Ratings based on 541 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for special occasions

Posted Apr 13, 2017
Stayed for 25th wedding anniversary. A little out the way but great views
Comment from Hotel Management
Apr 18, 2017 by suzette, Hotel Management
Dear Guest, Thank you for choosing The Chelsea Harbour Hotel for your 25th Wedding Anniversary. I am delighted that you have enjoyed your stay and we look forward to welcoming you back in the near future. Yours sincerely, Mahesh Nair
5 out of 5
Recommended
for Everyone
by A verified traveler from Southampton

Excellent hotel

Posted Apr 3, 2017
Fantastic hotel to stay in, situated right on the Thames. Staff are extremely welcoming and helpful as you arrive and throughout your stay. The only negative I had was the plug in the bath, but there's every chance we were being dinlos and not used it correctly (I say we, I mean her). Facilties are excellent, the staff working the bar were brilliant. Finally I've never slept in a bed as comfortable, the pillows were out of this world.
Comment from Hotel Management
Apr 18, 2017 by Suzette, Hotel Management
Dear Terry, Thank you for this amazing review. The team will be absolutely thrilled to receive this. It is comments like these that enable us to motivate our team to achieve greater heights. Terry, we hope to have the opportunity to welcome you back to the hotel in the not too distant future. Yours sincerely, Mahesh Nair
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Tx

Posted Mar 29, 2017
Great hotel right by the river. Easy location for those who don't want the downtown crowd.
Comment from Hotel Management
Apr 18, 2017 by Suzette, Hotel Management
Dear Travis, Thank you so much for taking the time to review your stay at the The Chelsea Harbour Hotel. The entire team were delighted to read your review and we look forward to your future visit. Kind regards, Mahesh Nair
5 out of 5
Recommended
for Everyone
by A verified traveler from Hull, East Yorkshire.

Good hotel close to Kings Road and Stamford Bridge

Posted Mar 5, 2017
Top Class Hotel, clean and comfortable room. Nice bar although bit expensive, single gin with lemonade and small beer £19-00. Only complaint was ordered a room service pizza and chips off menu and was nothing like description, £26-00 for what seemed a frozen supermarket medium pizza.
Comment from Hotel Management
Mar 13, 2017 by Mahesh, Hotel Management
Dear Birnie, Thank you for sharing your experience at The Chelsea Harbour Hotel. I am extremely delighted that you had enjoyed your spacious suite. As for our bar prices, our prices are quarterly checked with our competitors. Our Barrel & Stone baked pizza is one of popular item from our menu, please rest be assured that I have forwarded your comment to our Head Chef for his review. Birnie, thank you for tour valuable feedback as this will help us improve the service we provide to our guests. Yours sincerely, Mahesh Nair
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for a couple

Posted Feb 20, 2017
Highly recommended very comfortable, clean and great views. Located in a quiet area so quite peaceful
Comment from Hotel Management
Mar 13, 2017 by Mahesh, Hotel Management
Dear Guest, Thank you for your amazing review. I will share your comments with the rest of my team. I am sure that this feedback will serve as an encouragement to all of our staff, as we strive to provide a high quality of service to all of our guests. We look forward to welcome you back in The Chelsea Harbour Hotel. Kind regards, Mahesh Nair
5 out of 5
Recommended
for Everyone
by A verified traveler from Stockport

Fab hotel

Posted Feb 17, 2017
Pros: We stayed in the Chelsea Suite which was excellent - lots of space - with a small balcony off the living room.
Cons: The menu in the restaurant could do with more variation - a little limited but the food was good.
Location: Overlooks Chelsea Harbour, Embankment and Chelsea Pier. Not much else. Buses overground and underground provides access to mainline stations/airports
Beautiful comfortable clean suite. Hotel is a 4 minute walk to Imperial Wharf overground and access to the underground providing easy access to anywhere in London. Both the bar and the restaurant overlook the harbour with an outside terrace for eating and drinking. The staff were really friendly and helpful. We would certainly stay at this hotel again and would choose a suite overlooking the harbour next time.
Comment from Hotel Management
Mar 13, 2017 by Mahesh, Hotel Management
Dear Viv, Thank you for taking the time to write a review about your stay in February at The Chelsea Harbour Hotel. Your kind comments about your overall experience are greatly appreciated. The team will be delighted to receive this. It is comments like these that enable us to motivate our team. We hope to have the opportunity to welcome you back to the hotel in the near future. Kind regards, Mahesh Nair
4 out of 5
Recommended
for Couples
by A verified traveler

Nice size suite

Posted Feb 16, 2017
Nice stay with wife for a special occassion, nice room, nice cocktails, good location, good restaurant, great service from the staff
Comment from Hotel Management
Mar 13, 2017 by Mahesh, Hotel Management
Dear Guest, Thank you for sharing your review. I am delighted to learn that we were able to leave a positive impression and we look forward to welcome you back in the near future. Kind regards Mahesh Nair
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Perfect location

Posted Feb 5, 2017
Great hotel with very friendly and attentive staff.
Comment from Hotel Management
Mar 13, 2017 by Mahesh, Hotel Management
Dear Richard, Thank you for taking the time to share your experience after your stay with us at The Chelsea Harbour Hotel. Your kind comments about the hotel and the employees are highly appreciated. I will certainly be sharing your review with our team. We all look forward to having another opportunity to welcome you in the not too distant future. Kind regards, Mahesh Nair
5 out of 5
by Colin

Luxury hotel right next to Stamford Bridge Stadium

Posted Jan 3, 2017 on Hotels
Regular guest as a family when we go to Stamford Bridge to watch Chelsea FC.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear Colin, Thank you for your loyalty and choosing to stay at The Chelsea Harbour Hotel. Thank you for this very positive feedback and we look forward for your future visit. Kind regards, Mahesh Nair
5 out of 5
by Tim

Very comfortable and great service

Posted Dec 30, 2016 on Hotels
Great location. Our room was brilliant as it was extra large. Great service
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Tim, Thank you so much for taking the time to review your recent stay at the The Chelsea Harbour Hotel. The entire team were delighted to read your comment and we look forward to your next visit. Kind regards, Mahesh Nair