Ratings based on 2,324 Verified Reviews

4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
The staff were very friendly and helpful. The location of the hotel is very good, great for shopping and food .
Comment from Hotel Management
Jun 26, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your kind feedback. Your comments have been shared with our team. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy
4 out of 5
Recommended
for Everyone
by A verified traveler from Shropshire

Theatre 🎭 Night

Posted Jun 25, 2017
Great Staff Great Location Everything considered we'll definitely be back, value for money against Park Plaza, Westminster and The Tower Hotel this place wins hands down.
Comment from Hotel Management
Jun 26, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your kind ratings regarding our location and staff. It is greatly appreciated. I hope we will have the opportunity to welcome you again soon for another stay in our great city. Kind regards, Mark Hardy
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
Great hotel for position, staff and beds. Second time I have stayed here and will stay again in the future.
Comment from Hotel Management
Jun 9, 2017 by Mark , Hotel Management
Dear Guest, thank you for your great feedback ! Your comments have been shared with our team. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy
4 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, Canada

Upscale hotel close to main attractions.

Posted Jun 2, 2017
Small room, however very quiet and cozy. Front desk folks very Knowledgeable about local attractions and directions.
Comment from Hotel Management
Jun 5, 2017 by Mark , Hotel Management
Dear Guest, Your comments have been shared with our team. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy
5 out of 5
Recommended
for Everyone
by A verified traveler from Yeovil

Weekend break

Posted May 19, 2017
Pros: Excellent location just off Piccadilly. Profession staff. Round me are furnished to a very high standard.
Location: Excellent location for shopping, sightseeing and art.
I stayed on Friday and Saturday nights as a weekend break in London. The hotel is away from busy streets but conveniently located near Piccadilly. The staff were professional and courtious. The hotel has a subtle yet smart decor. My room on the 11th floor was comfortable, quiet and well-appointed. Lifts were easy to access.
Comment from Hotel Management
May 19, 2017 by Mark, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at The Cavendish. I am delighted to read that you rated our staff, cleanliness, location, facilities and comfort so highly. I look forward to sharing your feedback with the entire team and to welcoming you back for another stay in the future. Kind regards, Mark Hardy
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Australia

Great Location

Posted May 13, 2017
Nice hotel close to Piccadilly and, well, everything really. Room a touch small but modern and clean.
Comment from Hotel Management
May 15, 2017 by Mark , Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at The Cavendish London. We are delighted to read that you rated our location so highly. We look forward to welcoming you back for another stay in the future. Kind regards, Mark Hardy
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 5, 2017
Nice hotel in good location for Tourism or busines meetings in Mayfair area. And just minutes from Piccadilly tube.
Comment from Hotel Management
May 9, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your kind feedback regarding our location and hotel. I hope we will have the opportunity to welcome you again soon for an improved breakfast. Kind regards, Mark Hardy
1 out of 5
by A verified traveler

Kept all my money

Posted May 1, 2017
Pros: No redeeming value
Beware. This hotel kept all my money - $780USD. We missed a connecting flight due to bad weather, so we could not come to London. The Cavendish would not refund, credit or change my booking. Nasty people.
Comment from Hotel Management
May 9, 2017 by Mark , Hotel Management
Dear Guest, Thank you for taking the time to send us your feedback. We have since been in contact and I trust this issue has been resolved to your satisfaction. Kind regards, Mark Hardy
4 out of 5
Recommended
for Everyone
by A verified traveler from Port Charlotte, FL

Great hotel but beware of construction.

Posted Apr 30, 2017
Though we were initially given a room facing a street with construction, after requesting a quiet room, we were told there were no twin bedded rooms on the back side of the hotel. At first, we were told we could only change to a higher floor, the manager finally agreed to move us to a room on Jermyn Street. After that, we had a quiet nap and rested well throughout our two nights there. Fine hotel, in general, with helpful, though erratic, staff attention.
Comment from Hotel Management
May 9, 2017 by Mark, Hotel Management
Dear Guest, Thank you for your comments regarding our service and hotel. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
Very good location. Very pleasant stay. Friendly staff.
Comment from Hotel Management
May 9, 2017 by Mark , Hotel Management
Dear Guest, Thank you for taking the time to send us your feedback. It was a pleasure to look after you at the hotel. Kind regards, Mark Hardy