. I have another visit scheduled later this year. The train station is across the street. The staff is great and the rooms are clean, comfortable and spacious.
Stayed 2 nights in Apr 2024
Response from Kim Tian on Apr 16, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent hotel in South Kensington. Convenient to the train and walking distance to many cafés and the V and A.
Stayed 6 nights in Mar 2024
Response from Kim Tian on Apr 14, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Loved the history of the building. Room very nice and clean. Location is absolutely perfect for the museums and underground. however there was one issue we had, if you are booking this hotel via expedia to include a child a spare bed is NOT included in the price! We had a unpleasent shock when at check out we were advised a bed wasnt included and it would be a further £30 for one. My heart sunk and it wasnt the start of the break we were expecting and left me feeling a bit sick at the added cost on top of what we had already paid. Thankfully the issue was resolved when a second receptionist stepped in however i wanted to add this to the review for anyone looking at staying with children. Even if youre booking for 2 adults and 1 child and add the age a bed is not included! I will be also complaining to expedia about this issue. Despite the initial issue we had a lovely stay and everything else was perfect.
Stayed 1 night in Apr 2024
Response from Kim Tian on Apr 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Paul, Newport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Bailey’s Hotel. The hotel is directly across from the Gloucester Tube station which is very convenient. There are several pubs, cafes and restaurants in the area. The staff were very accommodating. 5 Star service for sure.
Stayed 7 nights in Feb 2024
Response from Kim Tian on Apr 11, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kim Tian on Apr 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishe

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience.
Stayed 5 nights in Apr 2024
Response from Kim Tian on Apr 11, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Gregg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were outstanding. They were professional and attentive. The property was clean and well kept. The location was excellent. There were options for shopping, pharmacy, and dining only a few steps away. The tube station and bus stop are right across the street. We couldn’t have asked for better. I would absolutely recommend this hotel, and I plan to stay here again on my next trip to London.
Stayed 5 nights in Mar 2024
Response from Kim Tian on Apr 8, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with no issues! Perfect location.
Stayed 2 nights in Mar 2024
Response from Kim Tian on Apr 7, 2024
We sincerely value your feedback and are fully committed to utilising it to improve our services. We want you to know that your next stay at Bailey's Hotel will be exceptional. Thank you for sharing your thoughts with us, and we eagerly anticipate your next visit! We hope to have the pleasure of welcoming you back to Bailey's Hotel soon.Best regards.

4/10 Poor

Janet

Stayed 7 nights in Jan 2024
Response from Kim Tian on Apr 8, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Chung Hei

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 4 nights in the Barley’s hotel. The hotel is steps away from Gloucester Road station on Piccadilly line. Our room was clean and quite though no acoustic attenuation from the corridor. Staff is friendly and helpful especially at the front counter. Breakfasts were excellent. We would stay in Bailey’s hotel again.
Stayed 3 nights in Apr 2024
Response from Kim Tian on Apr 7, 2024
We sincerely value your feedback and are fully committed to utilising it to improve our services. We want you to know that your next stay at Bailey's Hotel will be exceptional. Thank you for sharing your thoughts with us, and we eagerly anticipate your next visit! We hope to have the pleasure of welcoming you back to Bailey's Hotel soon.Best regards.

10/10 Excellent

Dustyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bailey’s Hotel is perfect. Now probably my favourite hotel in London. The room was the prefect size for a small family of three. The staff were exceptional and approachable and friendly. Gloucester Road tube station is conveniently just down the road with access to all over London. Kensington High Street is only 1 stop away on the tube. This is a lovely hotel and we thoroughly enjoyed our four night stay here.
Stayed 4 nights in Apr 2024
Response from Kim Tian on Apr 6, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Easy access to transportation and dining choices. Well-maintained hotel. Beautifully designed.
Stayed 2 nights in Mar 2024
Response from Kim Tian on Apr 6, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, the hotel is excellent with great access to the underground and other services
Stayed 1 night in Apr 2024
Response from Kim Tian on Apr 6, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Kim Tian on Apr 6, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Erika

Liked: Amenities, property conditions & facilities
Very good
Stayed 4 nights in Mar 2024
Response from Kim Tian on Apr 1, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in an exceptional location.
Stayed 2 nights in Mar 2024
Response from Kim Tian on Apr 1, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk and lobby staff were welcoming. Doormen were especially helpful.
Stayed 5 nights in Mar 2024
Response from Kim Tian on Mar 29, 2024
Dear tampabayLA,Thank you for your feedback. We appreciate your valuable input and will use it to improve our services in the future. We hope to have the pleasure of welcoming you back to Bailey's Hotel soon.

10/10 Excellent

Francis

Stayed 7 nights in Mar 2024

10/10 Excellent

Atul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little hotel
Stayed 2 nights in Mar 2024
Response from Kim Tian on Mar 26, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! Rooms are very spacious which is rare for a big city, and it’s right next to an underground station that has the Piccadilly line (which gets you to basically most London tourist attractions) and the district and circle lines. Concierge was very friendly and the bar downstairs is great and has happy hour. Only complaints was the room got quite hot and the AC would not blow cool air you could only change the fan. I believe the AC was centrally controlled but we just opened the window and were ok. Also the step in to the bathtub was very high and awkward so be aware if you’re older or have any mobility issues to book an accesible room. The area has lots of restaurants within .5 mile walk that are delicious, and two different grocery stores right across the street.
Stayed 6 nights in Mar 2024
Response from Kim Tian on Mar 25, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Huidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an outstanding experience at the Bailey's Hotel and would love to return again in the future. The location is conveniently located across the street from the Gloucester Road tube station. This is on the Piccadilly, District, and Circle lines, making it very convenient to travel throughout London, but the station was not overly busy like many stations in central London. Our room was perfect for our party of 4 with 2 very comfortable double beds. The room was extremely spacious with room for us to lay out 3-4 suitcases, a desk, and 2 easy chairs. The service was extremely attentive and courteous. We took high tea one day in the dining room which was a fantastic with delicious scones, sandwiches, and cakes. Our stay at the Bailey's was pretty much perfect. I will happily stay here again on future trips to London.
Response from Kim Tian on Mar 25, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. It was excellent! I would definitely stay there again.
Stayed 4 nights in Mar 2024
Response from Kim Tian on Mar 22, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Stephanie

Traveled with family
Liked: Amenities
Fantastic hotel in the heart of Kensington. Literally right beside Glouster Tube Station. We took a 25 min tube ride on Piccadilly Line right from Heathrow. Check in was seamless and our room was ready early upon arriving. Hotel has nice old world charm with doormen at the ready. We stayed in a double classic room. It was a tight squeeze but enough room to layout both our luggage. Only complaint was the heating/cooling system didn’t work properly and kept shutting on and off repeatedly, so we ended up turning off at night to sleep, but room got pretty stuffy. Overall, a great stay at The Baileys giving you everything you needed.
Stayed 3 nights in Mar 2024
Response from Kim Tian on Mar 21, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and I would highly recommend it for any stay in London. It is right across the street from the tube and the food around there is excellent.
Stayed 3 nights in Mar 2024
Response from Kim Tian on Mar 19, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Barrie, Rye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very good place to stay.
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 19, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

6/10 Okay

Luhua

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staffs are not very helpful.
Stayed 4 nights in Mar 2024
Response from Kim Tian on Mar 19, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed stay there.
Stayed 2 nights in Mar 2024
Response from Kim Tian on Mar 19, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities
Sumina on reception was most helpful with a warm fabulous welcome.
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 14, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Stephanie

Traveled with family
Liked: Amenities
Convenient to the tube and close to restaurants. Not far from notable tourist attractions. Staff exceptionally courteous and welcoming. Enjoyed our stay.
Stayed 4 nights in Mar 2024
Response from Kim Tian on Mar 14, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

GERARD

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Comfortable bed. Double pane windows keeps out the street sounds. Nice hot water with lots of pressure in the shower.
Stayed 4 nights in Mar 2024
Response from Kim Tian on Mar 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

BEN

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with plenty of staff to help. We had brunch in The Bombay Brasserie next door which is always a great experience. Nice rooms and places to have drinks. Will certainly book again.
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay in a luxurious & characterful establishment. Excellent breakfast; minor equipment issues, tho' nothing to distract from a refreshing mini-break.
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
The ambiance. Old world charm with todays amenities AND a most attentive and helpful staff. Gary is a treasure.
Stayed 3 nights in Mar 2024
Response from Kim Tian on Mar 10, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Julie, Canyon Country

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, every single one of them. Great location and great food options around. Super easy tube from LHR
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 8, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services from now on. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bailey´s Hotel has an insuperable location, just in front of Gloucester Road Metro Station. The station is served by the Piccadilly, District and Circle Lines and you can reach any place in London very easily, including Heathrow Airport. The hotel has a classic and elegant look and decoration and the staff was friendly. My only suggestion is that they should have yoga mats in the gym, as I tried to do yoga but I couldn´t.
Stayed 10 nights in Feb 2024
Response from Kim Tian on Mar 7, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Would have given 5 stars, if there are no extra stairs to get to our room after coming out of lift. It was fine without luggage but not ideal with heavy luggage.
Stayed 2 nights in Feb 2024
Response from Kim Tian on Mar 7, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property
Stayed 3 nights in Mar 2024
Response from Philip on Mar 5, 2024
Dear Joanne,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, directly opposite Gloucester Road underground station. Walking distance from Kensington Museums. The hotel is clean, comfortable and the staff are friendly.
Stayed 1 night in Mar 2024
Response from Philip on Mar 4, 2024
Dear Rosemary,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

4/10 Poor

Adam

Stayed 2 nights in Feb 2024
Response from Kim Tian on Mar 25, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 3 nights in Feb 2024
Response from Kim Tian on Mar 21, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, with the Gloucester Road underground directly across for the hotel. Direct travel to/from Heathrow. Staff were very friendly and breakfast was a decent selection, but our room was overlooking the generators so was a little noisy. Nice touch was the 2 mini bottles of Prosecco in the room as it was our mini moon.
Stayed 2 nights in Feb 2024
Response from Management Team on Mar 1, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were excellent, couldn't have been more helpful. The gentleman on reception made the check in process a breeze. It was a lovely touch in receiving a free room upgrade as it was our first stay. The location, across from Gloucester Road tube station, is perfect for getting around London. Plus it is very handily placed for walking to the museums & the Albert Hall. The hotel itself was very clean, and well presented. The breakfast was fine. Nothing exceptional, but tasty with the usual breakfast fare. Only one very minor downside. We had to wait for around 20 minutes for a cappuccino coffee to arrive on one occasion., which is being a little nit picky. We will definitely use the hotel again.
Stayed 2 nights in Feb 2024
Response from Philip on Feb 29, 2024
Dear Andrew,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Hamdalat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and kind staff
Stayed 2 nights in Feb 2024
Response from Kim Tian on Feb 28, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jeanette

Staff in all areas of hotel excel beyond what I have experienced in other hotels.
Stayed 13 nights in Feb 2024
Response from Kim Tian on Feb 28, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jeffrey, Tecamac

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Kim Tian on Feb 26, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Karin Larson

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location, nice restaurants & pubs nearby, a stone's throw from the tube
Stayed 3 nights in Dec 2023
Response from Kim Tian on Feb 26, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Louise

Hotel in great tourist location. Very friendly and efficient staff. Room a bit tired in some places (paint on bathroom door etc) but overall would definitely stay again.
Stayed 1 night in Feb 2024
Response from Philip on Feb 24, 2024
Dear Louise,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but very well appointed.
Stayed 4 nights in Feb 2024
Response from Philip on Feb 23, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager