Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from San Francisco
Amazing hotel in an amazing locationPosted Aug 30, 2016
Pros: Amazing location, amazing room!
Cons: If it ever renovates, pay attention to detail in the washroom for the ladies!
Location: Harrods, Museums
This is a high-end boutique hotel in an amazing location; it's 5 minutes from the Museum of Natural History / Victoria and Albert Museum, as well as 5 minutes the other direction from Harrods. It's also surrounded by a bunch of good restaurants and grocery stores if you need anything. The staff was very friendly and helpful, and gave us a free upgrade on arrival, which was awesome. Our room blew us away in its size, lighting, comfort and decor, and was immaculate down to the very last detail. The only problem we had was with the bathroom, which is quite small at about what I would guess is 5sqm2, so it's pretty tiny compared to the size of the room. They also missed a detail where you can't completely rest the toilet lid as it bumps into the flush handle. Not a big problem but I wonder how they got everything right but that. Oh, and the rooms don't have a full body mirror for the ladies. One thing; most of the guests seemed to be older and English, we didn't feel like we really fit in especially in such a small hotel with maybe 30 rooms at the most. There was a fire alarm problem and the manager came to speak to the guests during breakfast but it was pretty clear she didn't know how to talk to us (Asians) compared to the other older English couples at breakfast. Not a huge problem -- it will have to figure out how to move with the times. Would definitely come back here again.
by A verified traveler from Houston
Great hotel and staffPosted Aug 1, 2016
We had a fantastic stay at this hotel. The staff was extremely friendly and helpful. They provided water and snacks and helped us make reservations prior to our arrival and during our stay. The room was clean and comfortable. Can't say enough nice things about our time.
by Jeannette from Manhattan
Posted May 21, 2016 on Hotels
Great boutique hotel mixing charm with luxury and convenience. Very helpful staff!
by Claudiu from Madison, WI
fantastic boutique hotelPosted Apr 13, 2016 on Hotels
luxurious boutique hotel, wonderful and attentive staff, very nice breakfast in beautiful setting, cozy bar and lounge area (Martinis are a must try), room with all the amenities that one can think of (including French press coffee maker and kettle), very close to Victoria & Albert, Natural History and Science Museums, 10 minutes walk from South Kensington underground station
by A verified traveler
居心地の良いホテルPosted Mar 17, 2016 on Hotels
LuxuriousPosted Mar 8, 2016 on Hotels
Only stay here if you want to feel like the Queen!
by jie from 中国
真正的英式管家式酒店，不会后悔Posted Mar 7, 2016 on Hotels
Posted Jan 31, 2016 on Hotels
by A verified traveler from Sydney Australia
Excellent hotelPosted Nov 9, 2015 on Wotif
Great hotel. Lovely staff Great position. Close to the Victoria and Albert Museum.
Posted Nov 5, 2015 on Hotels