Front of property - evening/night

Reviews of The Connaught

5 out of 5
The Connaught
Carlos Place, Mayfair, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 185 out of 218 reviews" "
Rating 8 - Good. 24 out of 218 reviews" "
Rating 6 - Okay. 4 out of 218 reviews" "
Rating 4 - Poor. 1 out of 218 reviews" "
Rating 2 - Terrible. 4 out of 218 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had paid for two rooms which were £900 a night, one for ourselves and then one for our friends We arranged for gifts upon your arrival of our close friends when we booked in. Unfortunately we were booked in wrong rooms which spoilt the surprise Matters went from bed to worse when we were going back to our room to be checked in and the lift broke down and we were stuck in the lift Admittedly this could happen to anyone unfortunately, my wife has just had a knee replacement and we acted then walk back up three flights of stairs At £900 a night for each room we did expect breakfast. However, this wasn’t included so we did pay extra for the breakfast We noticed other guests in the room will be offered refills of coffees and extra extra food. Yet we were ignored for some reason. The evening manager who came on duty after we can play in about our room being next to the extractor fans did manage to change rooms for us. He put a lot of effort in. Can’t remember his name but he was an Irish guy Haven’t stayed in many hotels in the Mayfair area or five star. This one proved to be quite disappointing.
Stayed 1 night in Mar 2024
Response from Andrei Cluci on Mar 18, 2024
Dear Mr Reynolds, Thank you for taking the time to share the feedback of your recent stay with us. We are very sorry to hear that your experience was not living up to your expectations and in line with our usual high standards of service.Please accept our sincerest apologies for any short-falls and our Director of Rooms, Janine Moeller, would greatly appreciate the opportunity to discuss the points you have raised. Kindly advise the best way to contact you, either by phone or e-mail, and a suitable time, at your convenience. We look forward to hearing from you.Kind regards,Andrei CluciDuty Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT SERVICE!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Naili

Stayed 3 nights in Nov 2023

8/10 Good

Marina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, I liked the historical site , the staff so kind and the bedroom. I would have liked to find a nespresso machine in the room, just to be indipendent in coffee time. But in any case I had a wonderful staying Kind regards mc
Stayed 3 nights in Nov 2023

10/10 Excellent

LISETTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great pleasure. Staff is so belightful
Stayed 3 nights in Oct 2023

10/10 Excellent

AHMET CELALETTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception people, the concierge, the staff at the breakfast and at the bar… and I am sure the other people working at the hotel are very keen to make guests feel comfortable and make us like coming back home. They have th pleasure to please.
Stayed 2 nights in Aug 2023

10/10 Excellent

Stefan

Stayed 3 nights in Aug 2023

10/10 Excellent

AHMET CELALETTIN

Stayed 3 nights in Aug 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property.
Stayed 2 nights in Jul 2023

10/10 Excellent

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Marla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect The staff went out of their way to be helpful
Stayed 3 nights in Jan 2023

10/10 Excellent

Me

Stayed 1 night in Dec 2022

10/10 Excellent

Hang Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful beauty with impeccable service
Stayed 1 night in Oct 2022

10/10 Excellent

Hyun Hee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this hotel are really amusing and friendly. I felt like at home while staying here. So I extended my staying.
Stayed 1 night in Jun 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Absolutely fantastic Hotel and a new experience for me who usually stay at the Corinthia - The Connaught offers better location, smaller rooms at the same price point but cosier rooms. Ideal location, fantastic service and great food and bar options. The Concierge is probably the best in London.
Stayed 3 nights in Sep 2022

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay
Stayed 1 night in Sep 2022

10/10 Excellent

Yasaman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Seit Yen

Stayed 1 night in Jun 2022

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in London. Amazing staff service, beautiful hotel.
Stayed 4 nights in Apr 2022

8/10 Good

Peter, Pinner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great service. Location is central Mayfair so rooms are compact and prices are steep.
Stayed 1 night in Feb 2022

10/10 Excellent

Scheherazade

Liked: Cleanliness, staff & service, property conditions & facilities
Staff lived up to motto “pleasure to please”. Everything superb, food exceptional.
Stayed 4 nights in Jan 2022

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Kris

Stayed 7 nights in Jan 2022

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated for Christmas warm welcome and very helpful staff
Stayed 2 nights in Dec 2021

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Mayada

Stayed 1 night in Aug 2021

10/10 Excellent

stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent reception by check in staff. Very attentive and helpful. Great location and a very well presented property
Stayed 1 night in Aug 2021

10/10 Excellent

Mr ja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2021

10/10 Excellent

David

Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The swimming pool was beautiful and relatively spacious,very clean and contemporary The rooms in the old building are poor! All food and beverage outlets are exceptional, specially The Patisserie Nico the chef patisserie is one of the very best in the Industry, be prepared to spend £ 9.00 for a take away Paris Brest
Stayed 1 night in Jun 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely room but a bit small for the price and the spa was a little disappointing but other than that everything was top notch.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

6/10 Okay

Rebecca

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Give it a miss
Very disappointing - understandably priced due to location however it’s very dated and run down. Needs a lot of money spent on it for it to be the standard of a Mayfair hotel. Wouldn’t stay again. Originally had a room booked in the traditional side and requested to be changed to the contemporary side of the hotel which i was charged another lump sum for the same titled room.
Stayed 1 night in Jun 2021
Response from Andy Madkour on Jun 9, 2021
Dear Ms Donaldson, Greetings from The Connaught. I hope this finds you well. First and foremost, thank you for your feedback which we truly cherish and strive in order to always improve and exceed guests expectations. We were saddened to hear that you did not have a comfortable experience recently and would really appreciate the opportunity to turn this around. In terms on the room categories, you initially booked a Superior King Room which is in the traditional side of the hotel and as per your preference, were moved to a Contemporary Deluxe room which is one category higher - hence the upgrade fee. I sincerely apologies that we did not meet your expectations and would really be honoured to assist you in the nearby future in making your stay most memorable. Please reach me directly on amadkour@the-connaught.co.uk. I look forward to hearing from you. Kind regards, Andy Madkour

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crackin' Connaught
Outstanding customer service by Christina and the Team at The Connaught. The cocktail bar is a must visit, before & after dinner. Ask for a room overlooking Carlos Place Definos Italian across the road was nice too.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Excellent - faultless
Stayed 1 night in Aug 2020

10/10 Excellent

Francoise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always an amazing place what a great staff
Stayed 3 nights in Feb 2020

10/10 Excellent

Alison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Connaught on Jan 2, 2020
Dear Alison, Thank you very much for your kind feedback, We hope we have the pleasure of welcoming you soon again. With kind regards and best wishes in the New Year Camille Le Saux Duty Manager The Connaught

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star
All first class cant fault anything, definitely stay again. No toothbrush in room? only little gripe..
Stayed 3 nights in Dec 2019
Response from Ioannis Karsikis on Dec 12, 2019
Dear Mr David, Thank you very much taking the time to share your experience with us and I am very happy to hear that you enjoyed your stay at The Connaught. I would like to inform you that we do provide dental kits upon request, so we would be delighted to arrange one for you on your future stays. We very much look forward to welcoming you back to The Connaught in the near future! Wishing you a lovely holiday season ahead! Best Regards, Ioannis Karsikis Assistant Reception Manager

10/10 Excellent

Ginger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2019

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was fantastic. The room was wonderful. The staff were friendly, helpful and courteous. everything was per
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favourite London hotels. The location is second to none and the service is lovely. Although the rooms are starting to show their age a bit, they’re still lovely. My only gripes (and they’re small) are that they no longer have room toiletries from Bamford and their room service isn’t as good as it once was.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2019

10/10 Excellent

Tomislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019