Ratings based on 52 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from San Francisco

Amazing hotel in an amazing location

Posted Aug 30, 2016
Pros: Amazing location, amazing room!
Cons: If it ever renovates, pay attention to detail in the washroom for the ladies!
Location: Harrods, Museums
This is a high-end boutique hotel in an amazing location; it's 5 minutes from the Museum of Natural History / Victoria and Albert Museum, as well as 5 minutes the other direction from Harrods. It's also surrounded by a bunch of good restaurants and grocery stores if you need anything. The staff was very friendly and helpful, and gave us a free upgrade on arrival, which was awesome. Our room blew us away in its size, lighting, comfort and decor, and was immaculate down to the very last detail. The only problem we had was with the bathroom, which is quite small at about what I would guess is 5sqm2, so it's pretty tiny compared to the size of the room. They also missed a detail where you can't completely rest the toilet lid as it bumps into the flush handle. Not a big problem but I wonder how they got everything right but that. Oh, and the rooms don't have a full body mirror for the ladies. One thing; most of the guests seemed to be older and English, we didn't feel like we really fit in especially in such a small hotel with maybe 30 rooms at the most. There was a fire alarm problem and the manager came to speak to the guests during breakfast but it was pretty clear she didn't know how to talk to us (Asians) compared to the other older English couples at breakfast. Not a huge problem -- it will have to figure out how to move with the times. Would definitely come back here again.
5 out of 5
by A verified traveler from Houston

Great hotel and staff

Posted Aug 1, 2016
We had a fantastic stay at this hotel. The staff was extremely friendly and helpful. They provided water and snacks and helped us make reservations prior to our arrival and during our stay. The room was clean and comfortable. Can't say enough nice things about our time.
5 out of 5
by Jeannette from Manhattan

Posted May 21, 2016 on Hotels
Great boutique hotel mixing charm with luxury and convenience. Very helpful staff!
5 out of 5
by Claudiu from Madison, WI

fantastic boutique hotel

Posted Apr 13, 2016 on Hotels
luxurious boutique hotel, wonderful and attentive staff, very nice breakfast in beautiful setting, cozy bar and lounge area (Martinis are a must try), room with all the amenities that one can think of (including French press coffee maker and kettle), very close to Victoria & Albert, Natural History and Science Museums, 10 minutes walk from South Kensington underground station
5 out of 5
by A verified traveler

居心地の良いホテル

Posted Mar 17, 2016 on Hotels
とても寝心地の良いベッド&寝具で、毎日、気持ち良く眠れた。 1人旅だったが、朝晩や出入り時に、程よく話しかけてくれ、家から出掛け戻るような居心地の良い日々を過ごすことができた。
5 out of 5
by Judith

Luxurious

Posted Mar 8, 2016 on Hotels
Only stay here if you want to feel like the Queen!
5 out of 5
by jie from 中国

真正的英式管家式酒店,不会后悔

Posted Mar 7, 2016 on Hotels
住过迪拜帆船,上海和平饭店等很多所谓的超五星级,但这是我住过感觉最好的酒店,虽然它不是硬件最好,但真的体会了一把英国管家式的服务,酒店好像一共30间房,每个客人都会有资料,礼宾很有绅士风度的结果你的行李带领你去房间,我一个人住所以是大床,房间不大但是设计的很温馨英伦实用,尤其喜欢小窗户,还有桌上的白色蝴蝶兰花,还有专属的留言,最让我感到贴心的是每天回到酒店都会换不同的水果,在床上也是三天每天不同的小吃(第一天是干果果脯,第二天巧克力,第三天小吃)!窗帘拉好,暗灯打开,床铺好,拖鞋放床边,还有!连卫生间浴池都点好了蜡烛!早餐:会有一些自取的鲜榨果汁,牛奶,酸奶,水果面包等餐前点心,然后自己在菜单上点想要的早餐,现做啊!分英式和美式早餐!要是有亚洲早餐就更棒了,有个小细节很棒的是:服务员上完餐后会轻轻的关上门去工作间,然后你一个人想怎么吃都不会尴尬!很感人!这是帆船酒店从来没做到过的
5 out of 5
by CARLOS

This traveler left a rating score only Posted Jan 31, 2016 on Hotels
5 out of 5
by A verified traveler from Sydney Australia

Excellent hotel

Posted Nov 9, 2015 on Wotif
Great hotel. Lovely staff Great position. Close to the Victoria and Albert Museum.
5 out of 5
by Pelle

This traveler left a rating score only Posted Nov 5, 2015 on Hotels