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3.7/5 Good
1,034 reviews
"This was affordable & the location was fantastic. The bed was comfy, the room wa..."

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Map

What's nearby

  • Popular Location
    Hyde Park
    3 min drive
  • Popular Location
    Marble Arch
    3 min drive
  • Restaurant
    Polo Terrace
    1 min walk
  • Restaurant
    Toast
    1 min walk
  • Airport
    London (LHR-Heathrow)
    35 min drive

Book online or call:

1-800-238-0767

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    About this area

    London

    Located in London's Paddington neighborhood, The Colonnade is near a metro station. Baker Street and Oxford Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit ZSL London Zoo and Coca-Cola London Eye. Stamford Bridge Stadium and Sky Garden are not to be missed. Our guests love the hotel's location for the sightseeing. It's also convenient to public transportation: Warwick Avenue Underground Station is just steps away and Maida Vale Underground Station is 9 minutes by foot.

    Popular Location

    What's nearby

    • Hyde Park - 3 min drive
    • Marble Arch - 3 min drive
    • Oxford Street - 3 min drive
    • Kensington Palace - 6 min drive
    • Royal Albert Hall - 6 min drive

    Getting around

    • Warwick Avenue Underground Station - 1 min walk
    • London Paddington Station - 15 min walk
    • London (LHR-Heathrow) - 37 min drive

    Restaurants

    • Polo Terrace — 1 min walk
    • Polo Terrace - 1 min walk
    • Toast - 1 min walk
    • The Red Pepper - 1 min walk
    • Amoul - 1 min walk

    About this property

    The Colonnade

    A restaurant, a bar/lounge, and a coffee shop/café are available at this hotel. WiFi in public areas is free. Additionally, 24-hour room service, a meeting room, and concierge services are onsite. All 43 individually decorated rooms feature free WiFi and iPod docks. Conveniences include refrigerators and coffee makers, and guests will appreciate thoughtful touches like bathrobes and slippers.

    Awards and affiliations

    • The property is a member of Preferred Hotels & Resorts.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Food and drink

    Full breakfast available for a fee daily 7 AM–10 AM: GBP 11.50-17.50 per person
    1 restaurant and 1 coffee shop/café
    1 bar
    24-hour room service

    Family friendly

    Babysitting/childcare (surcharge)
    Dry cleaning service
    Laundry facilities
    Refrigerator

    Conveniences

    Elevator
    Free newspapers in lobby
    Front-desk safe

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    Arabic
    Bulgarian
    Czech
    English
    Estonian
    Farsi
    Filipino
    French
    German
    Hebrew
    Hindi
    Italian
    Lithuanian
    Polish
    Portuguese
    Romanian
    Russian
    Slovak
    Spanish

    Business services

    1 meeting room

    Outdoors

    Garden
    Terrace

    More

    Designated smoking areas (fines apply)
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning (climate-controlled)
    Blackout drapes/curtains
    Hypo-allergenic bedding
    Premium bedding

    Bathroom

    Bathrobes
    Designer toiletries
    Hair dryer
    Shower

    Entertainment

    iPod dock
    Premium channels
    Satellite channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Minibar
    Refrigerator

    More

    Desk
    Free newspapers
    Individually decorated
    Individually furnished
    Iron/ironing board
    Phone
    Safe
    Slippers
    Turndown service
    5 - Excellent
    284
    4 - Good
    391
    3 - Okay
    171
    2 - Mediocre
    100
    1 - Poor
    88
    3.9
    Cleanliness
    4.0
    Service and Staff
    2.5
    Amenities
    3.5
    Property condition

    3/5

    • Liked: Staff & service, room comfort
    • Disliked: Cleanliness, property conditions & facilities

    Mixed views

    I love the hotel but I think it needs some TLC. The window in room 15 was held together on a chai and the balcony outside was covered in cigarette butts. It’s a wonderful building but now seems to need some refurbishment and at least a good clean. Seems that no one is taking responsibility for setting higher standards. The atmosphere needs a lift. The staff are nice but I think perhaps the hotel is lacking leadership!

    Stayed 1 night in Feb 2020

    4/5 Good

    • Liked: Staff & service, property conditions & facilities, room comfort

    Stayed 4 nights in Feb 2020

    3/5

      This traveler didn’t leave comments with their review
      Stayed 5 nights in Feb 2020

      1/5

      • Disliked: Cleanliness, property conditions & facilities

      Our stay was a mix of Monty Python and Fawlty Towers. Our arrival at reception we received a luke warm welcome; we were informed about a problem with the key / lock so we had to be “let into” room by a staff member throughout our stay. Entering the room we noticed the “enticing aroma “ of the potent blend of dampness and cannabis. We noted a towel placed on the bed was in fact the only one in the room. We requested some more towels as appropriate for two people over two days. After a short wait we were presented with what we thought was a pack of towels; after a short while I took the pack to the bathroom only to find the content to be a rather scruffy belt less bathrobe - so again we requested towels ........ so later at bedtime we went to prepare the bed to find marked (although clean) bed linen. On to the bathroom we discovered a number of unsatisfactory issues; these ranged from dirty or damaged paintwork, cracked bath surrounds; damaged shower tray and toilet roll holder. Next day; went to use the in-room kettle only to discover it partly filled with urine coloured liquid; took the kettle and requested a clean replacement - this didn’t happen so “kettle-less” throughout our stay. Final comment regarding our breakfast on our final day; food was lukewarm; cutlery and crockery missing; some basic food items not available; staff friendly but mainly ineffective. Final note; we stayed in a club room; goodness what other guests experienced in a standard rooms.

      Stayed 2 nights in Jan 2020

      2/5

      • Liked: Staff & service
      • Disliked: Cleanliness, property conditions & facilities

      Disappointing

      Very disappointing for a suite. Tiles fell off in the bathroom and stuck in the old style lift and walk 3 flights of stairs. Cups not cleaned properly and no milk..... A great location and good looking hotel just rooms need modernising

      Stayed 2 nights in Jan 2020

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